Great communication throughout. Quick service and excellent customer service. Thank you to everyone who worked on my car and Jo who was super helpful. Very impressed.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Great communication throughout. Quick service and excellent customer service. Thank you to everyone who worked on my car and Jo who was super helpful. Very impressed.
企業が回答しました
Seemed v efficient. Repair looked good and was completed quickly considering how extensive it was. Kept me well informed about progress and completed on time. Slight problem that my Honda was returned... もっと見る
企業が回答しました
My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly... もっと見る
Everyone I spoke to throughout the process was polite and helpful. Everything was explained very clearly. I was updated frequently with progress. Calls were returned when they said they would be. Al... もっと見る
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Rabans Lane 9, HP19 8RT, Aylesbury, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly & professional.
The car had been perfectly prepped for collection.
I would certainly recommend their services.
Fast response, fast (but good) repair. You wouldn't know I'd had a bump plus a decent loan car. What's not to like?
A very professional team-great communicators and approachable. A smooth pick up/drop off.
Happy to do business with them.
Fabulous communication and customer service dealing with repairs due to a hit and run accident. Lovely people and seamless service including pick up and drop off.
We were kept appraised of how the repair progressed at all times.
Lied about waiting for parts to repair to my van.
Back doors do not align up.
Never checked the rear axle tracking as claimed. Never took the wheel off to check. I have evidence.
Never addressed the stuck handbrake warning light on dash as notified. Collision side.
Still pulling badly to the LHS, as rear wheel/axle issue.
Drove it back and returned like this unsafely. Could of caught fire.
Their courtesy car was undrivable as over revving, they still hadn't fixed it, after 10 days of notified them, returned it.
Appalling service from a kitemark company.
Complaints started with my insurance company and legal assistance started.

DLG Auto Services - Aylesbury からの回答
everything was fine ,no problems , kept me up to date on progress , time and date of return . Car as good as new . Thank you .
EXCELLENT SERVICE FROM START TO FINSH ALWAYS KEPT ME INFORMED ALWAYS VERY HELPFULL AND A EXCELLENT REPAIR THANK YOU DLG AYLESBURY
DLG were beyond excellent. Their friendly staff kept me well informed throughout my cars repair and expected date of completion. They delivered the car back to me in a clean condition at a time that suited me.
.
Very efficient service we were kept informed at all stages
The service was very good. Excellent.
Time waiting for parts seemed a little long, but the I have no idea of the process!

DLG Auto Services - Aylesbury からの回答
Efficient collection and drop off. Good communication on the progress of my repair which took longer than hoped due to availability of parts

DLG Auto Services - Aylesbury からの回答

DLG Auto Services - Aylesbury からの回答
I was treated as a human being throughout which is rare nowadays.
There had been a minor glitch by the Insurance company about getting the car in for repair, which was sorted in double quick time by DLG.
The car was ready for collection ahead of time and had been returned to Showroom condition and gleamed in the sunshine.
I cannot fault them from start to finish.

DLG Auto Services - Aylesbury からの回答

DLG Auto Services - Aylesbury からの回答
Arranged collection kept us informed and delivered back a car repaired to the highest standard

DLG Auto Services - Aylesbury からの回答
Seemed v efficient. Repair looked good and was completed quickly considering how extensive it was. Kept me well informed about progress and completed on time. Slight problem that my Honda was returned to me needing radio code because battery had been disconnected and they didn’t get back to me about that when they said they would. So I had to go direct to Honda to sort.

DLG Auto Services - Aylesbury からの回答
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