DLG Auto Services - Aylesbury レビュー 

244
TrustScore 5段階評価の4.5

4.6

Rabans Lane 9, HP19 8RT Aylesbury, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great communication throughout. Quick service and excellent customer service. Thank you to everyone who worked on my car and Jo who was super helpful. Very impressed.

企業が回答しました

5つ星のうち5の評価

Seemed v efficient. Repair looked good and was completed quickly considering how extensive it was. Kept me well informed about progress and completed on time. Slight problem that my Honda was returned... もっと見る

企業が回答しました

5つ星のうち5の評価

My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly... もっと見る

5つ星のうち5の評価

Everyone I spoke to throughout the process was polite and helpful. Everything was explained very clearly. I was updated frequently with progress. Calls were returned when they said they would be. Al... もっと見る


企業情報

  1. 自動車修理店

当該企業による記述

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

連絡先

4.6

優良

TrustScore 5段階評価の4.5

244件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(244)

過去12か月のレビュー数: 494

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5つ星のうち5の評価

Wholeheartedly recommend DLG Auto Services

My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly & professional.
The car had been perfectly prepped for collection.
I would certainly recommend their services.

2025年2月4日
5つ星のうち1の評価

Lies and returned an unsafe van to drive.

Lied about waiting for parts to repair to my van.
Back doors do not align up.
Never checked the rear axle tracking as claimed. Never took the wheel off to check. I have evidence.
Never addressed the stuck handbrake warning light on dash as notified. Collision side.
Still pulling badly to the LHS, as rear wheel/axle issue.
Drove it back and returned like this unsafely. Could of caught fire.
Their courtesy car was undrivable as over revving, they still hadn't fixed it, after 10 days of notified them, returned it.
Appalling service from a kitemark company.
Complaints started with my insurance company and legal assistance started.

2024年11月22日
自発的なレビュー
DLG Auto Services - Aylesbury ロゴ

DLG Auto Services - Aylesbury からの回答

We apologise for the repeated inconveniences you've faced with your vehicle repairs. It's understandable that you're frustrated and disappointed with the issues.

We genuinely value your feedback and will use it as an opportunity to improve our processes and ensure that such incidents do not occur in the future. Thank you for bringing these matters to our attention, and we sincerely hope that we can regain your confidence in our services once these issues are resolved.

5つ星のうち5の評価

Bbeyond excellence!

DLG were beyond excellent. Their friendly staff kept me well informed throughout my cars repair and expected date of completion. They delivered the car back to me in a clean condition at a time that suited me.
.

2024年10月15日
5つ星のうち4の評価

The service was very good

The service was very good. Excellent.
Time waiting for parts seemed a little long, but the I have no idea of the process!

2024年9月24日
DLG Auto Services - Aylesbury ロゴ

DLG Auto Services - Aylesbury からの回答

We appreciate your kind words about the service. We understand that waiting for parts can be frustrating, and we strive to make the process as efficient as possible. We're always looking for ways to improve our service and appreciate your feedback.

5つ星のうち5の評価

Efficient collection and drop off

Efficient collection and drop off. Good communication on the progress of my repair which took longer than hoped due to availability of parts

2024年9月24日
DLG Auto Services - Aylesbury ロゴ

DLG Auto Services - Aylesbury からの回答

We appreciate your kind words and are glad to hear you had a positive experience with our service. We understand that waiting for parts can be frustrating, and we strive to keep our customers informed throughout the repair process. Thank you for choosing us for your repair needs.

5つ星のうち5の評価

Pickup and dropped of car

Pickup and dropped of car, good quality of workmanship.

2024年9月17日
DLG Auto Services - Aylesbury ロゴ

DLG Auto Services - Aylesbury からの回答

We appreciate your kind words about our service. We're glad you were happy with the pickup and drop-off process, as well as the quality of our work.

5つ星のうち5の評価

I was treated as a human being…

I was treated as a human being throughout which is rare nowadays.

There had been a minor glitch by the Insurance company about getting the car in for repair, which was sorted in double quick time by DLG.

The car was ready for collection ahead of time and had been returned to Showroom condition and gleamed in the sunshine.

I cannot fault them from start to finish.

2024年9月17日
DLG Auto Services - Aylesbury ロゴ

DLG Auto Services - Aylesbury からの回答

We are so pleased to hear that you had such a positive experience. We strive to treat all of our customers with respect and care, and we are glad that you felt valued throughout the process. We are also happy to hear that the minor glitch with the insurance company was resolved quickly and efficiently. It sounds like your car was returned in excellent condition, which is always our goal. Thank you for taking the time to share your feedback.

5つ星のうち5の評価

Arranged collection kept us informed…

Arranged collection kept us informed and delivered back a car repaired to the highest standard

2024年9月10日
DLG Auto Services - Aylesbury ロゴ

DLG Auto Services - Aylesbury からの回答

Thank you for your kind words. We're delighted to hear that you were pleased with our service. We strive to provide our customers with the best possible experience.

5つ星のうち5の評価

Seemed v efficient

Seemed v efficient. Repair looked good and was completed quickly considering how extensive it was. Kept me well informed about progress and completed on time. Slight problem that my Honda was returned to me needing radio code because battery had been disconnected and they didn’t get back to me about that when they said they would. So I had to go direct to Honda to sort.

2024年9月3日
DLG Auto Services - Aylesbury ロゴ

DLG Auto Services - Aylesbury からの回答

We appreciate your positive feedback and are glad to hear that you were satisfied with the repair process. We understand the inconvenience of having to obtain a radio code after your battery was disconnected. We strive to provide excellent customer service and will take your feedback into account to improve our communication and ensure similar situations are avoided in the future.

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