Great communication throughout. Quick service and excellent customer service. Thank you to everyone who worked on my car and Jo who was super helpful. Very impressed.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Seemed v efficient. Repair looked good and was completed quickly considering how extensive it was. Kept me well informed about progress and completed on time. Slight problem that my Honda was returned... もっと見る
企業が回答しました
My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly... もっと見る
Everyone I spoke to throughout the process was polite and helpful. Everything was explained very clearly. I was updated frequently with progress. Calls were returned when they said they would be. Al... もっと見る
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
連絡先
Rabans Lane 9, HP19 8RT, Aylesbury, 英国
- 03458353737
4.6
優良
244件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Prompt service and easy & clear process.
2023年6月15日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Poor customer service
When I arrived to collect my car I was not invited to inspect the repair to the paint work and alloy wheel before signing a form. I asked to see the work before signing and the repair to the alloy wheel had not been done. I had to wait whilst it was done.
This is basic customer care. What would the garage have said if I'd noticed it once I got home? Mmm - I'd damaged it myself on the way home perhaps?
The parking is very limited and it was difficult to park the hire car so I could collect my own car.
I would never use this garage out of choice
2023年6月18日
DLG Auto Services - Aylesbury からの回答
Hello,
Thank you for taking the time to leave your review. We sincerely apologize for any dissatisfaction you experienced during your repair experience. Your feedback is extremely valuable to us as it helps us identify areas where we can improve the customer service.
We have already shared your feedback with our team at Aylesbury to make them fully aware of the issues you encountered and to improve the customer journey in the future.
Great customer service and continuous…
Great customer service and continuous communication. Thank for a stress free experience.
2023年6月28日
Great Service
From the very start everything was professional and easy to understand. The work was completed in good time and was to a high standard. All the staff were polite.
2023年6月28日
Fantastic service
I was happy with the service i received the team were very helpful and polite and my car was collected and returned in good time
2023年6月28日
Dropped my car off and got it back a…
Dropped my car off and got it back a few days later all done and cleaned inside and out! All good.
2023年6月28日
Excellent no hassle service.
Excellent no hassle service.
Car was collected, repaired perfectly and dropped off
2023年6月28日
Dave. Milton Keynes
DLG were absolutely superb, from start to finish in the way dealt with my claim. I was kept informed throughout the whole period and I received my car back, one day ahead of schedule. I wholeheartedly recommend the company.
2023年6月19日
Fast and kept informed
2023年6月19日
Great staff and service
The staff were amazing
The car was collected on time and returned very quickly and the workmanship was excellent
Thoroughly recommend this garage
2023年6月19日
Excellent service from start to finish
Excellent service from start to finish. Really friendly and helpful people at the office. Was kept up to date with the repairs to the car the whole time and the finished repair was outstanding. Would 100% recommend this company for your car repairs. Thank you!
2023年5月20日
自発的なレビュー
DLG were quick
DLG were quick, efficient and kept me up to date with what was happening with my car.
2023年5月25日
when I recived car back
when I recived car back, I spot that door uoholstery is damaged (leather and plastic handle)
also after few days I found a styrofoam door part under driver seat.
2023年5月15日
DLG Auto Services - Aylesbury からの回答
Thank you for taking the time to share your feedback. I am sorry to hear about the issues you faced upon returning your car. Please accept my sincerest apologies for any inconvenience caused.
Rest assured, I have escalated this matter to the leadership team at Aylesbury and requested them to investigate this issue further, and respond to you directly.
Very professional
2023年5月15日
very good communication
2023年5月11日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。