After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... もっと見る
1 Friendly staff. Accommodating to fit repairs around my personal commitments ( work, appointments, school run). 2 kept up to date about the repair via phone, text, email. 3 Collection of car sta... もっと見る
They turned up when they said they would and did supply a hire car. However, the system that is supposed to keep the client updated did not give me any information at all. When I rang up to enquire ab... もっと見る
企業が回答しました
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
連絡先
Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, 英国
- 0345 3030336
4.4
優良
355件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent
Excellent, quick service. Car collected on time and returned in good time. I was updated on progress. Collection and delivery drivers were very good. Great job done on repairs.
2023年11月8日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Actually still waiting for final…
Actually still waiting for final invoice to be sent to me. It's been a while now
2023年11月2日
DLG Auto Services - Barnsley からの回答
Hi, thanks for your feedback. I'll ask for someone at Barnsley site to get in touch with you about this.
Great service
Very prompt and efficient repairs. Good communication throughout the process.
2023年10月25日
Absolutely brilliant service!
Absolutely brilliant service from start to finish! The customer service is second to none and the repair was carried out very quickly. My car looks brand new! The courtesy car was delivered to my house and my car was taken away for repair. I was given a brand new automatic courtesy car to drive while my car was in for repair. My car was delivered back to me fully valeted and looking like new. I am so very happy with the service I received from DLG Auto Services and highly recommend them to anyone.
2023年10月4日
They were very sensitive to people's…
They were very sensitive to people's distress at the time of the accident they also keep their security consistent always asking questions before they mo ved on.they kept me informed and the work is brilliant I can't see any body work broken.absolutely wonderful .
2023年10月4日
Embarrassingly poor repair
Embarrassingly poor repair
Had to reject the vehicle and it was still on the transporter. The delivery guy was embarrassed to bring it and used his pink pen to circle at least 10 defects. But the spray job was poor.
It was returned back and then I heard nothing!!
I called after a week to be told their ovens were broken and they didn’t know when the new repair would be. Finally got the car back after another week! This time it was better, not great, but better.
I was told their quality guy had left a month ago and had not been replaced!
2023年10月4日
DLG Auto Services - Barnsley からの回答
Hello there, we are sorry to hear you did not have a great experience and we were unable to resolve the matter to your satisfaction. I have made the site aware of your comments to prevent similar situations from happening in the future.
Polite telephone staff but sent my car…
Polite telephone staff but sent my car back without the job being fully completed
2023年10月4日
DLG Auto Services - Barnsley からの回答
Hello, thank you for leaving your review. Whilst we are glad to have gotten the customer service side spot on, we are sorry to hear that we let you down when we returned your vehicle. I have passed your feedback to the site to contact you directly regarding this matter.
Really good communication.
Really good communication.
Car was repaired to a high standard
Reliable
Friendly
Helpful
2023年10月4日
Efficient service from start to finish
2023年10月4日
Brilliant service
This company was first class from start to finish. Excellent quality job, kept me informed every step of the repair (via text and/or phone call) . Didn’t over estimate a return timeframe and were exceptionally helpful off and when I had questions
2023年9月5日
Excellent service
Excellent service. Amazingly quick repair. Kept fully informed throughout .
2023年9月21日
Did a great job of the repairs
Did a great job of the repairs. No complaints at all. 10 out of 10 for the service.
2023年9月5日
Efficient and good quality repair
Efficient and good quality repair. Everything was mended properly with good communication throughout. My car was collected and returned on time and was valeted inside and out.
2023年9月5日
Great service collected and dropped…
Great service collected and dropped back off at my convenience friendly staff
2023年7月30日
They were very prompt, next-day collection, good communication, new courtesy car, quick return, cleaned inside and out,
They were very prompt, next-day service, and efficient communication, The car came back spotless, looking brand new. An excellent new courtesy car. Polite and helpful delivery driver. Excellent service.
2023年8月28日
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