Professional service from DLG good communication throughout the repair from the customer service and the online status of the repair progress was useful. Collection and delivery of my car and courte... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
I used DLG Auto services in Barnsley for a crash repair they went above and beyond to make sure repair was done correctly and kept me informed at all stages thankyou for an Exellent service to all the... もっと見る
企業が回答しました
After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... もっと見る
Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... もっと見る
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
連絡先
Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, 英国
- 0345 3030336
4.4
優良
354件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic service
Fantastic service, from the man who picked the car up, advisors on the phone, job completed and dropped off. Top job!
2024年12月10日
DLG did a very good job of repairing…
DLG did a very good job of repairing the damage to my rear bumper.
2024年11月26日
Excellent
Fixed our car after a accident, took longer than expected waiting for parts, kept me updated with progress, car was perfect when returned
2024年11月26日
Excellent Service
Very courteous, knowledgeable and professional. A very easy process and glad to have my car back looking as it should!
2024年11月19日
I was kept informed at every step of…
I was kept informed at every step of the repair process from DLG Auto’s, when they received the car, when they had examined the damage, when they started the repair & when the repair was completed. The repair was excellent.
2024年11月19日
Well done Barnsley! I was very satisfied with your services. Everyone was friendly and helpful and I was kept informed about how things were progressing. Thank you.
Everything made my experience a good one and as stress free as possible. Everyone was friendly and helpful and I was kept informed about how things were progressing . Thank you.
2024年10月30日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Communication
The work took a month to repair, due to parts and some difficulties that the repairers encountered, which constantly appeared to be waiting for parts!
The most frustrating part was the communication, or lack of. What is the point of having a repair status website, if they don't use it. I found myself calling constantly to get updates which just added to the long wait. Really disappointed at this aspect of your customer service.
2024年10月30日
DLG Auto Services - Barnsley からの回答
We understand your frustration with the extended repair time and the communication challenges you experienced. We strive to provide clear and timely updates throughout the repair process. We appreciate your feedback and will use it to improve our communication practices.
Good communication and turnaround but poor colour match
Good communication and turnaround time but didn't deliver on time and wanted to deliver at 6pm, well after dark. I'm glad I refused to allow that and got it the next day in daylight as the colour match of the repair was nothing like a match. I have had the car back an hour and will be taking it back to show them this afternoon.
2024年11月12日
自発的なレビュー
DLG Auto Services - Barnsley からの回答
We understand your frustration with the delivery time and color match. We appreciate your feedback and will use it to improve our services. We're glad you were able to get the repair done in daylight and we look forward to hearing more about your experience this afternoon.
I was kept informed at every stage of…
I was kept informed at every stage of the repair process. Work that was required, timescale of repair etc. The finished job is excellent, no complaints at all. Would highly recommend.
2024年11月4日
自発的なレビュー
They picked my car up when they said…
They picked my car up when they said they would they kept me informed about the repair process and brought the car back when they said they would so no complaints from me a very professional service.
2024年10月8日
Speedy response
Speedy response. Kept well informed during each stage . Friendly and helpful service.
2024年10月8日
Fast and efficient
2024年9月24日
DLG Auto Services - Barnsley からの回答
Thank you for sharing your experience, we are delighted to hear that you are pleased with your repairs and our service.
Kept up to date with work being done.
Kept up to date with work being done.
Lovely friendly man who dropped off and picked up car
2024年9月24日
DLG Auto Services - Barnsley からの回答
We appreciate you taking the time to share your positive experience. We're glad to hear you were kept informed throughout the process and that you found our team member to be friendly and helpful.
Fantastic repair work done to my car
Fantastic repair work done to my car. I recommend DLG to anyone.
2024年9月17日
DLG Auto Services - Barnsley からの回答
We are thrilled to hear that you were satisfied with the repair work done to your car. We strive to provide excellent service and appreciate your kind words. We hope to see you again soon.
Honestly the worst experience……
Honestly the worst experience with a body shop in my life, if I good give any advice I’d say stay well clear. Repairs took 3 times longer than stated on first collection car was painted wrong and add still had damaged parts from the accident on the vehicle. So had to leave it there. On second collection I was taking the car no matter what as been nearly 3 months. And on collection the car still has a broken grill from the accident no badge as wasn’t fitted I. Time for collection scratch on brand new bumper. Still painted incorrectly. Insurance company Churchill are aware and it will be returning to different garage. Honestly one of the worst experience in car garages to date.
PLEASE DONT USE
2024年9月13日
自発的なレビュー
DLG Auto Services - Barnsley からの回答
We understand your frustration and apologize for the negative experience you had with our services. We strive to provide high-quality repairs and customer service, and it's clear we fell short of your expectations. We appreciate you bringing these issues to our attention and will use your feedback to improve our processes.
DLG Auto Services - Barnsley からの回答
Thank you for your 5* review
DLG Auto Services - Barnsley からの回答
We appreciate your kind words and are glad to hear that you were satisfied with the professionalism and quality of the repair.
All contacts made were efficient and a…
All contacts made were efficient and a nice job was done on the repair. Thank you.
2024年9月10日
DLG Auto Services - Barnsley からの回答
We're so glad to hear you had a positive experience with our team. We appreciate your kind words and feedback.
Excellent communication and on time…
Excellent communication and on time collection and delivery with a great quality repair.
2024年9月10日
DLG Auto Services - Barnsley からの回答
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide exceptional service and are glad that our efforts met your expectations. Thank you for choosing us.
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