We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Awesome service. Car was picked up and delivered within agreed SLA and work was completed to perfection. Thank you
企業が回答しました
I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart... もっと見る
企業が回答しました
My Merc C250 was repaired by DG body garage with damages on the driver side and rear bumper, the level of communication from collecting the car till repairs was complete and car delivered was amazing... もっと見る
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
連絡先
Luckyn Lane, Yardley Business Park, SS14 3BZ, Basildon, 英国
- 03453030352
4.7
優良
283件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A great job with no hassle.
Arrived on time, provided courtesy car, great job done quickly.
2024年11月6日
Brilliant service all round.
Delivery and collection of courtesy car was great, repair was great, kept us up to date with repair progress. Customer care was second to none. Thanks very much!
2024年11月6日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Awful service it took them an over a…
Awful service it took them an over a month to fix the car had to send the car back 4 times and because of that I lost out on over a month of my insurance period and the insurance company would not extend my insurance what a disgrace the garage and Churchill insurance !
2024年9月10日
DLG Auto Services - Basildon からの回答
We understand your frustration with the extended repair time and the subsequent impact on your insurance. We are committed to providing excellent service and strive to ensure our customers have a positive experience. We will investigate this matter further to understand what happened and ensure similar situations are avoided in the future.
Good afternoon
Good afternoon, your recent repairs to my vehicle during September were excellent as was everything else. I have nothing but praise on your professional handling together with progress updates.
Many thanks to you all, T Douglass
2024年10月15日
Keeping me updated and phoning prior to…
Keeping me updated and phoning prior to dropping and asking if it’s suitable time to drop off vehicle and pick up.
2024年10月15日
very satisfied customer
always answered phone quickly and very helpful
gave me a finish date and met it
very efficient collect and return system
2024年10月8日
Good service from initial assessment to…
Good service from initial assessment to return of vehicle.
2024年9月24日
DLG Auto Services - Basildon からの回答
We appreciate your kind words and are delighted to hear that you had a positive experience with our service. We strive to provide excellent customer service and are glad that you were satisfied with the process from start to finish.
Made the car looks like a new car
Made the car looks like a new car, brilliant paint work, excellent service.
2024年9月17日
DLG Auto Services - Basildon からの回答
Thank you for your kind words! We are thrilled to hear that you were happy with the service you received and that your car looks like new. We strive to provide our customers with the best possible experience.
Fantastic communication throughout!
2024年9月3日
DLG Auto Services - Basildon からの回答
Thank you for your 5* review.
I had to modify the bumper
I had to modify the bumper to allow clearance for to retractable tow hook. I have no doubt they would have taken it back to finish the job properly, but not prepared to have the vehicle off road any longer.
2024年8月29日
DLG Auto Services - Basildon からの回答
We appreciate you taking the time to share your experience. We understand your frustration with the bumper modification and the inconvenience of having your vehicle off the road. We strive to provide the highest quality service and are always looking for ways to improve.
Gary and his team at DLG Auto Services…
Gary and his team at DLG Auto Services Basildon Essex
Looked after my car and repaired it well before the estimated time, when the car was returned it was in pristine condition. I'd recommend them to everyone that needs a crash repair centre
5 star for customer care
5 star for service
5 star for workmanship
2024年8月23日
自発的なレビュー
DLG Auto Services - Basildon からの回答
Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service.
Great efficient service.
2024年8月20日
DLG Auto Services - Basildon からの回答
Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service.
They were super helpful and dealt with…
They were super helpful and dealt with everything and all the concerns that we had. Collection and delivery of the car was smooth.
2024年8月14日
DLG Auto Services - Basildon からの回答
Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service.
Friendly and reliable
Company kept me updated as promised at the start. Staff are friendly and helpful and deadlines are kept. Only downside is I was promised a follow up call over an issue when car was brought back, this hasn't happened.
2024年7月30日
DLG Auto Services - Basildon からの回答
It's so kind of you to share your experience with us. I will pass your comments to the team involved.
DLG are amazing!!
DLG were excellent from get go.
Their communication, from picking up car, communicating with garage and dropping off vehicle was to perfection, they delivered as they promised. The work was perfect alongside there customer bedside manner amazing, they genuinely care about cars and their customers.
2024年8月8日
DLG Auto Services - Basildon からの回答
Thank you for your kind words. We are delighted to hear about your positive experience with our team. We strive to provide exceptional service and are thrilled that you found our communication, work, and customer care to be top-notch. We are particularly pleased that you felt confident in our abilities and appreciated our genuine care for your vehicle. Your feedback is greatly appreciated.
Both the collection and delivery were…
Both the collection and delivery were carried out by very professional and friendly drivers who were both polite and efficient. The car was returned in complete when said and it was clean the repair looked as if nothing has been wrong so, as new. I would definitely recommend DLG
2024年8月20日
DLG Auto Services - Basildon からの回答
Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service.
Amazing experience right through from…
Amazing experience right through from when the driver collected the vehicle up until it was delivered ,I was kept up to date throughout the repair , would definitely recommend
2024年8月20日
DLG Auto Services - Basildon からの回答
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our service. We strive to provide our customers with the best possible experience and we are grateful for your recommendation.
DLG Auto Services - Basildon からの回答
We appreciate your kind words and are glad to hear you had a positive experience with our team.
DLG Auto Services - Basildon からの回答
We're thrilled to hear you had a positive experience. We strive to provide excellent service and appreciate your kind words about our bodywork.
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