DLG Auto Services - Glasgow レビュー 

579
TrustScore 5段階評価の4.5

4.7

Cunninghame Road, Clyde Industrial Estate, G73 1PP Glasgow, Scotland, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

They did a wonderful job and were very nice to deal with. They also cleaned the car before returning it. However, after getting my collection date and an e-mail confirming they would come for the car... もっと見る

企業が回答しました

5つ星のうち4の評価

Initially all going well re repair, car returned though missing mirror cover. So sent back and to be fair they were quick to provide courtesy car and sort problem. Staff helpful, apologetic too and co... もっと見る

5つ星のうち5の評価

My car was sent here by Churchill Insurance for accident damage repairs. Good service with regular updates from the staff in branch. Had a few issues with my car after the initial repair, but all w... もっと見る

企業が回答しました

5つ星のうち5の評価

My car needed a new wing, bumper and headlight after being in a crash.. Was initially told that my car could possibly be written off due to it being 13 years old.. But this dream team worked their mag... もっと見る


企業情報

  1. 自動車修理店

当該企業による記述

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

連絡先

  • Cunninghame Road, Clyde Industrial Estate, G73 1PP, Glasgow, Scotland, 英国

  • 0345 3031623

4.7

優良

TrustScore 5段階評価の4.5

579件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(579)

過去12か月のレビュー数: 479

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Satisfactory repair


They collected and returned the car by a low loader. They also kept us well informed during the repair
The only problem was the replacement car was not in the same class as our vehicle - it seemed to be inferior in many ways and was not a pleasure to sit in or drive.

2025年5月20日
5つ星のうち5の評価

Well Impressed

What a positive experience with DLG Glasgow.
From pick up to delivery, communications and quality of workmanship the service was first class. Poor car was given a right good front end collision and has came back as good as it was.

2025年5月21日
自発的なレビュー
5つ星のうち5の評価

…A second to none service.

I was kept informed of the progress of the repairs of my car from start to finish. Their staff were friendly and knowledgeable. They hired a taxi for me when I dropped off my car at their site, and another one when they finished the repairs. Their reception staff were very friendly and helpful. Overall, I received a second to none service which exceeded my expectations.

2025年5月20日
5つ星のうち5の評価

Quick

Quick. efficient. work was great sorted in a quick manner very good experience from these guys top class from the reception staff too the people doing the work including the delivery guy who picked up my vw caravelle

2025年5月20日
5つ星のうち1の評価

Poor service and over charged

The company do not understand the loss of BMW key. They attempted to charge £1,700 for the loss of a Key. They failed to understand that a BMW dealership can cancel a lost key and replace the key for £500 ...
YOU DON'T NEED TO REPLACE THE LOCK SET...
I seriously belive they would have replaced the key with BMW dealership and overcharged me.

2025年5月21日
自発的なレビュー
DLG Auto Services - Glasgow ロゴ

DLG Auto Services - Glasgow からの回答

Thank you for leaving your review, sorry to hear you did not have a great experience. I have made the site aware of your comments

5つ星のうち5の評価

DLG Auto

Car picked up with no hassle and returned in a quick amount of time with my car being valeted whilst away.

2025年5月6日
5つ星のうち5の評価

Excellent job on the the repair

Excellent job on the the repair, it took a long time however, it was not down to DLG the spares were the issue but they kept us informed on the progress of the repairs weekly,
Once again excellent job!

2025年4月22日
5つ星のうち5の評価

Excellent service

Excellent service. Good communication, job completely speedily to an excellent standard. Car returned thoroughly cleaned outside and in. All staff I dealt with were friendly and professional.

2025年4月29日
5つ星のうち3の評価

Communication & information poor

Communication & information poor. Advised car picked up for repair assessment over 1/2 days didn't return for 2weeks. Courtesy car from Auxilis took 3 days to arrange. Impacted hospital appointment & picking up grandkids. All due to incorrect information

2025年4月1日
DLG Auto Services - Glasgow ロゴ

DLG Auto Services - Glasgow からの回答

We understand your frustration with the communication and delays you experienced. We strive to provide clear and timely information to our customers and are disappointed that this was not your experience. We will review our processes to ensure that we are providing the best possible service to our customers.

5つ星のうち5の評価

Excellent service

Very efficient collection and return of car with work completed faster than original estimate. Communication excellent throughout. Repair quality was excellent.

2025年3月26日
5つ星のうち5の評価

No problems at all

No problems at all, car was returned when they said, washed and hoovered and a good job done on the bodywork damage. Kept up to date on what the progress was by text messages. Can’t fault at all.

2025年4月8日
5つ星のうち5の評価

Great service from start to finish.

When I contacted Direct Line to advise of my accident and to submit a claim they advised who would contact me to collect the car and also what actions would follow. Within 30 minutes I had the call from DLG and my car was booked in on a date that suited me. They also kept me informed as to progress of my car and when it would be returned. Both the collection and return of the car when without a hitch. Car looks great.

2025年4月8日

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報