Delighted with repair and method of keeping me informed about my vehicle. Collection and delivery drivers were friendly and I appreciated the phone calls from them.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Delighted with repair and method of keeping me informed about my vehicle. Collection and delivery drivers were friendly and I appreciated the phone calls from them.
企業が回答しました
Absolutely fantastic repair of my VW. In just 9 days they perfected my door, that had almost been ripped off, it was returned and collected in a friendly and professional manner. Very much recommend t... もっと見る
企業が回答しました
These guys go above and beyond... Got my car back looking brand new and before the original completion date! Valetted inside and out aswell! Nothing too much trouble, fantastic communication from da... もっと見る
Directline insurance owned repair garage. They did "OK" but nothing special. The car needed to go back for rework because it was not done at all well the first time. When it came back the secon... もっと見る
企業が回答しました
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Kansas Avenue 1, M50 2GL, Salford, England, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Took 1 day for the garage to solve a huge rewiring issue due to rodent damage. They had chewed through looms. The car is valeted on the inside and outside. I barely drove the courtesy car it was all fixed so quick. What an excellent job, I've never used a garage like it. I know where I'll be taking my car the next time I have any issues. Thank you team!
Impossible to get through. They fo not answer the phone. Message to say they will call back but they do not. However they did call me first thing the next morning. The parts manager Chris Hulme was most helpful. Problem lies with Tesla but I understand that in these days of last minute production parts are a proble.

DLG Auto Services - Manchester からの回答
After someone T-boned my car, I feared the worst for it.
Car was picked up the next day, and the following morning I received a phone call to say it was going to be repaired and should be back within 21 days, which I thought was fairly reasonable.
To my surprise, the car was returned to me in mint condition after only 11 days.
Good communications all the way through.
Work was carried out via my insurance company, and so glad I did.
The whole process of collecting the damaged car, replacing and repairing the damaged parts and area and returning the car back fully repaired went according to plan and on time
Thank you 😊
The process was stress free, the staff were all friendly and informative and my car was returned ahead of schedule.
They picked up my vehicle on time? & returned it when they said. The worked carried out was excellent.
The whole experience was dealt with professionally. I was kept informed at every step.Each person I dealt with was outstanding from the office staff the pick up and delivery personnel to the engineer who explained what had to be done to the car
Everything was made easy for me. The staff were calm friendly and very professional
We were very pleased with the response we had with all the people within the garage.we were treated with respect and we were pleased that we only had to wait two weeks for the car to be returned.
Directline insurance owned repair garage. They did "OK" but nothing special. The car needed to go back for rework because it was not done at all well the first time. When it came back the second time ( after another few days with them) the repairs were fine.
For the actual repairs I got a similar hire car, for the rework I got a corsa, albeit a quite new one.
I guess you're stuck with these if you are insured with direct line, but other than that I could not find any special reason to go there.

DLG Auto Services - Manchester からの回答
Excellent customer service & quality of repair. Thank you so much! Would highly recommend!
The service was excellent. The staff were professional and personable. Very happy with the repairs to my car.
The work carried out by dlg auto was exceptional spoke to them before they started work on car telling me what they was going to do and they even done work on car that was not in price buffing out some scratches on bonnet
Very easy to deal with, picked my car up and supplied a courtesy car. Kept me informed all along the way. Great repair when I got my car back
No hassle and kept informed of progress plus completed early
From the initial telephone contact to the return of my vehicle following its repair.
Every member of staff I came into contact with was professional and courteous. With the standard of repair similarly excellent.
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