Delighted with repair and method of keeping me informed about my vehicle. Collection and delivery drivers were friendly and I appreciated the phone calls from them.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Absolutely fantastic repair of my VW. In just 9 days they perfected my door, that had almost been ripped off, it was returned and collected in a friendly and professional manner. Very much recommend t... もっと見る
企業が回答しました
These guys go above and beyond... Got my car back looking brand new and before the original completion date! Valetted inside and out aswell! Nothing too much trouble, fantastic communication from da... もっと見る
Directline insurance owned repair garage. They did "OK" but nothing special. The car needed to go back for rework because it was not done at all well the first time. When it came back the secon... もっと見る
企業が回答しました
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
連絡先
Kansas Avenue 1, M50 2GL, Salford, England, 英国
- 0345 3031678
4.7
優良
534件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good repair fast and efficient
2025年1月28日
Would definitely recommend
Excellent service good communication and advice everything went smoothly, hire car dropped off and our car taken in work done was spot on .
2025年1月22日
Highly recommended
Highly recommended. Fantastic service from start to finish. Vehicle collected from home as agreed, kept informed of works required. Repairs completed to a high standard, and vehicle returned to home address fully valeted inside and out. Staff very friendly and approachable.
2025年1月22日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
We had rear door repaired perfectly but…
We had rear door repaired perfectly but we also had smaller damage at front of car which was not done that we now believe was incurred in the accident
2024年12月18日
DLG Auto Services - Manchester からの回答
Hi there, we would really like to look into this 3 star review for you and would encourage you to get in touch with us directly so we can have an opportunity to address your concerns
Fantastic service
Fantastic service. Prompt and efficient. Only negative and it’s a very small negative is that the car was a little dirty and didn’t smell
Very nixe
2024年12月18日
The service was professional from start…
The service was professional from start to finish. No hassle, friendly staff.
2024年12月18日
The service was excellent
The service was excellent, we were advised of both the collection and return times of our car. Repairs were done efficiently and quickly. Well Done
2024年11月11日
Prompt- timely-courteous
I was contacted promptly after our accident with clear instructions how to send pictures and info via my mobile phone.
The car was picked up as promised and returned within the time frame given. All people communicated well and were polite.
The only upset was the unavailability of a courtesy car for a whole 2 weeks-, but I am unsure if this was the insurer's fault rather than the garage's duty.
In which case the garage deserves full marks.
2024年10月29日
These guys go above and beyond..
These guys go above and beyond... Got my car back looking brand new and before the original completion date! Valetted inside and out aswell! Nothing too much trouble, fantastic communication from day 1 and every single person I had any contact with, from the guys who came to pick my wreck up, to the girls on the phone , the engineers, everyone..were all so professional and helpful.
Would definitely recommend this place to everyone, cant fault a thing.
Thanks again! X
2024年11月26日
Perfect car repair
Perfect car repair, excellent service and communication and the car was immaculately valeted and returned.
Top class all round
2024年11月26日
Good communication
Good communication, helpful delivery drivers and the repair completed in half the time expected.
2024年11月19日
Very professional
Very professional, knowledgeable and courteous service. The repair work was carried out to a high standard.
2024年11月5日
VERY BAD AUTO SERVICES ,NO…
VERY BAD AUTO SERVICES ,NO CONTACT,DELIVERD BACK TO ME WITH DINTS ANS SCRATCHES ALL OVER VAN.DOORS NOT FITTING
2024年11月4日
自発的なレビュー
DLG Auto Services - Manchester からの回答
We understand your frustration with the recent service you received. We strive to provide excellent service and are disappointed to hear that your experience fell short of your expectations. We take your feedback seriously and will use it to improve our processes.
I all was satisfactory and prompt
2024年11月13日
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