Once my car was finally delivered to DLG Auto Services in Newbury, I was kept up to date on progress by Simon. He clearly explained the problems and the reason for delays e.g. waiting for parts to ar... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Everything was arranged and carried out as planned, professionally and quickly. Pick-up driver, was polite and friendly, texted message kept me updated and informed. Car returned in perfect cond... もっと見る
DLG repaired my Suzuki S Cross after the passenger front was hit by another car. The company emailed and phoned with updates about progress. The quality of repairs to front wing bumper area and trim... もっと見る
What a fantastic job. I had a situation with my vehicle which was pretty traumatic for myself. When I took my car to DLG Auto services I was spoken to and explained how everything was going to happen... もっと見る
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
連絡先
Arnhem Road 3, RG14 5RU, Newbury, England, 英国
- 0345 2463669
4.2
ほぼ満足
279件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Car was picked up and was only gone a…
Car was picked up and was only gone a week, so very good service.
Drivers that did the transportation of vehicle were very polite and thorough.
The repair on the car is excellent.
2024年11月5日
自発的なレビュー
On time and good job
This organise did very good job for repair. The car was delivered back as promised. Online status was not updated as the job processed.
2024年10月29日
Great communication…
I appreciated the great communication from the garage to advise what they were intending to do
2024年10月29日
Excellent communication
Excellent communication, kept updated at all stages. Exemplary work. Definitely recommend
2024年10月29日
Good service
Good service, kept informed of repairs progress and efficient service throughout.
2024年10月29日
Did exactly what was asked
Did exactly what was asked, clear in communication and provide simple non stressful solutions to issues that arose.
2024年10月29日
Speedy car repair
I booked car in to be repaired and dropped it off at lunchtime on the day. My car then got repaired within a day.
2024年10月3日
First class service
Was a little apprehensive at being required by the Insurance company to use a company in Newbury to do the body work repairs given I live near Oxford. But the company picked up the vehicle and dropped off a courtesy car. Good communication followed on the stages of the repair and arrangements for the vehicle being returned. Very pleased with the standard of the repair. Cant fault the service.
2024年10月22日
Good communication
Good communication.
Drivers collecting and returning my vehicle were well within the time estimates and contacted me when within 15 or so minutes of my house.
Everyone was polite and friendly.
The post-repair survey was a problem. It required a google account to enable completion (which I do not have) and offered no alternatives.
2024年10月2日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Happy with the work that was carried…
Happy with the work that was carried out.
1 star was given as I’m still waiting for the £90 refund on a key that I had to get reprogrammed.
2024年8月20日
DLG Auto Services - Newbury からの回答
We appreciate you taking the time to share your feedback. We understand your frustration regarding the refund for the key reprogramming. We are committed to resolving this issue as quickly as possible. We will investigate this matter further and reach out to you directly to discuss the next steps.
A great repair service
A great repair service, looks brand new finished in half the time predicted and super accommodating allowing me to hold on to the hire car a little longer than originally planned. Very friendly service all round great experience.
2024年9月24日
DLG Auto Services - Newbury からの回答
Thank you for your kind words. We're delighted to hear you were so pleased with our repair service and the friendly service you received. We're glad the repairs were completed to your satisfaction and that you found our team accommodating. We appreciate you taking the time to share your positive experience.
well organised and very professional…
well organised and very professional customer service . excellent quality repairs carried out.
2024年9月24日
DLG Auto Services - Newbury からの回答
Thank you for your kind words! We're delighted to hear that you were pleased with our organization, customer service, and the quality of our repairs. We strive to provide a positive experience for all our customers.
Great service
Great service.
Friendly staff who actually call back when they say they will.
Car looks great after the repair.
2024年9月17日
DLG Auto Services - Newbury からの回答
We're delighted to hear you had a positive experience. We appreciate your kind words about our staff and the quality of our work. We strive to provide excellent customer service and are thrilled that you found our team to be friendly and responsive.
The staff were very helpful
The staff were very helpful - they explained everything and kept in touch to report on progress. They made the damaged bodywork look perfect, and returned the car in beautifully clean condition.
2024年9月2日
DLG Auto Services - Newbury からの回答
Thank you for your kind words. We are delighted to hear that you found our staff helpful and that they kept you informed throughout the repair process. We are also pleased that you were happy with the quality of the bodywork repair and the cleanliness of your car upon its return.
Could not fault the service I received
Could not fault the service I received. Kept me informed all the time.
2024年9月17日
DLG Auto Services - Newbury からの回答
Thank you for your kind words! We are delighted to hear that you were pleased with the service you received. We strive to keep our customers informed throughout the process.
Thanks very much car looks great.
2024年9月10日
DLG Auto Services - Newbury からの回答
We're so glad to hear you're happy with your car!
Efficient & Professional service
Very efficient service. Great phone & text updates. Communication just excellent from the professional woman that called me to initiate it, the honesty of the collector of my car and the guy who dropped my car off at the end.
2024年8月29日
DLG Auto Services - Newbury からの回答
Thank you for your kind words. We are thrilled to hear that you had a positive experience with our service. We strive to provide excellent customer service and are pleased that our team met your expectations. We value your feedback and will continue to work hard to deliver the best possible service to all our customers.
Repairs to Ford Cmax
Very happy with the work completed on time and the service provided
2024年9月5日
自発的なレビュー
DLG Auto Services - Newbury からの回答
Thank you for your positive review. We're thrilled to hear you were happy with the work and service you received. We strive to provide a positive experience for all our customers.
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