Excellent service, Superb customer service, very nice work really I can’t fault you. My car was picked up from home and returned back to my home , what a great service .i will definitely recommend you... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... もっと見る
I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... もっと見る
企業が回答しました
The repair itself was excellent but when the car was returned there was no power. The battery had been run down and not recharged
企業が回答しました
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
連絡先
Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, 英国
- 0345 877 6922
4.4
優良
228件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent job done
Kept me up to date with the repair getting done on my car, excellent service and workmanship.
2025年4月22日
Very Good communication throughout process.
DLG regularly communicated with me, regarding progress both through telephone calls and texts. Repairs carried out quickly and my car was delivered early, which was a bonus. Car was valeted internally.
2025年4月15日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
A repair of minor nature gone wrong …
The repair which is of a minor nature was due for completion on 3rd March now on the 8th April the repair is not yet complete with no end in sight. In addition during the repair process the car developed a fault. DGL Auto Services Perth accept no responsibility for this fault and the car has to go to the dealership to rectify this fault.
2025年4月8日
DLG Auto Services - Perth からの回答
We understand your frustration with the delay in your repair and the additional issue that arose during the process. We strive to provide timely and efficient service, and we apologize that your experience did not meet your expectations. We value your feedback and will use it to improve our processes. We hope you will give us another chance in the future.
Rapid and excellent service !
Rapid and excellent service !
Repairs completed perfectly.
My car returned beautifully clean inside and outside after being transported to and from repair centre in Perth.
2025年3月26日
自発的なレビュー
Great communication from start to finish
Great communication from start to finish, even received update without making call to check in myself, arrived on time when advised and called to pre warn. Brilliant
2025年3月4日
Good service
Good service. Kept up to date with the progress of the my car during the work done on my car. Very friendly staff both on the pickup and return of my car and on the phone
2025年3月5日
Excellent communication
Excellent communication.
Great repair. Car returned spotless.
Would highly recommend.
2025年3月6日
自発的なレビュー
Good communication by phone and text.
Good communication by phone and text.
Repairs were of a high standard.
On return car immaculate inside and out.
2025年3月4日
Happy with experience
Staff picking up and delivering car were very helpful and friendly. Communication with company was easy and we were updated on progress. Car was delivered clean and well finished. Very happy with company.
2025年2月25日
Really informative
Really informative, pleasant staff who kept me up to date on my repair. Repair was dealt with very efficiently and I would definitely recommend these guys.
2025年2月10日
自発的なレビュー
Frequent text updates were very…
Frequent text updates were very helpful. I always felt like my car was being taken care of and although the parts took ages to come (2 & Half months!) the end result is fantastic.
My car was even taken and collected from annual service to ensure I didn't breech the terms of the service plan - outstanding!
2025年2月4日
Well organised pick up and kept updated…
Well organised pick up and kept updated on vehicle repair status. Well informed when car was ready to return.
2025年1月10日
Great service
Great service, quick repair and always kept up to date with how the repairs process was going.
2025年2月4日
Perth DLG Auto Services Repairs to…
Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20.
Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionally by there staff. Delighted with the finished job
2025年1月28日
Excellent
Excellent, friendly service, with helpful updates on progress of our repair. Returned car to us, clean inside and out, in as new condition.
2024年11月18日
自発的なレビュー
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