DLG Auto Services - Teesside レビュー 

360
TrustScore 5段階評価の4.5

4.7

Unit 13, Teesway North Tees Industrial Estate, TS18 2RS Stockton-On-Tees, England, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellent, professional service with polite, friendly and empathetic, caring staff. Karen you seem like a really altruistic, and all round excellent human, thank you. Took my car to them... もっと見る

5つ星のうち5の評価

Recently used DLG auto services through my insurance company after a fox 🦊 decided to run out in front of me causing my car significant damage . From the very first phone call to arrange to get car f... もっと見る

企業が回答しました

5つ星のうち5の評価

I recently had my car repaired at DLG Teesside. The work was completed to a high standard, some unexpected challenges were overcome and in particular the staff were always super helpful. It was grea... もっと見る

5つ星のうち3の評価

Excellent repair job, and nice that they came to collect the car and delivered it back to home thoroughly cleaned. However, it took longer (from 14-28 May for minor bodywork damage) to do than their... もっと見る

企業が回答しました


企業情報

  1. 自動車修理店

当該企業による記述

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

連絡先

  • Unit 13, Teesway North Tees Industrial Estate, TS18 2RS, Stockton-On-Tees, England, 英国

  • 0345 301689

4.7

優良

TrustScore 5段階評価の4.5

360件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(360)

過去12か月のレビュー数: 666

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5つ星のうち5の評価

I was kept informed of the repair…

I was kept informed of the repair progress throughout, which was great. The team were very courteous, friendly and helpful. My car was collected and dropped off at work, which was very convenient for me. Excellent service.

2025年7月15日
5つ星のうち5の評価

Excellent Service

Excellent service they collected my vehicle on the day and time arranged. They kept me updated with the progress . If I had any other questions they gave me the answers. I felt confident with them. Once the work was completed they delivered my vehicle back home. The work is guaranteed. I inspected the work and everything was great.

2025年8月5日
5つ星のうち1の評価

The edge of my passenger door has been…

The edge of my passenger door has been damaged during the repair, I will contacting the garage about it, after when my car comes back from it's annual service and MOT.

2025年7月22日
DLG Auto Services - Teesside ロゴ

DLG Auto Services - Teesside からの回答

We apologise for the repeated inconveniences you've faced with your vehicle repairs. It's understandable that you're frustrated and disappointed with the issues.

We genuinely value your feedback and will use it as an opportunity to improve our processes and ensure that such incidents do not occur in the future. Thank you for bringing these matters to our attention, and we sincerely hope that we can regain your confidence in our services once these issues are resolved.

5つ星のうち4の評価

Great dent repair

The work to repair the dent was superb. Good communication throughout. There was a small scratch made on the door while it was in for repairs, but after pointing it out they fixed that too. Would recommend.

2025年7月10日
5つ星のうち5の評価

I had no choice as it was a Churchill…

I had no choice as it was a Churchill facility, however, the company were great and di everything I could have asked for. One part from Renault took some time to arrive, but that was Renaults fault, but everything they did was of first class order.
The car is even better than it was before the repair. Excellent job and well done. Thank you.

2025年7月10日
5つ星のうち5の評価

Excellent service from picking car up…

Excellent service from picking car up and returning it ( Trailer was broken down, so thank you to the lady who personally drove it to my home ).
All repairs completed to a professional standard.
My car looks like it just came out of a showroom.
Company kept me up to date with progress of repairs.

2025年6月30日
自発的なレビュー
5つ星のうち2の評価

Not great

General collection of the car, communication was great. However my car was returned with a flat battery, no petrol and left on the drive blocking in other cars (I was not in when the car was returned). I accept the flat battery is not the responsibility of DLG but I feel I should of been told this. Once the battery had been replaced there was insufficient petrol to get me to a petrol station. Fortunately, green flag followed me so were able to assist when the car ran out of petrol.

2025年5月27日
DLG Auto Services - Teesside ロゴ

DLG Auto Services - Teesside からの回答

Hello, thank you for leaving your review. Whilst we are glad to have gotten the repair side spot on, we are sorry to hear that we let you down when we returned your vehicle. I have passed your feedback to the site's manager to improve the customer journey in the future.

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