Excellent, professional service with polite, friendly and empathetic, caring staff. Karen you seem like a really altruistic, and all round excellent human, thank you. Took my car to them... もっと見る
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所在地
所在地を変更Unit 13, Teesway North Tees Industrial Estate, TS18 2RS Stockton-On-Tees, England, GB
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レビュアーのコメントを見てみましょう
Recently used DLG auto services through my insurance company after a fox 🦊 decided to run out in front of me causing my car significant damage . From the very first phone call to arrange to get car f... もっと見る
企業が回答しました
I recently had my car repaired at DLG Teesside. The work was completed to a high standard, some unexpected challenges were overcome and in particular the staff were always super helpful. It was grea... もっと見る
Excellent repair job, and nice that they came to collect the car and delivered it back to home thoroughly cleaned. However, it took longer (from 14-28 May for minor bodywork damage) to do than their... もっと見る
企業が回答しました
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
連絡先
Unit 13, Teesway North Tees Industrial Estate, TS18 2RS, Stockton-On-Tees, England, 英国
- 0345 301689
4.7
優良
360件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
We were kept in constant communication…
We were kept in constant communication via telephone about progress and always very helpful and friendly staff. The car was returned having being repaired to an excellent standard and would definitely recommend this company to friends and family
2024年5月29日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Good job let down by easy fixes.
Communication after the first 10 days was non existent and automated updates were completely wrong. I was ok with the repair taking 3 months but I was told on 2 separate occasions it was going to be ready earlier. 6 weeks and 10 weeks. When the car was returned 2 items had not been addressed that I think should have been identified by an assessor and QA. Inside roof fitting( the roof lining was replaced) and the clip holding the boot floor panel in place, it was rear end smash. Since the return of the car the rear boot has failed to open 5 times out of approx 25 tries. Overall I think these things could have been better and pull the score down.
Body work in my humble opinion is excellent.
Post repair communication with Shamir has been significantly better and a credit to the company. An engineer will now be sent to my home to deal with the outstanding items. I have updated review to 4 star to represent this.
2024年5月14日
DLG Auto Services - Teesside からの回答
Hi there, we would really like to look into this 3 star review for you and would
encourage you to get in touch with us directly so we can have an
opportunity to address your concerns.
Fast efficient service from collection…
Fast efficient service from collection to delivery of my vehicle. Kept me informed right through the process.
2024年5月14日
Great service
2024年4月30日
Car was returned damaged in an area…
Car was returned damaged in an area that wasn’t in for repair. Then until argued they wouldn’t fix it for 2 weeks.
Eventually 1 week and then overran.
Eventually all fixed and repaired.
2024年4月30日
DLG Auto Services - Teesside からの回答
We apologise for the inconvenience caused to your vehicle during its repair. We understand your frustration and disappointment regarding the damage and the delay in resolving the issue. Our team is committed to providing the best possible service, and we deeply regret that we fell short in this instance. We have taken immediate steps to address the concerns raised and ensure that such incidents do not occur in the future. We appreciate your feedback and will use it as an opportunity to improve our processes and customer service. Thank you for bringing this matter to our attention.
The communication in respect of keeping…
The communication in respect of keeping informed was ok but the quality of the work and the fact it was painted the wrong colour wasn’t great the car was treated like it wasn’t worth the effort to be put into it and it was done by a back street bodge it and scarper outfit. Very unprofessional work
2024年4月16日
DLG Auto Services - Teesside からの回答
Sorry to hear you did not have a great experience . If there are any issues you would still like us to address, please get in touch with us directly.
Good service
Good communication from beginning to end of car repair. Lots of updates given. Staff polite and friendly. Quick efficient service- happy with workmanship and completed repair.
2024年4月4日
DLG we're brilliant
DLG we're brilliant, picked my car up and repaired to a high standard and delivered my car back to me. Excellent service
2024年3月26日
Excellent service
Excellent service, speedy repair (7 days) Car came looking like new. Courteous staff for wagon driver who picked car, office reception staff and the guy who handed the car back to me. Top marks!
2024年3月26日
Asked to submit photos of damage so…
Asked to submit photos of damage so they could assess any parts needed. Advised when car would be picked up and text re progress of work and when car should be returned. Spoke to staff all very helpful. I would use again and recommend
2024年3月26日
Excellent service
Immediately got through on phone. Very helpful. Very good service that removed further stress of experiencing road traffic accident
2024年3月19日
Excellent service
Excellent service, really pleased with the repair. Repairs completed a lot quicker than I expected, which was fantastic for me.
2024年3月12日
The people I dealt with were helpful…
The people I dealt with were helpful and efficient. I was kept informed of the progress of the repair all through the process. In fact the repair was completed a little ahead of schedule. I would recommend DLG auto services as a good reliable company.
2024年3月6日
Dates for completion not met
Dates for completion not met. Bodywork good, Ongoing electrical problems dealt with by me taking car to main dealer. Workshop supervisor gave misleading information to me.
2024年3月6日
DLG Auto Services - Teesside からの回答
Thank you for taking the time to share your experience with us. We understand your frustration regarding the missed completion dates and the ongoing electrical issues you've encountered. We sincerely apologise for any inconvenience caused and appreciate your efforts in taking the car to the main dealer to address the electrical problems.
Car was returned but still could not…
Car was returned but still could not open passenger door from accident. After complaining was told I could not have car in again for repair for few weeks as they were busy. I’m not happy
2024年3月6日
DLG Auto Services - Teesside からの回答
We sincerely apologize for the inconvenience caused by the ongoing issue with your passenger door. We understand your frustration and want to assure you that we are committed to resolving this matter as soon as possible. While we acknowledge the urgency of the situation, we kindly request your patience as our team is currently experiencing a high volume of repair requests. We will do our utmost to schedule your vehicle for repair at the earliest available date. In the meantime, please do not hesitate to reach out to us if you have any further concerns or require assistance.
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