DLG Auto Services - Wakefield レビュー 

480
TrustScore 5段階評価の4.5

4.3

Ripley Drive, Normanton Industrial Estate, WF6 1TZ Wakefield, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I was kept in touch with the ongoing repair at all times and the collection and delivery service was excellent. Iwas very pleased with the end result.

企業が回答しました

5つ星のうち5の評価

I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... もっと見る

5つ星のうち5の評価

Vehicle collection and return service very convenient and well executed. Car repairs completed to our full satisfaction and within the estimated time span. Car returned in a clean condition. Very plea... もっと見る

5つ星のうち5の評価

I couldn't recommend these guys enough they've done an outstanding job on the repairs of my car after a crash, all the bodywork alignment is perfect, the paint is perfect. Great communication from sta... もっと見る


企業情報

  1. 自動車修理店

当該企業による記述

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

連絡先

  • Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, 英国

  • 0345 3031704

4.3

優良

TrustScore 5段階評価の4.5

480件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.3

すべてのレビュー

(480)

過去12か月のレビュー数: 476

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Shocking customer service and ability…

Shocking customer service and ability to plan ahead. Car was due back over 5 weeks ago. I've been extremely patient but constantly having to chase them for updates, sitting on hold and then them not calling back when they say they will is completely draining. Excuses are always waiting on parts or waiting on specialists so can't even give you a revised completion date, never any apology for the incovenience. It seems picking up a phone to chase their suppliers or update customers is just too difficult for this company.

2024年5月7日
自発的なレビュー
DLG Auto Services - Wakefield ロゴ

DLG Auto Services - Wakefield からの回答

Thank you for your feedback. Unfortunately there is a delay in returning your vehicle due to the delivery of parts which was outside of our control. I apologise if you feel there was a lack of communication during this time

5つ星のうち1の評価

1st time in car fully road worthy drove…

1st time in car fully road worthy drove over to show so they could preordered parts, car collected then not touched as awaiting parts on back order 3 weeks plus, went over and swapped over as courtesy car stank like an old pub

2nd time weeks later car re collected returned but sun roof blind not tensioned up after repair to panorama sun roof, plus loose wire on tail section, took it back to show Arranged recollection with a courtesy car from a other source .

3 rd time car collected courtesy car no show. Emailed DLG a wow they answered ( that was a first never reply to quite a few
Text contractors by Messages never answering the phone all documented)
They stated will case up ( according to hire firm this was first request, funny it was timed 10 minutes after my email to them.
Car blind now ok but returned but rear off side internal light lens broken, was advised but asked for car back as it was on back order?
So still not 100% repaired

2024年4月30日
DLG Auto Services - Wakefield ロゴ

DLG Auto Services - Wakefield からの回答

We apologise for the inconveniences you've experienced with your vehicle repairs. We understand your frustration and want to assure you that we take your concerns very seriously. Our team is committed to providing the best possible service, and we regret that we have fallen short in this instance.

We are actively working to address these matters and will do our utmost to ensure that your vehicle is repaired to your satisfaction as soon as possible.

We appreciate your patience and understanding as we work through these challenges. Thank you for bringing these concerns to our attention. Your feedback is essential in helping us improve our services and provide a better experience for our customers.

5つ星のうち5の評価

Excellent service

Excellent communication, picked up the car from my work,I was called to say when it would be done, returning it a week later fully repaired to a heigh standard and valeted. I’d highly recommend DLG Auto Services.

2024年4月23日
5つ星のうち5の評価

Shiny and New

Excellent service from super helpful people and a cracking job done too. Car came back all shiny and new, looking in mint showroom condition.

2024年4月16日
5つ星のうち5の評価

The communication

The communication, at all stages of repair were excellent, and the vehicle was repaired and returned sooner than the original date stated.

2024年3月27日

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報