First class efficiency & repair including collection & return to my home. Regular updates throughout. Car fully valeted on return. Most professional service I've experienced in many years. Thank you.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Wow! 10/10. DLG Auto Services collected my car due to front and back end damaged (via a referral from Direct line insurance). From the first contact by phone to the car being returned to my drive, an... もっと見る
This is my second review as I have now received my car back fully repaired in excellent condition. I cannot speak highly enough about DLG. They kept me fully informed throughout the repair progress, b... もっと見る
First class experience really pleased with the result of my car, staff very helpful from first day until I got my vehicle back , could not have believed the work you did to achieve the outstanding res... もっと見る
企業が回答しました
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
連絡先
Patent Drive, Britannia Park, WS10 7XD, Wednesbury, England, 英国
- 0345 3031732
4.3
優良
257件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Car Repair.
My car was collected on the date specified, in a quick courteous manner by a very pleasant driver, the garage kept me well informed of the status of the repair with regular updates, once my car was returned it looked fabulous you would never of known i had a big bump in the back bumper , brilliant service I would highly recommend this garage for any bodywork repairs.
2024年1月19日
People were really friendly and…
People were really friendly and professional from start to finish. They kept us updated at all times
2024年1月17日
great service and great communication
2023年12月19日
Even when something went wrong they made it right
My car was being repaired after a small prang. They called me to inform me at every stage of the process of what would be happening next. They returned my car to me earlier than originally planned as I had informed them of upcoming jury service. There was a problem after they returned the car which they resolved the next day. Every member of staff I spoke to was courteous and professional would highly recommend DLG Wednesbury
2023年12月19日
Great quick efficient and friendly…
Great quick efficient and friendly service from start to finish
2023年12月19日
Excellent workmanship & Communication.
2023年12月19日
Everything was perfect
2023年11月20日
No fuss great customer service all round
2023年11月15日
Really great service
The team kept me really well updated, they were really efficient, too. The communication was fantastic - and appreciated.
2023年11月15日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Spraying plastic trim when it did not…
Spraying plastic trim when it did not come out of factory with paint on.
2023年11月8日
DLG Auto Services - Wednesbury からの回答
I'm sorry to hear that you aren't happy. I have asked the site to get in touch with you directly to discuss this.
I was kept up to date with progress and…
I was kept up to date with progress and the car was delivered back earlier than anticipated, in an immaculate condition
2023年10月25日
Probably the worst garage I’ve ever had…
Probably the worst garage I’ve ever had the misfortune of having to deal with through no fault of my own.i could be here all night saying what’s gone wrong and how awful their work is and customer service is shocking!!
2023年11月3日
自発的なレビュー
DLG Auto Services - Wednesbury からの回答
Hello, I'm sorry that the service has not met your expectations. We'd like to look into this for you, please would you contact us directly so that we can investigate it? Thank you
Very customer focus company
2023年11月2日
Brilliant 🤩
2023年10月25日
They have done a good job of repairing…
They have done a good job of repairing my damaged car. Only problem was the door handle was not inset properly but bodywork and doors super job.
2023年10月25日
It was easy to contact DLG and response…
It was easy to contact DLG and response was quick and positive
2023年10月4日
Fantastic service
Communication throughout exceptional. Damaged rear door repaired and it now looks as good as when it left the factory. The colour match (Hyundai shadow grey) is fantastic. Car was cleaned inside and out before I collected it; it was like collecting a new car from the dealer.
2023年10月9日
自発的なレビュー
Quality workmanship
Quality workmanship, kept me well informed on the progress of the repairs.
2023年10月4日
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