I had minor damage to the offside rear panel and and bumper. DLG were great with Comms, collected the car, discussed the work to be undertaken on the phone, repair was really well done and car returne... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Good points : car repairs was amazing colour match considering the damage my car endured. Excellent Job . Bad point my car had no issues before the accident , so as soon as I turn the key warn... もっと見る
企業が回答しました
Excellent communication from start to finish and really caring staff who treated me kindly, not just my car. One particular lady understood my worry that my Fiesta might get written off as she knew th... もっと見る
企業が回答しました
Excellent service throughout. I was kept informed by phone, at the initial assessment. From then on, I was emailed at every stage of the repair which took 13 days, this was only due to delays in get... もっと見る
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
連絡先
Vickers Drive North, KT13 0YU, Weybridge, England, 英国
- 0345 878 5551
4.7
優良
392件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Happy customer
Great job. Excellent service! A special mention for Simon Tye, Repair Controller, his level of customer service is outstanding and DLG are lucky to have him!
My only criticism of DLG is that they don’t have enough courtesy cars available.
2024年2月26日
I am very pleased with the results and…
I am very pleased with the results and I was kept informed about progress all the way.
2024年3月12日
Excellent service from DLG Weybridge
From start to finish DLG were extremely professional in all areas… polite and friendly pick-up/delivery staff, punctual pick-up and return of my vehicle, excellent communication and regular reassuring updates … as well as my vehicle returned to me as new in 8 days. Thank you Maggie Casey
2024年2月29日
Their customer service is really good
Their customer service is really good, the repair to my car was outstanding… they pick up and drop off which is so convenient… 10/10
2024年3月12日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Car had to come back to you 3 times as…
Car had to come back to you 3 times as the work was not done correctly
2024年3月6日
DLG Auto Services - Weybridge からの回答
We sincerely apologise for the inconvenience caused by the repeated visits of your car to our garage. We understand your frustration and disappointment, and we take full responsibility for the errors made. Our team is committed to providing high-quality service, and we deeply regret that we fell short in this instance. Thank you for bringing this to our attention, as it helps us improve our processes and serve our customers better.
Excellent no hassle experience
Proactive communications
Superb repair
Speed of repair
Overall they delivered an excellent, no hassle experience
2024年2月28日
Car repair experience
Kept us informed with what was going on with regards to the repairs/parts and supplied us with a hire car which was delivered/collected by helpful drivers.
2024年2月28日
All your staff were very helpful and…
All your staff were very helpful and professional at all times, thank you. Great service.
2024年2月28日
Painless repair
Service team friendly and efficient. Car was collected and returned with no fuss. Repaired quickly and to a very good standard with 5year guarantee. Whole process of getting the car repaired was quick and painless.
2024年2月28日
Was very impressed with the service and…
Was very impressed with the service and repairs. Was kept well informed of the progress and the results were very impressive My car cae back as good as new
2024年2月16日
Great professional service
They have collected, repaired and delivered my car without any hassle to me at all. People from DLG who I had to deal with were highly professional and courteous. I would highly recommend DLG Auto service to anyone.
2024年2月7日
自発的なレビュー
On time to collect
On time to collect. Good quality repair. Kept us informed about progress. Returned it's promised.
2024年1月17日
My contact
My contact, Simon Tye, made a huge effort to keep me continually up to date on how the repairs were going. It was much appreciated.
2024年2月8日
Everything went smoothly
Drivers delivering and picking up were courteous, advised me of their arrival time. The car was delivered and picked up on time and as agreed. The car was in excellent working condition.
The only thing I could not make work reliably was the Android Auto connection which would have been problematic if I'd had to commute to work. It did work initially.
2024年2月8日
Vehicle returned dirty.
2024年1月31日
Excellent work
Excellent work, only problem is long waiting time for collect the car, I know it is a busy garage.
2024年1月26日
Overall most dissatisfied and…
Overall most dissatisfied and disappointed. Story is long and i don’t have the energy to explain especially when you had the decency to return my car back which was not even in running order !!! I am in the process of seeking legal advice and cancelling my insurance cover with Direct Line !
2024年1月26日
DLG Auto Services - Weybridge からの回答
Hi, I'm sorry to hear that you aren't happy. Please contact Weybridge site directly so that they can look into this for you.
Excellent service
Excellent service, staff friendly when picking up and returning the car. I was regularly updated on the progress of the repairs. Repairs were first class, car returned gleaming, very impressed.
2024年1月5日
Keeping you informed…
Kept us advised on the progress of the repair and the time scale of the work,
Excellent quality of repair work,
2024年1月17日
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