Dmodelkits レビュー 

Dmodelkits からの回答

2日前

thanks for the trust in our shop

Dmodelkits からの回答

3日前

thanks

Dmodelkits からの回答

3日前

Caro Alfredo,

A sua avaliação não apresenta todos os factos relevantes relativos a esta encomenda.

A sua encomenda, realizada a 20 de junho de 2026, foi paga através da EuPago. Infelizmente, ocorreu um problema técnico na integração entre a EuPago e a Shopify, que impediu que o pagamento fosse corretamente registado na nossa plataforma. Consequentemente, a encomenda continuou a aparecer no nosso sistema como não paga, pelo que não tínhamos inicialmente informação de que o pagamento tinha sido efetuado.

Quando nos contactou, informámos que a encomenda aguardava pagamento, de acordo com o estado que constava no nosso sistema. Perante a sua indicação de que já tinha pago, solicitámos um comprovativo para podermos investigar e resolver a situação junto da EuPago. Assim que recebemos o comprovativo, demos seguimento à resolução do problema técnico com o prestador de pagamentos.

Lamentamos o transtorno causado por esta falha técnica, que reconhecemos não ter sido da sua responsabilidade, mas tambem nao foi nossa. No entanto, é importante esclarecer que não se tratou de uma recusa em enviar a encomenda ou de uma tentativa de reter o seu dinheiro.

Apesar de já ser um cliente habitual da DModelkits, com mais de dez encomendas anteriores sem problemas, optou por apresentar publicamente acusações antes de a situação estar devidamente esclarecida. Na sequência desta situação, decidimos cancelar a encomenda e **procedemos ao reembolso integral do valor pago**, tendo-lhe sido enviado o respetivo comprovativo.

Assim, o seu pagamento foi integralmente devolvido e a encomenda foi cancelada. Consideramos que esta avaliação deveria refletir também estes factos e o desfecho efetivo da situação.

Na DModelkits, assumimos a responsabilidade de resolver os problemas que surgem e lamentamos sinceramente os inconvenientes causados por esta falha de integração. Esperamos que esta resposta permita aos restantes clientes compreenderem o que realmente aconteceu.

Com os melhores cumprimentos,
DModelkits

Dmodelkits からの回答

3日前

Bonjour, Alexandre Bion

Votre avis ne présente pas l’ensemble des faits concernant votre commande et le traitement de votre dossier.

Comme nous vous l’avons expliqué à plusieurs reprises par e-mail, votre commande concernait un modèle en résine, soumis aux conditions spécifiques clairement publiées dans nos Conditions Générales de Vente. Celles-ci précisent qu’un délai de 30 à 45 jours peut être nécessaire pour ce type de produit. Nous avons respecté les conditions annoncées et vous avons communiqué ces informations à plusieurs reprises.

Par la suite, vous avez choisi d’engager une procédure de rétrofacturation (*chargeback*) auprès de votre banque, plutôt que de nous demander directement un remboursement. Dès que cette procédure a été engagée, nous avons immédiatement accepté le remboursement et les fonds ont quitté notre compte le jour même.

**Le délai de deux mois et demi que vous mentionnez ne correspond donc pas au temps que DModelkits a mis pour vous rembourser, mais au délai de traitement appliqué par votre banque dans le cadre de la procédure de rétrofacturation.** Ces délais bancaires ne dépendent pas de nous.

Nous regrettons votre insatisfaction, mais nous estimons important que les futurs clients disposent d’une vision complète et exacte des faits : les conditions de livraison vous ont été communiquées à plusieurs reprises, et nous avons accepté le remboursement sans délai de notre part.

Cordialement,
DModelkits

Dmodelkits からの回答

2日前

Bonjour,

Nous regrettons que votre commande ne vous soit pas parvenue dans les délais attendus et que vous ayez reçu un colis incomplet.

Nous prenons votre réclamation au sérieux. Nous sommes conscients qu’un article n’a pas été inclus dans la livraison initiale. Vous recevrez toutes les informations concernant cet article, ainsi qu’une solution adaptée à cette situation.

Nous contestons toutefois fermement vos accusations de vol. Si notre intention était de vous tromper, nous ne vous aurions tout simplement pas livré votre commande, et encore moins l’article le plus cher de celle-ci. Nous estimons donc que de telles accusations sont injustifiées.

Nous souhaitons traiter cette situation de manière sérieuse, transparente et équitable, et apporter une solution au problème rencontré.

Cordialement,
L’équipe DModelkits

Dmodelkits からの回答

3日前

Dear Cristian

Your review contains misleading statements that do not accurately reflect what happened with your orders.

As you were informed through several communications, the delay was caused by the documented trade and tariff dispute between the United States and the European Union, which resulted in the suspension of shipments to the United States. This situation was beyond our control, and we made efforts to keep you informed throughout the process.

You subsequently decided to cancel all three orders, and **all three orders were promptly refunded in full**. You therefore received your money back, and no payment remains outstanding to you.

Furthermore, shipments to the United States have since resumed, and our customers are once again receiving their orders.

We fully understand your frustration with the delays, and we regret the inconvenience caused. However, describing DModelkits as a scam or claiming that you paid for goods and received nothing without acknowledging that you cancelled your orders and received full refunds presents an incomplete and misleading account of the facts.

We have always aimed to handle this situation transparently and fairly, and we believe that public reviews should reflect the complete and accurate circumstances of each case.

DModelkits

Dmodelkits からの回答

2日前に更新

Dear Makso Herman,

Your review does not accurately reflect the outcome of your case. We did not ignore your refund request, and **your order was fully refunded**.

We take customer concerns seriously and aim to resolve issues fairly. We therefore believe it is important that the review reflects the final outcome: you received a full refund for your order.

Kind regards,
DModelkits

edit: Dear Makso Herman,

We must firmly correct your latest statement. **Your order was refunded in October 2025, and we have records confirming that the refund was processed.** Therefore, claiming that we refused to refund you or kept your money is unfounded.

We understand that you may have been dissatisfied with your experience, but this does not change the documented fact that your money was refunded. DModelkits did not keep your payment, and we consider it unfair to continue making accusations that contradict our records.

We stand by our previous response and maintain that public reviews should reflect the facts accurately.

Kind regards,
DModelkits Support Team

Dmodelkits からの回答

2日前

Dear Customer,

Your review contains statements that do not correspond to the documented facts of your orders, and we believe it is important to clarify what actually happened.

According to our records, your second order was placed on **4 December 2024** and dispatched on **24 December 2024**. We have evidence confirming that this order was delivered and that you received all the items included in it.

Your first order was placed on **29 November 2024** and dispatched on **4 December 2024**. This order was also delivered to you in a separate shipment.

Therefore, both orders were dispatched and received, and there were no outstanding items left to be delivered. Your claim that you will never see your money again is consequently misleading. DModelkits did not retain payment for goods that were never delivered; according to our records, all items from both orders were supplied.

We take customer feedback seriously, but we cannot accept allegations that contradict our documented delivery records. In view of the evidence available to us, we consider this review an unfair representation of the facts and of our business.

Kind regards,
**DModelkits