Door Station ロゎ
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Door Station レビュヌ 

324
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TrustScore 5段階評䟡の4

4.2

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5぀星のうち1の評䟡

Ordered doors which are clearly advertised as “3-5 day delivery”. Over a week later there is no response. I have called many times using the main phone line (supposedly Customer Services”), but simply... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Exceptionally pleased with service received from Door Station. Expert knowledge about the product lines made choosing the right product a breeze. Once order was placed, we were kept well informed of p... もっず芋る

5぀星のうち5の評䟡

Bought a bespoke oak door from Doorstation, online. Ordering process went very smoothly, all my queries were answered incredibly quickly by Dan and colleagues. After the predicted lead time (whi... もっず芋る

5぀星のうち5の評䟡

Very helpful service - Dan was able to provide some guidance on which doors would best fit some unusually sized frames and what work would be involved for the carpenter. They also accommodated a few... もっず芋る

䌁業情報

  1. ドア提䟛業者
  2. ・
  3. ドア卞業者
  4. ドア補造業者
  5. ドア専門店
  6. 宀内ドア

Door Station に぀いお

圓該䌁業による蚘述

Door Station is an online door supplier, offering internal and external doors at competitive prices. Door Station is able to supply door casings, architrave, skirting board and quality ironmongery – mostly with the option of being unfinished or pre-finished. We deliver anywhere in the UK and offer the best customer service in the industry.

Our team know the importance of stocking the best products and providing the best customer service. We have spent time sourcing quality products and are able to offer them to you at some of the best prices online. We believe your customer journey should be easy and stress free from start to finish. Our experience means we can help you find the right products to meet your needs.

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4.2

ほが満足

TrustScore 5段階評䟡の4

324件のレビュヌ

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この䌁業のTrustpilot 利甚方法

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4.2

すべおのレビュヌ

(324)

過去12か月のレビュヌ数: 1件

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5぀星のうち3の評䟡

I totally messed up whilst researching


I totally messed up whilst researching for my internal doors. Firstly there are companies selling the same doors from the same supplier at a way better price, i mean way better £60 cheaper for the same door. Next, after deciding to change one of my doors the driver who delivered my new one couldn't pick up the return due to not being allowed. This means i have to wait in again in order to return the door. bad planning but keeping a driver in a job.! Regards hope this helps .

2022幎6月23日
Door Station ロゎ

Door Station からの回答

Hi Mark, thanks for leaving the feedback.

Firstly, apologies for the collection confusion - we have chased up transport to see what is happening with the door you wish to return.

Secondly, there was no delivery charge on either order your placed so, taking other companies charges into account the doors come to a very similar price. We also didn't charge any re-stocking fees for the collection although we are charged these by the supplier.

We have asked transport to contact you ASAP to arrange the collection

If you need anything else at all, drop us an email customerservices@doorstation.co.uk

Thanks, Dan

5぀星のうち5の評䟡

I’m so glad I’ve had this opportunity
door station quality

I’m so glad I’ve had this opportunity to write a review for door station because I’ve recently ordered six oak doors for my bungalow and I’ve just finished hanging them and I am so pleased with the quality, all friends and family who has seen them have all made remarks about them on how nice they look , I had them ready stained and I’m glad I did , I am one very happy customer thank you 👍👍

2022幎5月29日
5぀星のうち5の評䟡

Client involvement

I've been in the trade for best part of 50 years and I can say without hesitation that Door Station customer service is second to none.
A recent high end project has been plagued with delays caused entirely by poor decision making and involvement by the client and, whilst issues with some suppliers remain unresolved Door Station has responded to my requests promptly and fairly.
I recommend them unequivocally.

2022幎5月5日
5぀星のうち2の評䟡

Order made but told Door requested not


Order made but told Door requested not available which was frustrating as a waste of time.

2022幎3月30日
Door Station ロゎ

Door Station からの回答

Hi Mohammed, thanks for taking the time to leave a review.

I can see you placed an order for a door on 30th December 2021 whilst we we closed for the Christmas break. You were informed the door was out of stock until February on the day we opened (4th January 2022) and refunded in full as soon as you requested it - 5th January 2022.

Stock has been tricky over the last 12 months I'm afraid and whilst we have no control over when the containers arrive/clear Customs etc, we do have control over contact with our customers and we pride ourselves on Customer Service.

In normal times our suppliers have a constant stream of doors coming in which means 95% of all doors are in stock and available for immediate delivery or, if they’re out of stock, it's not for longer than a week or so.

Again, apologies we couldn't fulfil your order in time. Do let us know if you need anything in the future

Thanks, Dan

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