I had previously written a negative review of this company but I removed it. They came through with flying colors! They were very persistent to try to make things right which they absolutely did. I... ãã£ãšèŠã
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I purchased the Doxie backpack which despite the tight closure, the little guy escaped. The quality of the product was decent, but question whether suitable for this breed. Contacted customer servic... ãã£ãšèŠã
I have tried numerous ways and times to get intouch with someone to swap the size of my harness. Every contact way possible and nobody will answer. Really bad customer service this. Now I have a harne... ãã£ãšèŠã
I measured my Doxie incorrectly but they were patient and told me what to do. They are sending me a free replacement. Iâm very pleased
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Cute Dachshund specific clothes thatâŠ
Cute Dachshund specific clothes that are reasonably priced and charming. Customer service was excellent as I ordered a jacket that did not fit and they responded immediately with a solution. Make sure you measure your dog accurately for the items. Great experience.
Donât buy, itâs a scam
I bought a backpack for my dachshund from doxie.us.
The first issue was that the backpack took almost 2 weeks to arrive because they were shipping from China. There was no mentions in the website about this.
Second issue, the backpack is too small for my dachshund, so I wanted to return. They keep me offering a replacement even if I say that the replacement wonât work for me as I need the backpack asap and I canât wait for two weeks.
I asked for either a refund and they say I need to ship back the item at my expense even if the website says they will provide the shipping label.
Also, the backpack is very low quality.
Customer service keeps repeating the same things, and I think I just got ripped off.
Fantastic experience
Fantastic experience! I ordered the wrong size by mistake and they quickly corrected this issue!
This is a great product and theâŠ
This is a great product and the customer service is Great!!! Will shop here again.
Good Customer service
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