I bought two pairs of shoes, one is a super comfy sandal and the other are heels that are just a bit too high for me. NancyYu helped me with the return process and although they were too worn for a re... もっと見る
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レビュアーのコメントを見てみましょう
Received my boots. Great fit. Comfortable and look great. Pleasantly surprised. I don't usually have a good experience ordering shoes or boots! True to size. Thank you!
Really cute shoes however they had to be retuned since they did not fit. The return process was not straightforward and it took several unsuccessful attempts to access it on their site. If you checkou... もっと見る
企業が回答しました
Love the shoes I received! They fit true to size and are super comfortable! When I received my first order, I only received one shoe and they were very quick to fix it. Very efficient and very kind. W... もっと見る
企業情報
当該企業による記述
Shop DREAM PAIRS,Bruno Marc,TOETOS,nortiv8 Shoes online with Free Shipping! Comfortable stylish pumps,flats,boots,sandals,sneakers,heels,oxfords and wedges with discount prices,Enjoy a large selection every day! We put customer satisfaction as our top priority, and with that being said, we're 100% committed to providing you with the very best of service. If you have any questions about products, issues relating to warranty, or product defects, please feel free to contact us. We are always at your service, ready to solve your problems. ------------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: support@dreampairs.com Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM]
連絡先
9500 Railroad Ave, 07047, North Bergen, 米国
- +1 609-831-4566
- support@dreampairs.com
- dreampairs.com
4.3
優良
218件のレビュー
最近のレビュー依頼の記録はありません
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Reliable company with beautiful products.
I have ordered from Dream Pairs on more than one occasion. Each time my order has arrived in a timely fashion and the product has been exactly as described. I have been extremely please with my purchases. I have ordered both shoes and sandals. I was so pleased that I phoned my adult daughter to tell her that she should check out this company and she informed me that she is already a satisfied customer. I will certainly consider to order again when the need arises.
2023年1月2日
自発的なレビュー
Dreampairs からの回答
Thank you, Anne, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again. Have a nice day ahead!
so excited to receive my boots…
I was so excited to receive my boots and when I did the look of them made me super happy. They have a warm lining inside and the slight platform in the front made them so comfortable and easy to walk in.
2023年10月15日
自発的なレビュー
Dreampairs からの回答
Thank you for your great review! We are really pleased to hear you love your new shoes.
No returns label
I ordered shoes which were the wrong size unfortunately. There was no returns label and no way of communicating with anyone as my email requesting a return was ignored as was my message on the online form.
Today I had to pay recorded delivery to send these shoes to an address in Birmingham which was provided at the bottom of the confirmation email. No idea if this is the correct address but I've done my best.
At least I have provided my contact details should this be the wrong returns address. But quite frankly, Dream Pairs should sort this out as they know where to send returns to unlike me.
2023年10月12日
自発的なレビュー
Dreampairs からの回答
Hello Alison,
I am very sorry to hear that your experience with our shoes.
I understand that you are not satisfied that you should pay the return shipping cost.
Sorry, our shoes on the official site don't support free returns. We displayed the return policy on the product page.
Here is our return policy for your reference. https://dreampairshoes.com/pages/return-refund-policy
As you mentioned, you have been provided with a wrong returns address. We will extend our best help to look into this issue and check the return address. We will take full responsibility if wrong address was provided to you.
Would you mind contacting us and provide us your order number? And we will do our best to resolve the issue for you.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
I look forward to solving this issue with you and hope to hear from you.
Best Regards,
Dream Pairs Customer Care Team
Avoid!! Wrong sizes and no refunds!
Avoid this company! I wish I had read reviews here first. It's impossible to leave a negative review on their own website (server 'busy'...), and they don't say that their shoe sizes run small. I bought UK size 9 which was more like UK 7, and after paying £6.44 delivery I then had to return them at my own expense. I sent them as 'signed-for' and provided the tracking receipt, but never received the refund. To my surprise, Royal Mail just returned the parcel as undeliverable. DreamPairs confirmed they had moved offices in July and are asking to return the shoes again, at my expense, before they are willing to refund my previous postage or the cost of shoes. The only compensation they are offering is an apology. I live far from the post office and it's already cost me £12 in postage, as well as the £50 for shoes I can't wear, but the company is not accepting any responsibility for the wrong sizing, and won't refund me until I have returned the shoes for the second time. Needless to say, I have no trust that they will refund me after I spend yet more money on returning them. I've been really taken aback and infuriated by their brazen lack of any customer service and the standard responses ("we hope you consider this fair"), when their approach is clearly to wear customers down until they drop the case. They are absolutely the worst company I have ever dealt with.
2023年6月26日
自発的なレビュー
Dreampairs からの回答
Hello Emily,
Thank you for taking the time to bring this to our attention.
We are sorry that the shoes don't fit for you. Our sizes are regular size, depending on the individual,a different size may be necessary to accommodate their physical features. The buyer will need to consider contributing factors in accordance with the product design when selecting a size.
I understand that you are not satisfied that you should pay the return shipping cost.
Sorry, our shoes on the official site don't support free returns. We displayed the return policy on the product page.
Here is our return policy for your reference. https://dreampairshoes.com/pages/return-refund-policy
We did not move the return warehouse without notifying customers. Our current return address remains the original address. According to our investigation, your package was returned because the warehouse did not meet the Royal Mail deadline when receiving the returned package, and your package was proactively returned to the sender by Royal Mail.
We have contacted the customer to inform them of the reason why the package may have been returned. And for this situation, compensation measures are provided.
The option we offered is to cover the returned shipping fee if you return the item again. A full refund will be issued once the product has been received at our facility and inspected.
If our customers are unwilling to return items again, we will actively seek other solutions.
My apologies for any confusion caused. We can't proactively contacted you because we were unable to locate your order.
Would you mind contacting us and provide us your order number? And we will do our best to resolve the issue for you and issue the refund to your order.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
I look forward to solving this issue with you and hope to hear from you.
Best Regards,
Dream Pairs Customer Care Team
Returns process is complex and paid by customer.
Returns process is complex and paid by customer. This should be highlighted before purchase. The customer should not have to bear the cost if the company sent the incorrect sizes. The mistake was on their part.
2023年9月21日
自発的なレビュー
Dreampairs からの回答
Hello Vee,
Thank you for taking the time to bring this to our attention.
I am sorry for the inconvenience our return process has caused you. I understand that you may not have a clear understanding of the return policy before purchasing. We state our return policy on the product page.
We will feed back your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.
Here is the return policy for your reference.
If you are not 100% satisfied with your purchase, you may request a return within 30 days of delivery. Please note, returns will only be accepted if the returned item(s) meet the "Return Conditions" specified below.
Return Conditions
A.Item(s) are sent back within the stated return period.
B.B. Item(s) returned must be UNWORN and in the original packaging.
C.C. Buyers are responsible for the return shipping cost.
Here is our return policy. https://dreampairshoes.com/pages/return-refund-policy
I would like to discuss this with you so that I can go over the available options with you, assist with anything you need and hopefully restore your faith in us.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
Looking forward to hearing from you!
Best Regards,
Dream Pairs Customer Care Team
Customer care is alive!
What a great experience..truly a gift without a catch. Customer care is alive at Dream Pairs. My free shoes are very nice, well made, and pretty. I selected a half size too big so fit could be better, but that's on me. Thank you Dream Pairs...
2023年9月12日
自発的なレビュー
Dreampairs からの回答
Thank you, Sonja, for the amazing review! We put in the work to keep you and all of our customers happy. We hope to see you again. Have a nice day ahead!
Great shoes good fit!
These shoes are great! Good quality and true to size. I wear a US size 10 womens shoes. Dream pairs has lots of good deals on shoes and tons of variety! These shoes are very comfortable and have such a wide range of sizes!
2023年9月10日
自発的なレビュー
Dreampairs からの回答
Dear Sarah,
Thank you for choosing Dream Pairs shoes and taking the time to write this review. It means a lot to us!
Skeptic turned believer
I was skeptical at first because I found them via a Facebook ad but they have surpassed all expectations. I bought one pair and it came quickly. I loved them so I bought three more pairs. They also came quickly.
Dream Pairs released a survey allowing a chance to win free shoes. I won a pair and they are wonderful. Again, they came very quickly and packaged nicely.
2023年9月11日
自発的なレビュー
Dreampairs からの回答
Hi Kaitlyn,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Dream Pairs family, we look forward to seeing you again soon!
Quality shoes at a great price!
Quality shoes at a great price and outstanding comfort! These are my go-to shoes when I know I will have to be on my feet and look professional. Excellent size selection and return policy. Highly recommend!
2023年9月8日
自発的なレビュー
Dreampairs からの回答
Hi LeAnn,
We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.
The shoes fit great
The shoes fit great, and are wonderfully comfortable. I can finally wear heels all day without my feet dying before I get home. Will be going back for more colora
2023年9月8日
自発的なレビュー
Dreampairs からの回答
Hi Vanessa,
Thank you for your great review! We are really pleased to hear you love your new shoes.
Dreampairs からの回答
Hi Alex,
We really appreciate you taking the time to share your feedback. Your words are highly valuable to us. We will continue to further improve our product and provide better service for our sincere customers like you.
Trustable brand , Comfortable shoes ,Great Customer Service,
I’ve received many different style shoes complementary from this company. They have great customer service, I’ve experienced an order problem before and they responded to my email very quickly and helped solve the issue . Also the shoes that I received from them are very comfortable ,such as their sneakers, very lightweight and soft ; the flats I’ve received months ago are still in good shape. A trustable shoe brand !
2023年8月23日
自発的なレビュー
Dreampairs からの回答
Dear Ginny,
Thank you for highlighting our outstanding customer service in your review!
We’ll pass along your compliments to our team.
Look forward to serving you again soon!
Thanks,
Dream Pairs Customer Care Team
Dream Pairs is wonderful shoe brand
Dream Pairs is wonderful shoe brand. A big variety of shoes to choose from for the whole family. Their shoes are of high quality, comfortable and stylish. I highly recommend them!
2023年8月23日
自発的なレビュー
Dreampairs からの回答
Dear Hendrika,
Thank you so much for taking the time to leave such a fantastic review about your recent shopping experience with us! We’re thrilled to hear that you enjoyed our products. Your feedback is invaluable, and it motivates our team to continually strive for excellence.
Thanks again for your support!
Warm regards,
Dream Pairs Customer Care Team
Absolutely amazing company
Absolutely amazing company! I really can't say enough about Dream Pairs! Great staff and incredible shoes. The quality of each pair of shoes I've recieved have been top quality, style and comfort. I have recieved many compliments on my Dream Pairs shoes. Great selection check them out today!
2023年8月23日
自発的なレビュー
Dreampairs からの回答
Hi Daniela,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Dream Pairs family, we look forward to seeing you again soon!
Great variety of comfortable shoes!
I owned a lot of shoes and sandals from Dream Pairs and I love them all. I bought one from Amazon and I fell in love so now I owned multiple pairs from this brand. They shoes are well made, stylish, and super comfortable.
2023年8月7日
自発的なレビュー
Dreampairs からの回答
Hi Mari,
We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.
Well Made and Comfortable
I’ve received several pairs of shoes and they have all been well made and very comfortable. I’m very happy with the quality of shoes and slippers.
2023年8月18日
自発的なレビュー
Dreampairs からの回答
Dear Rich,
Thank you for choosing Dream Pairs shoes and taking the time to write this review. It means a lot to us!
Disgusted
Disgusted.
Size Uk 5 is more like a Uk 3
My feet are 4.5 Uk standard size and I can only get my toes in and not my heal. AVOID!
I am so disappointed because I really thought I’d found the perfect work shoes with them being soft on your soles and breathable but they are ridiculously small, shorter than advertised and super narrow!
Now I’m stuck with them because of the stupid return shipping and non refundable original shipping, which basically amount to 50% of the amount paid!! What a scam, I’m so glad I didn’t buy 3 pairs to get the bigger discount (which I very nearly did!)
Dream Pairs….. tell people your shoes run SMALL!!!!!! Then you might get some satisfactory reviews!!! And also happy and return customers!!!!
2023年8月14日
自発的なレビュー
Dreampairs からの回答
Hello Miss L Harrison,
Thank you for taking the time to bring this to our attention.
I am sorry that our shoes don't fit. I totally understand how disappointed when you received a pair of shoes you love but ended up being too small.
I will be sure to forward your feedback to our manufacturer to evaluate the shoe sizing.
Sorry, these shoes don't support free returns.
If you are not 100% satisfied with your purchase, you may request a return within 30 days of delivery. Please note, returns will only be accepted if the returned item(s) meet the "Return Conditions" specified below.
Return Conditions
A.Item(s) are sent back within the stated return period.
B.B. Item(s) returned must be UNWORN and in the original packaging.
C.C. Buyers are responsible for the return shipping cost.
Here is our return policy. https://dreampairshoes.com/pages/return-refund-policy
I would like to discuss this with you so that I can go over the available options with you, assist with anything you need, and hopefully restore your faith in us.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
Looking forward to hearing from you!
Best Regards,
Dream Pairs Customer Care Team
Wish I'd read some of the reviews on…
Wish I'd read some of the reviews on here before I used the company. I ordered some Mary Jane pumps in size 5.5 but they were very small, more like a 4.5, so I returned them (& had to pay for the return myself). I received a refund within days but it was £6.44 less than what I'd paid originally. When I questioned this I was told it was the non-refundable shipping cost, which to be fair is stated on their terms & conditions page. Very disappointing as they were nice shoes & I had been considering re-ordering them, however if it means I lose £6.44 plus the Royal Mail return amount each time I don't think it's worth the risk. Also I tried to post a review on their own website to warn others of this & that the shoe size comes up small, & for some reason it wouldn't accept my negative review as it says the server is busy. Funny that, it did seem a bit suspect that all the reviews on their website are 4 start & above!
2023年8月11日
自発的なレビュー
Dreampairs からの回答
Hello Susan,
Thank you for taking the time to bring this to our attention. I am very sorry to hear that your experience with our shoes.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
I would like to discuss this with you so that I can go over the available options with you, assist with anything you need and hopefully restore your faith in us.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
Looking forward to hearing from you!
Best Regards,
Dream Pairs Customer Care Team
Very comfortable shoes.
Very comfortable shoes.
Nice style. A bit overpriced. I feel like the price point should be $30 or less. You can find nicer shoes at TJ Maxx for that.
2023年7月21日
自発的なレビュー
Dreampairs からの回答
Hi Amber,
We really appreciate you taking the time to share your feedback. Your words are highly valuable to us. We will continue to further improve our product and provide better service for our sincere customers like you.
I am so happy with my two (and waiting on the third) purchases
I am so happy with my two purchases, that I am now waiting on a third pair! The shoes are incredibly comfortable and stylish. I have small feet, and they actually carry my size! The fact that they are half the price and the same quality as the other similar brands is a huge plus. Thank you for making these lovely shoes. How about a stylish boot for winter?
2023年8月11日
自発的なレビュー
Dreampairs からの回答
Hi Pamela,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Dream Pairs family, we look forward to seeing you again soon!
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