I bought two pairs of shoes, one is a super comfy sandal and the other are heels that are just a bit too high for me. NancyYu helped me with the return process and although they were too worn for a re... もっと見る
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レビュアーのコメントを見てみましょう
Received my boots. Great fit. Comfortable and look great. Pleasantly surprised. I don't usually have a good experience ordering shoes or boots! True to size. Thank you!
Really cute shoes however they had to be retuned since they did not fit. The return process was not straightforward and it took several unsuccessful attempts to access it on their site. If you checkou... もっと見る
企業が回答しました
Love the shoes I received! They fit true to size and are super comfortable! When I received my first order, I only received one shoe and they were very quick to fix it. Very efficient and very kind. W... もっと見る
企業情報
当該企業による記述
Shop DREAM PAIRS,Bruno Marc,TOETOS,nortiv8 Shoes online with Free Shipping! Comfortable stylish pumps,flats,boots,sandals,sneakers,heels,oxfords and wedges with discount prices,Enjoy a large selection every day! We put customer satisfaction as our top priority, and with that being said, we're 100% committed to providing you with the very best of service. If you have any questions about products, issues relating to warranty, or product defects, please feel free to contact us. We are always at your service, ready to solve your problems. ------------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: support@dreampairs.com Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM]
連絡先
9500 Railroad Ave, 07047, North Bergen, 米国
- +1 609-831-4566
- support@dreampairs.com
- dreampairs.com
4.3
優良
218件のレビュー
最近のレビュー依頼の記録はありません
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Still waiting for my refund a week…
Still waiting for my refund a week after the goods were received.
Typical Chinese company, the UK sizes are random, UK 5.5 is actually a 4.5, waste of money because you have to pay yourself to return the items then wait for ever to get the refund. I paid with Paypal and now they hold me at ransom saying they can't refund me until I close the case.
2023年11月11日
自発的なレビュー
Dreampairs からの回答
Hello Elyanne,
Thank you for taking the time to bring this to our attention. I am very sorry to hear that your experience with our shoes.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
We have reviewed the situation you mentioned. After we receive your returned items, we need to inspect the returned items. After that, a refund will be issued on your order. But the refund failed to process as there was a PayPal dispute being processed for this payment.
We checked that the Credit has been processed and claim is now closed. Please refer to your PayPal account to check more details.
If you would like to discuss this with us further, I would like to attach our email address for the support team. contactus@dreampairshoes.com
If you require any additional information, please do not hesitate to contact us at any time.
Best Regards,
Dream Pairs Customer Care Team
Super fast shipping.these mary jane…
Super fast shipping.these mary jane dream pairs are so comfortable. I love them.im a crossdresser..trangender 60 years old and can wear and stand in these shoes all day.or night.so so you genetic woman.will love them too.joyce.
2023年11月19日
自発的なレビュー
Dreampairs からの回答
Dear Jim, thank you for choosing Dream Pairs shoes and taking the time to write this review. It means a lot to us!
POOR CUSTOMER SERVICE
I placed two orders with Dream Pairs received the first package and realized they run big. I called to stop the second package and was told the package had already been shipped and to just refuse the package when it arrive. I personally took the box to a Fedex location and that when the drama started for me. To this date one month later Dream Pairs hasn't help me at all with filing a claim for the package that I no longer have. Was told by Dream Pairs for me to contact Fedex, I contact Fedex and told to contact Dream Pair to only in the end contact Dream Pairs not once but seven time and the so call Supervisor states she will do a claim which I asked them to do in the beginning. She told me it would take another 21day for a response and I should call back.🤔 VERY BAD CUSTOMER SERVICE.
2023年11月16日
自発的なレビュー
Dreampairs からの回答
Hello Pickens,
Thank you for taking the time to bring this to our attention.
We understand that you would like to the refund status of your order.
Our agent will discuss this with you so that we can go over the available options with you, assist with anything you need and hopefully restore your faith in us.
Sorry for the inconvenience caused to you.
Best Regards,
Dream Pairs Customer Care Team
I would avoid this company if you need…
I would avoid this company if you need to return an item. I have going back and forth with them for days, and they were saying anything possible to not give me a return.
2023年10月26日
自発的なレビュー
Dreampairs からの回答
Hello Dionne,
Thank you for taking the time to bring this to our attention.
We're sorry for the inconvenience our return process has caused you. We will feed back your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.
I would like to discuss this with you so that I can go over the available options with you, assist with anything you need and hopefully restore your faith in us.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
I look forward to solving this issue with you and hope to hear from you.
Best Regards,
Dream Pairs Customer Care Team
I absolutely love Dream Pairs shoes!
I absolutely love Dream Pairs shoes! I probably have 50+ pairs of their shoes. First, it doesn’t matter what style of shoes they are , their shoes are the most comfortable shoes on the market!
Secondly, Dream Pairs shoes set the trend in what is popular and in demand. I get compliments from complete strangers on my shoes! I love all of my Dream Pairs- I have their tennis shoes, ankle boots, pumps, knee high boots, and sandals.
2023年10月30日
自発的なレビュー
Dreampairs からの回答
Hi Kimberly, we’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.
Dream Pairs, the shoes store you always wanted!
Dream Pairs offer choices without sacrificing quality, confort and looks. All at a very affordable prices.
2023年9月14日
自発的なレビュー
Dreampairs からの回答
Hi Susan, We’re genuinely honored by your kind words. It’s customers like you who make our job wonderful. Looking forward to your next visit.
The best boots ever!
I had my eye on them for awhile and I'm very happy to finally have them! They were shipped quickly and packed well.
These boots are so awesome. They are comfortable and are just beautiful. I love them so much. I will recommend these to anyone and everyone looking for a pair of great boots.
2023年10月7日
自発的なレビュー
Dreampairs からの回答
Hi Leticia,
We’re sincerely happy to hear that you had a positive shopping experience and purchase! Our mission is to deliver the best products possible coupled with quick, supportive service. Reviews like these drive us to keep raising the bar.
Very poor customer service
Placed an order on 4/10/2023.
Order finally arrived on 23/10/2023.Looks like it had been all over the place.No updates on progress of order unless I contacted them.
Order arrived shoes way too small even though I used their measuring guide.
Trying to arrange refund,offered 40%voucher on next purchase or 30% refund and keep shoes!!
Then told to wait 7-14 days before arranging refund.What sort of company is this,treating customers like this,taking your money but trying all ways not too give a refund.Won’t ever deal with these again!!!
2023年10月23日
自発的なレビュー
Dreampairs からの回答
Hi Eryl,
We sincerely apologize on behalf of our company for the unpleasant experience you had when communicating with us.
There are many uncontrollable factors in shipping delays. Your package had been impacted by these factors and caused shipping delay. You definitely expect to receive these shoes on time. We would like to express my apologies for the waiting that came in the way of handling your order.
I understand that you want to return the shoes after receiving the package because they do not fit. Our customer service has refunded your order as requested. It may take 3-5 business days for the funds to be deposited to the original payment method.
If you require any additional information, please do not hesitate to contact us at any time.
Respectfully,
Dream Pairs Customer Service Team
Absolutely horrible company
Absolutely horrible company! Beware if you need to make a return to this company!
2023年10月23日
自発的なレビュー
Dreampairs からの回答
Hi Esther,
We would like to begin by extending my heartfelt apology for the dissatisfied service you experienced.
We checked that your return package was returned to your address and we did not receive the return package. This package is still in transit to your address, and you may not receive it currently.
According to our contact history, we understand that you would like to receive your refund immediately. Your request is very reasonable as you have already sent the package. However, according to the return process, the refund will be processed within 2 business days once the product has been received at our facility and inspected.
Our customer service understands your concern and provides you with solutions based on your situation.
Royal Mail will return the package to you in the next time, you may pay attention to check the return.
If you require any additional information, please do not hesitate to contact us at any time.
Respectfully,
Dream Pairs Customer Service Team
Black PU Mid-Calf Boots
I love that these boots don't need to be treated or prepped for outdoor wear. There is a nice rounded toe, but the profile of the boot is sleek. The material is good quality, as is the zipper. They go on easily and don't grab at the heel cup when walking. I ordered a 1/2 size up for thick sock room, and I am glad that I did. They are true to size. One more note, they are waterproof for rainy days and cozy enough for wintry ones. I give these boots a perfect 10!
2023年10月21日
自発的なレビュー
Dreampairs からの回答
Thanks so much for your feedback Tammy! It makes our day hearing about how much our customers love these shoes and the great service they’ve received from our team. We have passed on your review to our team.
Great comfort
My experience with Dream Pairs was outstanding, they kept me informed about my product to shipping progress. And my stylish boots were a nice smooth black color.These boots went on smooth;so smooth and easy to put on and take off;the soles were not too hard after wearing for a few days where my feet easily adapted. I like that it doesn't have a high heel, because it makes it more comfortable for long time wear. They are very soft and the zipper makes them easy to put on. Also worth noting, I have a narrow foot and these fit just right so I'm not sure how they would fit on a wider foot. The fit and size is perfect and they compliment any outfit. They look very stylish and I'm loving the smooth black color, they are very comfortable very well made from the fit to the stitching. I highly recommend them...
2023年10月15日
自発的なレビュー
Dreampairs からの回答
Thanks for the awesome review about our boots, Stephanie. We’re so pleased to hear it's working just as it should and that you’re enjoying it so much! We’ve passed your kind words on to our product team. If there is anything else we can do, please let us know.
Comfortable snow boots …
These boots arrived promptly in the mail. Communication absolutely superb on sizing and style.
I opened up the mid calf snow boots and put them on. There is faux fleece lining for warmth, it's a flat very supportive sole for durability. Two buckle straps that can tighten up the boot if needed. The round toe gives ample toe box room for comfort. I can honestly say they are very cushiony and comfortable and I highly recommend the snow boots. This is my third pair of snow boots from Dream Pairs.
2023年10月17日
自発的なレビュー
Dreampairs からの回答
Thanks so much for your feedback Coll! It makes our day hearing about how much our customers love our snow boots and the great service they’ve received from our team. We have passed on your review to our team.
Great shoes for great pieces
Love dream pairs,Their shoes are always super comfy and stylish.
Highly recommend for everyone in the family!
2023年10月16日
自発的なレビュー
Dreampairs からの回答
Hello Peggy,
We're so happy to hear you had a great experience with Dream Pairs shoes. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
Excellent shoes at a fair price
Excellent shoes at a fair price. I just got some beautiful boots that are a top fashion item for this fall/winter. It looks good, sturdy and fits me like a glove. True to size. So excited to wear it all the time now!
2023年10月17日
自発的なレビュー
Dreampairs からの回答
Thank you so much for your kind words! We’re super happy to hear that you loved our product. We work hard to bring you the best experience possible and it makes our day to know we’re close!
More shoes, Yes Please!
Grey boots with faux fur? Perfect for the autumn weather we've had lately. So comfortable and stylish, and fit just as expected. I'm thinking I may need more boots! Ankle boots at least (blessed(?) with thick calves so many knee boots don't fit well).
2023年10月14日
自発的なレビュー
Dreampairs からの回答
Hi Crystal,
We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.
So comfortable!!!
I have 15 pair of work shoes from Dream pair, they are very comfortable and inexpensive. I also have two pair of high heels. Surprisingly, they are extremely comfortable as well. I definitely recommend Dream Pair they are my go to online shoe store.!
2023年10月16日
自発的なレビュー
Dreampairs からの回答
We're pleased to know that your experience with us was a good one, Anna! Thank you for taking a moment to recommend us to others. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!
Dreampairs からの回答
Thank you, Chris, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again. Have a nice day ahead!
Stylish Boots
Loving my new Dream Pairs Boots. I ordered the gray with faux fur they are very comfortable and stylish. These are definitely a great addition to my wardrobe as colder weather draws near. Thanks for making awesome footwear.
2023年10月16日
自発的なレビュー
Dreampairs からの回答
Hi Isabella,
Thank you for your great review! We are really pleased to hear you love your new shoes.
Good Times
I have had pretty great experiences with their shoes. While, unfortunately, the boots were the wrong size, I have had better luck with their pumps, flats, and wedges, the size fitting just fine.
Communication seems to work well most of the time too. Just make sure when looking at boots that go above the ankle, to consider your calf too!
2023年10月16日
自発的なレビュー
Dreampairs からの回答
Dear Skar,
Thank you for choosing Dream Pairs shoes and taking the time to write this review. It means a lot to us! We are currently working on correcting the size chart and will be offering shoes true to size in a the future.
Great quality shoes for the whole family!
Throughout the years, I've tried so many different shoe companies. But Dream Pairs stood out the most to me for my family of 5. High quality products, modern designs, and great prices. I recently bought boots for the fall, and I am absolutely in love with the design. Arrived very quickly and in a mint condition. This is my go-to store for shoes for the whole family!!
2023年10月13日
自発的なレビュー
Dreampairs からの回答
Hi Marisha,
Reviews like yours make our day because it makes all the hard work worthwhile.
Thanks again for choosing Dream Pairs, and we can’t wait to see you again!
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