DuoGen  レビュー 109

DuoGen からの回答

2025年6月24日

Hello C, thank you so much for your incredible review of our AHA & BHA Clarifying Toner! We're thrilled to hear it's been such a long-time staple for you, and even more so that it's helping your daughter manage breakouts. Your feedback truly means a lot, and we’re so grateful for your continued support. If you ever need anything, we’re always here at hello@duogenskin.co.uk.
The DuoGen Team

DuoGen からの回答

2025年6月24日

Hello Mrs. Decourcey, thank you for your lovely review! We’re so pleased to hear you’re enjoying the product and already starting to notice a difference. It’s great to know your order arrived quickly and that you’d recommend us — that means a lot. If you ever need anything, we’re always here at hello@duogenskin.co.uk.
The DuoGen Team

DuoGen からの回答

2025年6月24日

Hello S., thank you so much for your wonderful review! We're thrilled to hear you're loving the products and that your skin is looking great. It’s also lovely to hear that our customer service has made a positive impression. If you ever need anything, we’re always here at hello@duogenskin.co.uk.
The DuoGen Team

DuoGen からの回答

2025年6月24日

Hello Mrs H., thank you for your review, and we're very sorry for the delay you've experienced.

We’d like to reassure you that we’ve responded to all of your emails and have been actively following up with Royal Mail regarding your delivery. The delay was due to a routing issue on their end, and we’ve raised this with them directly to ensure it’s resolved as soon as possible.

We’ll continue to provide updates via email as soon as we hear back — please do check your spam or junk folder in case our messages haven’t reached your inbox.

Thank you again for your patience, and if you need anything further, we’re here to help at hello@duogenskin.co.uk.
The DuoGen Team

DuoGen からの回答

2025年6月23日

Hello Fiona, thank you for your lovely review! We're so glad to hear you're enjoying the Retinol and Hyaluronic Acid Serums, and that they're lasting well too! If you ever have any questions or need support, feel free to reach out at hello@duogenskin.co.uk.
The DuoGen Team

DuoGen からの回答

2025年6月18日

Hello Terry, thank you for your lovely review of our Hyaluronic Acid Serum! We're so glad to hear you're loving it. If you ever have any questions or need support, feel free to reach out at hello@duogenskin.co.uk.
The DuoGen Team

DuoGen からの回答

2025年6月10日

Hello Sonya, thank you so much for your kind review! We’re so happy to hear our products have made a noticeable difference and that your routine has become something you genuinely look forward to. If you ever have any questions or need support, we’re always here at hello@duogenskin.co.uk.
The DuoGen Team

DuoGen からの回答

2025年6月5日

Hello Allison, thank you so much for your fantastic review! We're thrilled to hear you’re noticing a real difference in your skin and that you’re happy with the fast delivery. We can’t wait for you to try the rest of our products — we’re sure you’ll love them too!

If you ever have any questions or need assistance, feel free to reach out at hello@duogenskin.co.uk.
The DuoGen Team

DuoGen からの回答

2025年6月5日

Hello Angela, thank you for your review and we’re really sorry for the delay. We completely understand your disappointment. The product you ordered was on pre-order and is currently out of stock, but we’ve already reached out via email to offer the option to modify or change your order if you prefer not to wait.

We’ve also sent a follow-up email to assist you further — please feel free to check your inbox or contact us directly at hello@duogenskin.co.uk if there’s anything else we can do to help.
The DuoGen Team

DuoGen からの回答

2025年6月5日

Hello Lindsey, thank you so much for your thoughtful and honest review. We’re delighted to hear that our products have helped you achieve such great results and that you've found our team helpful — that truly means a lot.

We’re really sorry to hear about your experience with the packaging. Your feedback is incredibly valuable, and we’re actively working on improving our bottles to make them more durable and travel-friendly. We're also mindful of pricing and always aim to deliver the best possible value for effective, high-quality skincare.

If there’s anything we can do to support you, please don’t hesitate to reach out at hello@duogenskin.co.uk.
The DuoGen Team

DuoGen からの回答

2025年5月27日

Hello Emma, thank you for sharing a lovely review of our Peptide Face & Neck Night Cream! We’re delighted to hear it’s helped improve your skin’s texture and appearance, especially on your neck. It's great to know you're enjoying the lightweight feel, too. If we can ever support you further, feel free to get in touch at hello@duogenskin.co.uk.
The DuoGen Team

DuoGen からの回答

2025年5月21日

Hello Mrs Collinge, thank you so much for your lovely review! We're thrilled to hear that you're enjoying the products and that your parcels are arriving promptly. If there’s ever anything you need, feel free to get in touch at hello@duogenskin.co.uk.
The DuoGen Team

DuoGen からの回答

2025年5月21日

Hello Elizabeth, thank you for your kind words about our Triple Vitamin C Serum! We're so pleased to hear it's become a staple in your skincare routine and that you're happy with how well it absorbs and performs. If you ever need any support or have questions, feel free to reach out to us at hello@duogenskin.co.uk.
The DuoGen Team

DuoGen からの回答

2025年3月27日

Hello Ms. Shevlin, thank you for your feedback. We’re sorry to hear that you didn’t see the results you were hoping for — we completely understand how disappointing that can be. We just wanted to clarify that we are actively supporting your request under our 90-day money-back guarantee. As outlined in our returns policy, we do require the return of the products in order to process a refund — this is standard practice across the industry. As soon as we receive confirmation of your return, we’ll proceed with the refund as promised.

If you have any further questions, we’re always here to help at hello@duogenskin.ca. Thank you again for giving our products a try.

The DuoGen Team

DuoGen からの回答

2025年3月13日

Hello Wendy, thank you for sharing your experience! We're delighted to hear that the Peptide Face & Neck Night Cream has left your skin feeling nourished and looking its best. It’s great to know you’re enjoying the texture of the cream, and we're so pleased you're happy with the results. If you have any questions or if there's anything else we can do to support your skincare journey, please feel free to reach out to us at hello@duogenskin.co.uk. We're always here to help!
The DuoGen Team

DuoGen からの回答

2025年3月6日

Hello CMG Team, thank you for sharing your experience working with us! It’s been a pleasure collaborating with your team, and we truly appreciate the partnership. Looking forward to more projects together in the future!
The DuoGen Team

DuoGen からの回答

2025年2月28日

Hello Redren, thank you for your feedback. We’re sorry to hear about the issue with your serum packaging. Could you kindly email us at hello@duogenskin.co.uk so we can assist you better? We’d love to help resolve this for you.
The DuoGen Team

DuoGen からの回答

2025年2月4日

Hello Caroline,

Thank you for sharing your feedback on the Retinol Serum. We’re sorry to hear that you haven’t seen visible results yet. The timeframe for seeing improvements can vary based on individual factors such as your skin’s condition, routine, and specific needs. Generally, it can take several weeks of consistent use to notice visible changes, especially with products like retinol.

We want you to feel confident in your purchase, which is why we offer a 90-day money-back guarantee. If you find that the product isn’t meeting your expectations, you can return it for a refund. Please feel free to reach out to us at hello@duogenskin.co.uk, and we’d be happy to assist you further.

The DuoGen Team

DuoGen からの回答

2024年12月2日

Hello Kelly, thank you for your feedback. We’re sorry to hear you haven’t received your order yet. Upon checking, it appears that Royal Mail has attempted delivery, but there didn’t seem to be anyone available to receive it.

We’ve reached out to you via email with more details on the status of your delivery and the next steps to ensure you receive your order as quickly as possible. If you have any further questions, please don’t hesitate to contact us at hello@duogenskin.co.uk.

Thank you for your patience, and we look forward to resolving this for you soon.
The DuoGen Team

DuoGen からの回答

2024年11月14日

Hello Lauren, thank you for sharing your experience and for your patience as we worked to resolve your order issue. We understand how concerning it can be, especially over the weekend.

As a small team, we strive to respond to all inquiries within 24 hours on business days, but our customer service team does not operate on weekends. Please be assured that the refund process typically takes 3-5 business days to complete, and the funds will be credited back to your original payment method.

We’re grateful for your understanding and appreciate your kind words about our customer service. If you have any further questions or concerns, please don’t hesitate to reach out to us at hello@duogenskin.ca. We’re here to help, and we look forward to supporting you in the future!
The DuoGen Team