DuoGen  レビュー 109

DuoGen からの回答

2024年10月14日

Hello Mrs Karen,
Thank you for sharing your experience with our Triple Vitamin C Serum. We're glad to hear that the serum is delivering the results you're looking for! We understand your feedback about the scent—this is the natural smell of Vitamin C, which can be somewhat savoury due to the presence of Ferulic Acid, an ingredient that helps stabilise Vitamin C.

While some brands mask this with citrus-style fragrances, we've chosen to keep our formula fragrance-free to avoid potential irritation. If you find the scent a bit strong, you could try mixing the serum with our Hyaluronic Acid Serum or an unscented moisturiser.

If you have any other questions or need further assistance, feel free to reach out to us at hello@habitualskin.co.uk.
Habitual Skin Team

DuoGen からの回答

2024年10月11日

Hello Mrs Pollock,
Thank you for sharing your initial thoughts on our Hyaluronic Acid Serum. We're glad to hear that you're enjoying the feel of it on your skin! It's great to know that a little goes a long way for you. The visible changes can vary depending on your skin type and condition. Sometimes, it may take a little longer to see significant improvements, so we appreciate your patience.

Please keep us updated on your progress, and if you have any questions or need tips on how to optimise your skincare routine, feel free to contact us at hello@habitualskin.co.uk.
Habitual Skin Team

DuoGen からの回答

2024年9月13日

Hello Claire,
Thank you for your thoughtful review and for choosing our Triple Vitamin C Serum. We're pleased to hear you're enjoying its creamy texture, quick absorption, and the benefits it brings to your skincare routine. We appreciate your honest feedback regarding your ordering experience and apologise for any disappointment caused. Due to the quick initiation of our shipping process, orders cannot be cancelled, changed, or modified after placement, as detailed in our refund policy and order confirmation email. While we strive to accommodate adjustment requests, unfortunately, we cannot guarantee these changes can be made.

Should you wish to discuss this further or need any more information, please reach out to us at hello@habitualskin.co.uk. We're here to help.
Habitual Skin Team

DuoGen からの回答

2024年7月15日

Hello Angie,
Thank you for sharing your thoughts. We understand your concerns about product guarantees. At Habitual Skin, we offer a 90-day money-back guarantee because we know that every person's skin is unique, and a product may not work the same way for everyone. This policy is in place to ensure that our customers can try our products risk-free and feel completely satisfied with their purchase.

If you have any questions or need further information, please don't hesitate to reach out to us at hello@habitualskin.co.uk. We're here to help and ensure you feel confident in your skincare choices.
Habitual Skin Team

DuoGen からの回答

2024年7月5日

Hello Andree,
Thank you for your positive feedback! We're thrilled to hear that you're pleased with the prompt delivery and quality of our Hyaluronic Acid Serum. If you have any questions or need assistance with your skincare routine, please don't hesitate to reach out to us at hello@habitualskin.co.uk. We're here to help!
Habitual Skin Team

DuoGen からの回答

2024年6月12日

Hello Patricia,
Thank you so much for sharing your wonderful experience with our Peptide Eye Cream. We're delighted to hear that you've seen such incredible results in just one week! Your feedback means a lot to us. We are thrilled that you are considering trying more of our products and hope they will be just as effective for you.

If you have any questions or need further assistance, please feel free to contact us at hello@habitualskin.co.uk. We're here to help!
Habitual Skin Team

DuoGen からの回答

2024年5月31日 に更新

Hello Tracey,
Thank you for taking the time to provide your feedback. We're sorry to hear that our Retinol Serum and Peptide Face & Neck Night Cream did not meet your expectations. If you find that the products dried out your skin, it might be an indication that the active ingredients, like retinol and peptides, are a bit too strong for you, and you need to reduce the amount you are using. These ingredients can have that effect as your skin starts to purge and regenerate its cells. This is a sign that the products are working, but your skin may need time to build tolerance. We recommend gradually increasing the usage as your skin adjusts.

Please remember that we offer a 90-day money-back guarantee. If you are not satisfied with your purchase, please contact us at hello@habitualskin.co.uk so we can assist you with the return process.
Habitual Skin Team

DuoGen からの回答

2024年5月3日

Hello Natalie,
Thank you for sharing your positive experience! It's wonderful to hear that you've noticed a difference in your fine lines after just a week of use. We're thrilled that our products are meeting your expectations and providing visible results so quickly.

If you have any questions or would like to share more about your journey with our products, please don't hesitate to reach out to us at hello@habitualskin.co.uk. We love hearing from our customers and are here to support your skincare journey.
Habitual Skin Team

DuoGen からの回答

2024年5月3日

Hello Deborah,
Thank you so much for your feedback and your kind words about our customer service. We're thrilled to hear that our Hyaluronic Acid Serum stands out as the best you've tried and that you've had a positive interaction with our team. We appreciate your recommendation and are delighted that you're considering buying in batches to ensure you always have it on hand.

If there's anything more we can do for you or if you'd like further information on any of our products, please don't hesitate to reach out at hello@habitualskin.co.uk. We're here to help!
Habitual Skin Team

DuoGen からの回答

2024年5月3日

Hello Iris,
Thank you for sharing your experience, and we're truly sorry to hear about your reaction. It's crucial to perform a patch test before the full application of any new skincare product. Additionally, when using products containing Vitamin C, applying a broad-spectrum sunscreen is essential to protect your skin from increased sensitivity to sun exposure.

Please remember, we offer a 90-day money-back guarantee on all our products. You may reach out to us at hello@habitualskin.co.uk, and we will assist you with the process to ensure your satisfaction.
Habitual Skin Team

DuoGen からの回答

2024年4月24日

Hello Josie,

Thank you for sharing your concerns. We sincerely apologise for the distress and frustration this situation has caused. We are genuinely concerned about your experience and regret to hear that our previous responses have not reached you.

For your reference, here are the details of our responses to each of your emails:
- First Email Sent on 23rd March: We responded on the next business day, 25th March.
- Second Email Sent on 30th March: We responded on the next business day, 1st April.
- Third Email Sent on 9th April: We responded the following day, 10th April.

We have just responded to your latest email with the details. If it's not visible in your inbox, please check your spam or junk folders. Additionally, we are available for direct messages if you prefer a more immediate form of communication.

Please rest assured, we are here to resolve any issues and ensure your satisfaction. We appreciate your patience and stand by our 90-day money-back guarantee, and are ready to assist you with this process.

Habitual Skin Team

DuoGen からの回答

2024年3月4日

Hello Helen,

Thank you for sharing your experience and for choosing to order from us again. We're delighted to hear that the delivery of your order was prompt and that you are very satisfied with the results of our products. Knowing that your skin feels softer and firmer is exactly the kind of feedback we strive for. If you have any further thoughts to share or have any questions, please don't hesitate to reach out to us at hello@habitualskin.co.uk. We're here to support you.

Habitual Skin Team

DuoGen からの回答

2024年2月9日

Hello Danielle,

We're delighted to hear that you're enjoying our products! We take great pride in the quality of our products, and hearing that they're 'doing the trick' for you is exactly the kind of feedback we strive for. If you have any further thoughts to share, or if there's anything else we can do to enhance your experience, please don't hesitate to contact us at hello@habitualskin.co.uk. We're here to support you.

Habitual Skin Team

DuoGen からの回答

2024年2月9日

Hello Nina,

Thank you for your feedback, and we are truly sorry to hear about the issue with your order. We understand your disappointment regarding the non-receipt of your item.

Based on your recent communication, it appears that the postcode for your shipping address was incorrect. Please note that providing accurate shipping details during the order process is crucial, as highlighted in our shipping policy. We use the information provided at checkout for shipping, and unfortunately, we are not responsible for orders sent to incorrect addresses.

We deeply regret any inconvenience this situation may have caused you and appreciate your understanding. For any further questions or concerns, please don't hesitate to contact us at hello@habitualskin.co.uk.

Habitual Skin Team

DuoGen からの回答

2024年2月5日

Hello Amie,

Thank you for your continued support and for sharing your wonderful experience. We are delighted to hear that our products have significantly improved your skin. It's truly rewarding for us to know that you've seen such a positive transformation over the past year.

We're also glad to hear about your recent experience with our Peptide Eye Cream. It's great that you're already noticing a difference. Your patience and trust in our products are greatly appreciated.

If you have any further insights, questions, or need assistance, please don't hesitate to contact us at hello@habitualskin.co.uk. We're here to support you and look forward to continuing to serve your skincare needs.

Habitual Skin Team

DuoGen からの回答

2024年1月30日

Hello Jacqui,

Thank you for taking the time to share your experience with our Retinol Serum and Peptide Face & Neck Night Cream. We are sorry to hear that you're disappointed and haven't seen the results you were hoping for. When using retinol, it's important to ease into it, as overuse can initially make the skin drier.

We understand that skincare results can vary greatly from person to person, and not every product suits everyone. We're glad that you have found products that work for your skin, and we want to make sure you feel supported in your skincare choices. As part of our commitment to customer satisfaction, we offer a 90-day money-back guarantee.

We have noticed that you've already reached out to us via email regarding this and we have replied to your message. Please feel free to continue corresponding with us at hello@habitualskin.co.uk for any additional help or questions you might have. We're here to assist you.

The Habitual Skin Team

DuoGen からの回答

2024年1月22日

Hello MD,

We are deeply sorry to hear about your experience with our product and the concerns you've raised regarding its effects on your skin. We understand that individual skin responses can vary, and it's unfortunate that our product did not meet your expectations and needs.

We would like to remind you of our 90-day money-back guarantee. If you are not satisfied with the product, you can return it for a full refund. Please contact us at hello@habitualskin.co.uk to discuss your experience further. We're here to support you and are committed to resolving this issue to your satisfaction.

Habitual Skin Team

DuoGen からの回答

2024年1月15日

Hello Theresa,

Thank you for your valuable feedback and for recommending our products. We're pleased to hear that you've had a great experience with the variety you've used. Regarding your concern about the opaque bottles, they are designed this way to protect the active ingredients in our products from sunlight, ensuring they remain effective for longer.

For the issue with the pump dispensing too much product, we recommend gently and slightly pressing the pump to control the amount that comes out. This should help in dispensing just the right quantity you need.

We appreciate your suggestion for a clear panel on the bottles for better visibility of the product level. Your insights are crucial for us in improving our packaging and overall customer experience.

If you'd like to discuss these points further or have any other queries, please feel free to contact us at hello@habitualskin.co.uk.

Habitual Skin Team

DuoGen からの回答

2024年1月8日

Hello Dennis,

Thank you for your kind words. We're delighted to know that your experience with us was smooth, hassle-free, and prompt. Ensuring a seamless and efficient experience for our customers is a priority for us. If you ever wish to share more feedback or need any assistance, please feel free to contact us at hello@habitualskin.co.uk.

Habitual Skin Team

DuoGen からの回答

2024年1月8日

Hello Trishia,

Thank you for taking the time to share your positive experience with our products. We are delighted to hear that they have been effective and gentle on your skin, clearing your face in just two weeks. This is exactly the kind of result we strive for. If you have any further insights or need assistance as you continue to use our products, please don't hesitate to reach out at hello@habitualskin.co.uk.

Habitual Skin Team