eBusiness Guru Limited レビュー 

eBusiness Guru Limited からの回答

2017年10月5日

Thank you for the feedback, Harry

We are always gratified to get feedback like this from our customers - It shows that all the hard work is worth it.

We look forward to continuing to work with you in the future.

The eBusiness Guru Team

eBusiness Guru Limited からの回答

2017年10月5日

Thanks Kunal,

It's always good to hear from a valued customer that we are making a great impression. We strive to help all of the businesses we work with, and it's great to know how much we are valued.

The eBusiness Guru Team

eBusiness Guru Limited からの回答

2017年10月5日

Thanks for your feedback. We work hard to help sellers get the best from their business using our tools, and those of our partners. We look forward to working with and helping you more in the future!

The eBusiness Guru Team

eBusiness Guru Limited からの回答

2017年10月5日

Thank you for the review Gary!

We value all of our partners, both for the valuable services they provide the sellers we work with, and the fact they recommend those they work with to us. That level of trust is a valuable thing in the modern world. We look forwards to continuing to work with you and CJ moving forwards.

The eBusiness Guru Team

eBusiness Guru Limited からの回答

2017年10月5日

Thanks for the review, and for the recommendations, Charlie!

We work hard to improvise and offer a wide range of services to help online sellers. We also value the recommendations and assistance from our partners like yourself.

We look forward to continuing to work together in the future!

The eBusiness Guru Team

eBusiness Guru Limited からの回答

2017年9月20日

Thank you, Tanwir.

There's nothing we like better than slaying dragons, quieting alarms and making life simpler for sellers like yourself, so you can focus on expanding and improving.

The eBusiness Guru Team

eBusiness Guru Limited からの回答

2017年9月20日

Jonathan,

There's nothing we, as a team, like more than helping sellers to solve issues, whether that's with practical or computing queries. Our long experience at working with Linnworks gives a deep well of knowledge to draw on and provide the best solution we can to your needs.

The eBusiness Guru Team

eBusiness Guru Limited からの回答

2017年9月20日

Good morning, Scott

I'm sorry that you are dissatisfied with your experience of our Xero Connector for Linnworks. After reviewing your conversations with our team, I would like to address your complaint.

From my review of your conversation with our support team, I feel you are not representing or describing the tool correctly.We clearly say in the documentation and description of our Xero Connector that this version only synchronises the sales transactions, nothing else. We have no control over your interpretations or assumptions.

In fact, following your initial query, we not only assisted you by providing an additional feature to filter out Open Orders that hadn't been present, as it was something that would help you and others, we also recredited you for the synch so it could be performed again after you removed the sales invoices from Xero. That feedback was appreciated, and we responded promptly.

As regards the complaint that we synchronised a large number of entries into Xero without your permission, causing problems, the team did have your permission initially. It was only after you requested confirmation that our tool synchronised refunds as well as sales that you withdrew permission for the sync after the completion. At no point have we ever provided any information implying that refunds are synchronised by the app currently. I would also point out that the team did a test synchronisation with a small sample at your request, which was approved before they proceeded. Where we feel we are at fault we are happy to assist further. I do not believe this was the case here.

All developments and major functionality changes to the adaptor are approved by Xero and by Linnworks team, and so there can be delays in approval even when development occurs. We can only confirm, therefore that items are planned, which we did in this case, and announce them when released and approved. I feel it is unfair to review us so badly for the software's abilities, or inabilities, based on an assumption by yourself. We strive to clearly communicate what our software does, and initial releases are often in possession of simpler function sets to prove compatibility, etc.

I would close by saying that we would be happy for you to try the integration again at a later point, once we have updated the functionality, to see if it meets your needs. At present this isn't the case, but we have not claimed otherwise, as we strive to be open and honest. There are a large number of features we could support in the Xero Integration, and we intend to slowly add them, with appropriate testing. It may be that in only a few months we will have a solution that meets your requirements. In the meantime, a number of others have used this tool successfully and happily. I'm sorry you aren't one of them.

The eBusiness Guru Team

eBusiness Guru Limited からの回答

2017年9月20日

Thank you for your review, Barry.

We value our customers, and strive to give you the best assistance we can by placing ourselves in the position, as you say, of treating your business as our own. It's always a pleasure to work with and assist your team, and to witness the growth we have helped to make possible. We look forward to many more years of working together.

The eBusiness Guru Team

eBusiness Guru Limited からの回答

2017年9月20日

Thank you for the review, Jack.

We're always happy to hear that we are helping sellers to improve their business and results. As with any solution that connects two complex systems, there are occasional wrinkles, but we work hard with Linn, Groupon and customers like yourself to make sure they are resolved quickly, and cause as little disruption, if any, as possible. It's good to know that our efforts are appreciated!

The eBusiness Guru Team

eBusiness Guru Limited からの回答

2017年9月20日

George,

Working with an enthusiastic, professional and thoroughly engaged seller like yourself always makes our job, if not easier, then less stressful. Developing bespoke applications to help your business to reach its potential helps to remind the team why we all started in this industry, to solve unusual and unconventional problems.

We look forward to working with you more as the year moves on.

The eBusiness Guru Team

eBusiness Guru Limited からの回答

2017年9月20日

Thank you, Nitin

We are always happy to help teams grow, learn and improve, and it always makes us smile to see how our customers grow and improve - So much is possible when you get the right help and assistance from the start.

We look forward to continuing to work with you.

The eBusiness Guru Team

eBusiness Guru Limited からの回答

2017年9月20日

It's always a pleasure to work with enthusiastic sellers that know their field and their products. To help sellers like you to grow and improve makes it a lot easier, and helps to grow and improve alongside you.

The eBusiness Guru Team

eBusiness Guru Limited からの回答

2017年9月20日

Hi Mark,

Thank you for your feedback. Our Apps are all born of customer needs - So to hear back from customers like you is an opportunity for us to make them even better. Glad to have helped you.

The eBusiness Guru Team

eBusiness Guru Limited からの回答

2017年9月20日

Kevin,

It's always good to hear from people that have used our Linnworks Apps to help their business grow and improve. Our support teams work hard to ensure our customers get the most from all the hard work our apps represent.

The eBusiness Guru Team

eBusiness Guru Limited からの回答

2017年9月20日

Thank you for the positive and upbeat review .It's good to know that we've been able to meet your needs and help you for 4 years and more. We look forward to continuing to work with you.

The eBusiness Guru Team

eBusiness Guru Limited からの回答

2017年9月20日

Thank you for the review Muhammad. It always makes us happy to know that our customers recommend us to others.

The eBusiness Guru Team

eBusiness Guru Limited からの回答

2017年9月20日

Abhishek,

Thank you for reviewing us. It's good to know we have managed to make you so happy with the services we have provided - We are, as a company, driven to help people do more, and do better.

The eBusiness Guru Team

eBusiness Guru Limited からの回答

2017年9月20日

Thank you Ibby,

We value all of our customers, but especially the older clients that have stuck with us through so much growth and change on both our parts. We wish you a productive and successful year!

The eBusiness Guru Team