ECH レビュー 

Elendig service fra start til slut. Har bestilt en Polo, og får en C3, vel den værste bil, der findes. Alt raslede og skramlede. Da vi har taget fotos af bilen og kører, opdager vi, at lampen for dæktryk lyser. Vi kører straks tilbage, hvor vi får at vide, at det skal vi ikke tænke på, da den bare ikke er nulstillet. Vi kører i bilen i 12 dage og da vi afleverer den, kommer der en kæmpe diskussion omkring denne lampe, hvor det var tydeligt, at de gerne ville have et nyt dæk på min regning. De var iskolde over, at vi havde henvendt os straks ved modtagelse af bilen. De vil bare vide, om vi havde et billede af lampen med lys i. Så blev der under vinduesviskeren i bunden fundet noget, der med god vilje kunne kaldes et meget lille stenslag. SÅ lille, at det ikke engang normalt ville blive rep med fyld. Jeg er 1000% sikker på, at dette har været der i lang tid. SÅ kan man få penge for den samme skade flere gange. Smart, for ingen ser det lille ubetydelige mærke. Det ender så med, at de kræver 2700 for en helt ny forrude. Jeg kan personligt være ligeglad, da jeg er fuldt forsikret, men jeg bliver harm, når der benyttes sådanne metoder. Jeg har lejet biler i Italien i 28 år, og aldrig oplevet noget som det her, Aldrig mere dette firma.

Perfetto… everything was great. Servis and staff

Great service.

Friendly staff easy experience. Recommend .

IT - Attenzione a DoYouItaly ed ECH Rent a Car.

Abbiamo pagato il noleggio online in anticipo. Solo al banco di ritiro ci è stato comunicato che, in assenza di una carta di credito fisica, avremmo dovuto pagare circa 300 € aggiuntivi per una copertura assicurativa.

A nostro avviso, tale importo non era indicato in modo chiaro e trasparente prima della prenotazione. Abbiamo chiesto immediatamente l'annullamento del noleggio prima del ritiro del veicolo, ma ci è stato negato.

Dopo numerose e-mail, sia DoYouItaly che ECH hanno inviato solo risposte standard senza mai rispondere alla nostra domanda principale: dove erano indicati chiaramente questi costi aggiuntivi prima del pagamento?

La nostra esperienza è stata caratterizzata da scarsa trasparenza e da un'assistenza clienti poco disponibile.

Consiglio a tutti di leggere attentamente le condizioni di noleggio e di verificare con precisione tutti gli eventuali costi aggiuntivi prima di prenotare.

EN - Be careful when booking through DoYouItaly and ECH Rent a Car.

Our rental car was fully paid in advance. Only at the rental desk were we informed that, without a physical credit card, we would have to pay approximately €300 in additional insurance costs.

In our opinion, these costs were not clearly or transparently disclosed before the booking was completed. We immediately requested cancellation before collecting the vehicle, but this was refused.

Despite several emails, both DoYouItaly and ECH only provided standard replies and never answered our main question: where exactly were these additional costs clearly disclosed before payment?

Our experience was disappointing due to the lack of transparency and the poor handling of our complaint.

Please read all rental conditions carefully and make sure you fully understand any additional charges before booking.

DE - Vorsicht bei DoYouItaly und ECH Rent a Car!

Unser Mietwagen war vollständig bezahlt. Erst bei der Abholung am Flughafen wurde uns mitgeteilt, dass wir ohne physische Kreditkarte zusätzlich rund 300 € für eine Versicherung bezahlen müssten.

Der Betrag war vor der Buchung aus unserer Sicht weder transparent ausgewiesen noch nachvollziehbar berechenbar. Eine sofortige Stornierung direkt vor der Fahrzeugübernahme wurde trotz unserer Bitte abgelehnt.

Mehrere E-Mails an DoYouItaly und ECH führten leider nur zu Standardantworten. Auf unsere eigentliche Frage, wo diese zusätzlichen Kosten vor der Buchung klar angegeben waren, ist niemand eingegangen.

Unsere Erfahrung: Sehr wenig Transparenz und keinerlei Entgegenkommen im Kundenservice.

Ich empfehle jedem, die Bedingungen und insbesondere mögliche Zusatzkosten vor einer Buchung sehr genau zu prüfen.

Gabriel was very helpful. The car was a new Symbioz in good condition. They didnt try to rip me off when I returned it. They offered a free shuttle to the airport. Would highly recommend- and they gave me a free water bottle.

Wir waren in Pisa unterwegs. Alles gut

Economico ed affidabile. Personale gentile e disponibile.

All went well. People are Kind and very helpful.

Top Service nette Mitarbeiter schneller service

Excellent experience! Drove for one week in the Dolomites. Great car and great service. Definitely recommend

Straightforward to rent and return car. Some confusion when being collected at the airport but the staff were responsive on the phone.

If you have a 2 hour's fly delay the company cancel the existing booking, you loose yourpayment and pay x3 for the last minute car rental .

Hired car at Pisa airport. Great service and friendly staff. Seamless!

Very good service at Pisa airport . Short walk to car but quick check in and out ,nice new cars

Puntualita nella consegna e nel ritiro, macchina efficiente, nuova e con pochissimi chilometri. Tutto ok