EconoMed レビュー 23

EconoMed からの回答

2026年6月5日

Thank you for taking the time to leave this lovely review, Rick! We're delighted that we could assist with your urgent order and get everything sorted out swiftly for you. It was an absolute pleasure helping you!

EconoMed からの回答

2026年6月7日

Hi Jamie, thank you for the feedback. We are really glad that Amelia could help with this.

Thank you for your patience while we got your items delivered to you, and thank you for choosing EconoMed. If you ever need anything else, please just drop our team an email at info@economed.co.uk.

EconoMed からの回答

2026年6月7日

Hi Lottie, thank you so much for the review! We are glad to hear everything arrived safely and as expected. We really appreciate your feedback and your business!

EconoMed からの回答

2026年6月9日

Hi Martha,

We really appreciate your feedback! Providing great communication and competitive value is exactly what we strive for, so it’s fantastic to hear we hit the mark for you.

Thank you for your support, and please let us know whenever we can help you again.

Kind regards,
The EconoMed Team

EconoMed からの回答

2026年6月7日

Hi Akhil,

Please accept our sincere apologies for the frustrating experience and the breakdown in communication you encountered with your order. Sending the incorrect item and failing to provide timely updates does not reflect our standards, and we completely understand your disappointment.

We want to assure you that your feedback has driven direct operational changes within our company. We have since restructured our team and appointed a new Head of Customer Services, Amelia, who now personally oversees our administrative desk to ensure all fulfillment inquiries, tracking updates, and exchanges are handled rapidly and transparently.
Kind regards, The EconoMed Team

EconoMed からの回答

2026年3月17日

Hello Kit,

I am incredibly sorry that you’ve been left in the dark for two months. Reading your feedback, I completely understand why you’d be frustrated—and concerned. Please rest assured that we are a genuine business, but in this instance, we have clearly failed to provide the level of service you deserve.

Automated replies are meant to provide quick updates, but I realize that receiving the same generic message twice feels dismissive when you are waiting on an order. That is not the experience we want for you.

I have personally taken over your case. I am currently investigating the exact status of your shipment with our logistics partner to see why it had stalled beyond the usual customs delays.

Thank you for your patience, even though it has been tested. We are committed to making this right.

Best regards,

Fred Hopkinson
CEO

EconoMed からの回答

2026年2月17日

Dear Adnan,

Thank you for bringing this to our attention. Please accept our sincerest apologies for the frustration this has caused; we understand how vital clear communication is, and we are genuinely sorry for the lapse.

The number you mentioned is indeed our official company line. We are currently investigating why it appears to have been changed or disconnected, as this was certainly not intentional. To help us get to the bottom of this and resolve it for you immediately, could you please let us know how long you have had this specific number for us? This will help us determine if there has been a technical migration error or a mistake in our records.

We are committed to fixing this right away. In the meantime, please feel free to reach us via 07723523264 and info@economed.co.uk so we can assist you with your original inquiry.

We value your patience while we straighten this out.

Best regards,

EconoMed からの回答

2026年2月5日

Dear Customer,

Thank you for bringing this to our attention. Please accept our unreserved apologies for the significant delay in your order and the subsequent lack of communication. We understand your frustration; four months is an unacceptable timeframe, and we recognize the impact this has on your business operations.

We want to clarify that we take your concerns regarding our legitimacy very seriously. While we utilize an email-based support system to keep our overheads low and pass those savings on to our customers, it is clear that in this instance, we have failed to meet the standard of service you deserve.

To resolve this immediately, we have taken the following steps:

Priority Escalation: I have personally flagged your case with our logistics and senior management teams.

Direct Investigation: We are currently investigating the status of your October shipment to determine if there was a fulfillment error or a courier loss.

Immediate Contact: A senior member of our team will contact you via your registered email address within the next 24 hours with a definitive update, a tracking number, or a full refund option.

We value the potential partnership you mentioned and truly regret that this has been your first experience with us. We are committed to making this right.

Sincerely,

The Economed Team

EconoMed からの回答

2026年2月6日 に更新

Thank you for bringing this to our attention. Please accept our unreserved apologies for the significant delay in your order and the subsequent lack of communication. We understand your frustration; four months is an unacceptable timeframe, and we recognise the impact this has on your business operations.

We want to clarify that we take your concerns regarding our legitimacy very seriously. While we utilise an email-based support system to keep our overheads low and pass those savings on to our customers, it is clear that in this instance, we have failed to meet the standard of service you deserve.

To resolve this immediately, we have taken the following steps:

Priority Escalation: I have personally flagged your case with our logistics and senior management teams.

Direct Investigation: We are currently investigating the status of your November shipment to determine if there was a fulfilment error or a courier loss.

Immediate Contact: A senior member of our team will contact you via your registered email address within the next 24 hours with a definitive update, a tracking number, or a full refund option.

We value the potential partnership you mentioned and truly regret that this has been your first experience with us. We are committed to making this right.

Please send an email to me directly at fred@economed.co.uk with your order number and i will do my best to resolve the issue.

Sincerely,

The Economed Team

EconoMed からの回答

2026年6月7日

Hi Emma,

Thank you for your feedback. We take all order inquiries incredibly seriously and want to clarify the status of your transaction.

Our records show that your order was canceled and a full refund of £122.04 was processed back to your original Visa card (ending in 5036) on 7 February. An automated refund confirmation email was sent to your registered email address at that time.

We are very sorry for the frustration and communication delay you experienced surrounding your order.

Kind regards,
The EconoMed Team

EconoMed からの回答

2026年1月13日

Hi,

We are deeply concerned by your comments and sincerely apologise for the lack of updates regarding your order. We understand that a delay followed by a lack of communication creates a very poor experience, but we want to reassure you and other customers that we are a legitimate UK business and not a "scam."

Regarding the PayPal claim: When a dispute is opened, our system automatically provides the current status of the order to the portal. This is not an attempt to "fend off" a legitimate concern, but a requirement of the PayPal process. We fully respect your decision to escalate this, and we are cooperating with PayPal to ensure your funds are protected.

We have experienced a severe courier backlog, which has impacted our fulfilment times.

We would value the opportunity to speak with you directly to resolve this. Please contact us at info@economed.co.uk so we can put this right immediately.

Kind regards,

The Management Team at Economed

EconoMed からの回答

2026年1月7日

Dear Nicola,

Thank you for bringing this to our attention. Please accept our sincerest apologies for the lack of communication and the delay in receiving your order. We understand your frustration and can assure you that we are a legitimate business currently experiencing unexpected seasonal delays.

We have located your order from December 3rd and it is currently in transit.

Regarding our address, we operate as a registered UK business and, like many modern companies, utilise a registered office address for administrative purposes. We would like to speak with you directly to resolve this; please look out for an email from our management team today,

Best regards,

The Management Team at EconoMed

EconoMed からの回答

2026年1月5日

I am so sorry that we’ve let you down. We know that when you pay for express shipping, you are counting on us to deliver on time, and it’s clear we failed to do that and failed to keep you informed.

I have alerted our warehouse and support teams to look into your order from December 15th immediately. Please send a quick note to info@economed.co.uk so I can personally ensure this is resolved for you today, whether that is a priority replacement or a full refund.

Sincerely, Fred Hopkinson
Founder

EconoMed からの回答

2025年12月16日

Dear Ann-Louise,

We are truly sorry to read your review and deeply regret that we failed to deliver your order on time. We understand your frustration and disappointment, and we sincerely apologise for the inconvenience this has caused you.

Please be assured that we have already cancelled your order and processed a full refund for the purchase price.

You should see the refund deposited in your account within 3-5 business days.

We are currently reviewing our delivery and processing procedures to ensure that this type of delay does not happen again. Thank you for your patience, and we hope you will give us another opportunity to provide you with the excellent service you deserve in the future.

If you have any questions regarding the refund process or anything else, please do not hesitate to contact our customer service team directly.

Sincerely,
Fred
Customer Service Manager
EconoMed