Robert, the Engineer kept us informed of his arrival on the day so we were not waiting around. Very professional, carried out the meter exchange and survey efficiently, keeping us informed on progress... ãã£ãšèŠã
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We received a letter from them last September saying there was a fault with our solar panels & to ring for an appointment for their engineer to visit. I phoned straight away. No answer & their voice... ãã£ãšèŠã
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engineer arrived a day late . found a further problem , system switched off . 2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long... ãã£ãšèŠã
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I was on the list for an engineer to call any afternoon i said my phone rang and was told the fitter would be calling later today one hour later a smartly dressed young man knocked my door and within... ãã£ãšèŠã
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Ecovision ã«ã€ããŠ
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Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UKâs transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
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Ecovision ããã®åç
Thank you for your positive feedback.
We are delighted to hear the engineer arrived on time, kept you informed throughout the visit, and completed the work smoothly. Providing a clear and efficient service is exactly what we aim for.
We appreciate you taking the time to share your experience.
Our experiences ovidiom for the work done byâŠ
Our experience for the work done by your engineer was really good.
Our experience of your customer care team and telephone system was awful.
2026幎2æ20æ¥
Ecovision ããã®åç
Thank you for taking the time to share your feedback.
We are really pleased to hear that your experience with our engineer was a positive one and that the work carried out met your expectations. We will be sure to pass your kind comments on to them.
We are, however, sorry to hear that your experience with our customer care team and telephone system did not meet the same standard. This is not the level of service we aim to provide, and your feedback is important in helping us identify where improvements are needed.
If you would be happy to share further details of what went wrong, please feel free to contact us at customers@ecovision.co.uk
so we can look into this and continue improving our service.
Thank you again for your feedback.
To be able to talk on the phone to aâŠ
To be able to talk on the phone to a person who can talk loud and clear English is a bonus, so thank you for that.
Very helpful and informative in finding the right appointment for me and for ID so I know the name of the engineer.
2025幎11æ25æ¥
Ecovision ããã®åç
Hello Carole, thank you for your feedback. Weâre delighted to hear that you found the call clear, helpful and informative, and that the team supported you in arranging the right appointment and providing the engineerâs details.
Weâll be sure to share your kind comments with the team. If you need any further assistance, please donât hesitate to get in touch.
Solar panel roof leak
Spoke to Stephanie about my concerns on roof which is leaking. Stephanie was very polite, helpful and knowledgeable and sorted out the issue we had. Would Highly recommend Ecovision many thanks
2026幎2æ24æ¥
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Ecovision ããã®åç
Hi Sarah, thank you for your kind feedback. Weâre pleased to hear that Stephanie was polite, helpful and knowledgeable in supporting you with your roof concerns.
Weâll be sure to pass on your lovely comments to her. We really appreciate your recommendation and are glad we could help resolve the issue.
If you need any further assistance, please donât hesitate to get in touch.
Engineer was very helpful on his visitâŠ
Engineer was very helpful on his visit to carryout the 4g meter exchange.
2026幎2æ5æ¥
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Ecovision ããã®åç
Hello Mr Francks, Thank you for your feedback. Weâre pleased to hear that our engineer was very helpful during the 4G meter exchange visit.
Weâll be sure to share your kind comments with the team. If you need any further assistance, please donât hesitate to contact us.
Good communication
Good communication from scheduling the appointment to the engineer arriving and completing the work. The engineer was efficient causing limited down time whilst completing the work.
Ecovision have always kept on top of any regulation changes that have required modifications/upgrades to the installation and have organised these upgrades as soon as they were able to.
2025幎11æ25æ¥
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Ecovision ããã®åç
Hi Mr Thomson, thank you for your detailed feedback. Weâre really pleased to hear that you experienced good communication throughout the process and that our engineer completed the work efficiently with minimal disruption.
Itâs also great to know youâve felt supported with regulatory updates and system upgrades, maintaining compliance and performance for our customers is a key priority for us.
We appreciate your continued trust in Ecovision. If we can assist you further at any time, please donât hesitate to get in touch.
Kept informed on timings.
Kept informed on timings.
Everything went to plan and Gareth was lovely.
2026幎2æ4æ¥
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Ecovision ããã®åç
Thank you for your kind feedback Lacey. Weâre delighted to hear you were kept well informed and that everything went to plan.
Weâll be sure to pass your lovely comments on to Gareth, heâll be really pleased to hear them.
If we can help you with anything further in the future, please donât hesitate to get in touch.
Very good service and the engineer wasâŠ
Very good service and the engineer was very helpful the only thing was they cancelled 3 appointments before they came this time
2025幎10æ28æ¥
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Ecovision ããã®åç
Hello Christopher. Thank you for your feedback. Weâre really pleased to hear that you received very good service and found our engineer helpful, weâll be sure to pass your kind comments on to the team.
Weâre sorry for the earlier appointment cancellations and understand how frustrating that can be. This isnât the level of service we aim to provide, and we appreciate your patience while we worked to get the visit completed.
If there is anything further we can assist you with, please donât hesitate to contact us.
Ecovision ããã®åç
Hello Linda, thank you for your positive feedback. We're pleased to hear that our engineer demonstrated politeness, promptness and professionalism during the visit. Weâll be sure to share your kind comments with the team.
If you ever need any further support, please donât hesitate to contact us.
Arrived on time
Arrived on time. Explained what he was doing. Showed us what he had done when finished. Polite.
2025幎12æ31æ¥
Ecovision ããã®åç
Hi Costandina, thank you for your feedback. Weâre pleased to hear the engineer arrived on time, kept you informed throughout the visit, and took the time to explain the work completed. Itâs great to know you found the service polite and professional.
If you need any further support in the future, please donât hesitate to get in touch.
Cancelled engineer appointments.
It was a few weeks ago that I had an arranged appointment with an engineer to update the system. Delays and cancellation happened 3 times. The engineer was polite and worked well. Explaining what had been done. Few days later panels had stopped producing electricity. Demand from ecovision to get this rectified ASAP. Sent an appointment time 6 weeks ahead. I wasnât very happy with this as I would not benefit from generated electricity from the panels due to no fault of my own.. I emailed to explain what had happened. I received a reply saying engineer would be with me in 2 weeks. Same engineer as before. Again he was polite and knowledgeable and fixed the problem within minutes. No further reoccurrence. Took so long to get the work completed.
2026幎2æ10æ¥
Ecovision ããã®åç
Hi Linda, thank you for taking the time to share your experience. Weâre sorry to hear about the earlier delays and cancellations, and we completely understand how frustrating it must have been to experience an issue with your system and then face a long wait for resolution.
Weâre pleased to hear that when our engineer attended, he was polite, knowledgeable, and able to resolve the fault quickly, and that your system has been working normally since. Your feedback regarding the timescales has been noted and will be shared with the team as we continue to improve our scheduling and response times.
Had a metre changed for the solarâŠ
Had a metre changed for the solar panels, the men arrived on time and carried out theyâre job in no time
2026幎2æ10æ¥
Ecovision ããã®åç
Hello Miss Evans, thank you for your feedback. Weâre pleased to hear our engineer arrived on time and completed the meter exchange quickly and efficiently. Itâs great to know the visit went smoothly.
If you need any further support with your solar PV system in the future, please donât hesitate to get in touch with us.
Ecovision ããã®åç
Hi Janet, thank you for your feedback. We're pleased to hear you found our engineer professional, polite, and helpful exactly the standard we aim to deliver on every visit.
If you need any further support, please donât hesitate to contact us.
Solar panel change to 4g
The work was compleated without any fuss or interuption, the workman explained what he had to do, and answered my quetions politely.
2025幎12æ17æ¥
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Ecovision ããã®åç
Thank you for your lovely feedback William. We're pleased to hear the work was completed smoothly and that our engineer took the time to clearly explain the process and answer your questions.
Providing a polite, professional, and hassle-free service is very important to us, so itâs great to know this was your experience.
If we can help with anything further, please donât hesitate to get in touch.
John Dewey
John Dewey, attended my property to install a new solar panel meter, it was actually nice to chat with another hard working English man, very like minded and competent in what he what he did.
Thank you John
2026幎2æ20æ¥
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Ecovision ããã®åç
Thank you for your kind feedback. We're delighted to hear that John provided a positive experience during your meter installation and that you found him knowledgeable and professional in his work.
We will be sure to pass your comments on to John, he will really appreciate the recognition.
If you need anything further, please donât hesitate to get in touch.
Excellent Customer Service.
Ecovision called a couple of times to arrange an appointment, for various reasons I didn't get around to replying, they were patient and didn't becomes annoyed by my tardiness. Once the appointment was made the engineer, a lovely guy, turned up on the agreed day at the agreed time and competed his work swiftly and efficiently. No complaints whatsoever.
2026幎2æ10æ¥
Ecovision ããã®åç
Thank you for such a thoughtful review. Weâre really pleased our team were able to work patiently with you to get the appointment arranged, and that the engineer delivered a smooth, efficient visit on the day.
Itâs great to hear everything went to plan and that you were happy with the service throughout.
The engineer arrived on time
The engineer arrived on time, he was very efficient. left everything clean & tidy.
2025幎12æ19æ¥
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Ecovision ããã®åç
Thank you for your lovely feedback. Weâre delighted to hear the engineer arrived on time, worked efficiently, and left everything clean and tidy, exactly the standard we aim to deliver.
We really appreciate you taking the time to share your experience
Ecovision ããã®åç
Thank you for your feedback. Weâre really pleased to hear everything happened exactly as planned, turning up when we say we will and delivering on our commitments is very important to us.
We appreciate you taking the time to share your experience.
Metre upgrade
The electrician arrived as scheduled was polite, knowledgeable and respectful of my property.
2025幎11æ11æ¥
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Ecovision ããã®åç
Thank you for your kind feedback. Weâre really pleased to hear your meter upgrade appointment went smoothly and that the electrician arrived on time, kept you informed, and treated your property with respect.
Weâll be sure to share your comments with the team , itâs always great to know their professionalism is being recognised.
The system has proven to be reliable.
2026幎2æ10æ¥
Ecovision ããã®åç
Hi Brian, Thank you for your positive feedback. Weâre really pleased to hear your system has been performing reliably, thatâs exactly what we aim for.
If you ever need support, servicing, or have any questions about your solar PV system, our team is always here to help.
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