Ecovision レビュー 

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2026年2月17日

Thank you for taking the time to leave your feedback.

We’re really pleased to hear that our engineer was polite, considerate and left everything clean and tidy, we’ll make sure your comments are passed on to him.

Regarding the pigeons roosting beneath the panels, thank you for raising this. We’re sorry to hear you haven’t yet received an update. Please could you contact our Customer Service team on 01453 796790 or email customers@ecovision.co.uk
so we can review your account and provide a clear update as quickly as possible.

We would also like to make you aware that under UK wildlife legislation, including the Wildlife and Countryside Act 1981, we are unable to install pigeon mesh if birds are actively nesting, as they are protected during nesting periods. If nesting is present, work can only be carried out once the nest is no longer active.

If you contact us directly, we’ll be happy to assess the situation and advise on the next appropriate steps.

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2026年2月17日

Thank you for your feedback.

We’re sorry to hear your concerns regarding the panel cleaning. Having reviewed your account, we can confirm that there is currently no recorded request for a clean following the previous visit.

We’re happy to raise this with the panel owners for approval. Once authorised, the relevant team will contact you directly to arrange a suitable appointment date.

We’d also like to reassure you that system performance data shows your panels are currently generating as expected, with no indication of reduced output at this time.

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2026年2月16日

Hi Angela, thank you so much for your lovely feedback.

We’re really pleased to hear everything is working well following the meter exchange. It’s great to know our engineer took the time to ensure the system was operating properly before leaving, especially with the cloudy conditions making it harder to confirm readings.

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2026年2月16日

Good Morning Mr Fitzgerald, thank you for taking the time to leave a review- it's very much appreciated! We shall pass your feedback on.

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2026年2月12日

Hi Sue, we are delighted to hear that John kept you fully informed regarding his arrival time and contacted you in advance to check if attending earlier was convenient. Providing clear communication and flexibility for our customers is something we place great importance on.

It is also great to hear that John was thorough, explained the reason for the visit, and clearly outlined the work being carried out. We are very proud of the professionalism our engineers demonstrate, and it is fantastic to see this reflected in your experience.

Your feedback will be shared with John and the wider team.

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2026年2月12日

Hi Jayne, thank you for taking the time to leave your feedback.

We are really pleased to hear that Gareth was able to resolve the issue efficiently and delivered a great standard of work, especially when dealing with unexpected setbacks. Our engineers work hard to complete every job to a high standard, even when challenges arise, so it is fantastic to see this recognised.

Your feedback will be shared with Gareth and the wider team.

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2026年2月12日

Hi David, thank you for taking the time to share your feedback.

We are delighted to hear that John provided a professional service, clearly explained the work being carried out, and conducted the visit in a courteous and tidy manner. We are very proud of our engineers, and it is always great to see individuals recognised for the standard of service they deliver.

Your feedback will be shared with John and the wider team.

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2026年2月12日

Thank you for taking the time to leave your feedback.

Hello Deb, we are really pleased to hear that the engineer arrived punctually for your appointment and kept you updated throughout the visit. Clear communication and reliability are key standards we aim to deliver for every customer.

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2026年2月12日

Hello Mr Hawtin, thank you for taking the time to leave this feedback.

We are very pleased to hear that the engineer arrived exactly on time, carried out the work professionally, and took the time to explain any additional works that may be required. Keeping customers fully informed is a key part of the service we aim to deliver.

We are glad to hear the visit left a positive impression, and we look forward to supporting you again at your upcoming appointment.

Thank you for choosing Ecovision, and please do not hesitate to contact us if you need any further support in the meantime.

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2026年2月12日

Hi Sandra, thank you for taking the time to share your experience.

We are really pleased to hear that the engineer contacted you in advance to offer an earlier appointment and arrived exactly when agreed. Keeping customers informed and being respectful of their time is something we place a lot of importance on.

It is also great to know everything was clearly explained during the visit, and that the work was carried out in a clean, tidy, and professional manner. We are especially pleased to hear how well the engineer represented Ecovision while working in your home.

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2026年2月12日

Hi Chris, thank you for taking the time to leave such positive feedback.

We are delighted to hear that the electrician arrived early, communicated clearly throughout the visit, and delivered the work professionally. It is especially great to know you felt confident in their knowledge and found them polite and respectful while working in your home.

We work hard to ensure every visit is efficient, well explained, and carried out with minimal disruption, so it is fantastic to see this reflected in your experience.

Ecovision からの回答

2026年2月12日

Thanks for taking the time to write a review Shirley.

We are really pleased to hear that the 4G meter exchange was completed efficiently and that the engineer kept you informed throughout the visit. Providing clear communication, tidy workmanship, and a smooth installation experience is exactly the standard we aim to deliver on every appointment.

It is great to know the work was completed without disruption and that you would feel confident recommending Ecovision. Feedback like this means a great deal to our teams and will be shared with the engineer involved.

If you ever need any further support with your system, please do not hesitate to contact us.

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2026年2月12日

Hello Mrs Adams, thank you for taking the time to write a review, we are glad the engineer finished the job in a timely manner.

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2026年2月6日

Hi Stephen, thank you for writing a review for Steph, we will pass your lovely feedback on!

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2026年2月6日

Hi Ijaz, thank you for taking the time to write a review, we will shared your feedback with Mohammad.

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2026年2月6日

Hi Thomas, Thank you for writing a review for John, it's great to hear he was insightful and through. We will be sure to pass this feedback on.

Ecovision からの回答

2026年2月6日

Thank you for taking the time to share your experience. We are very sorry to read about the distress and disruption this situation has caused you and your household. We fully appreciate how upsetting events like this can be, particularly where damage to your home is involved.

Following the works completed to make the roof watertight, we have requested copies of invoices and proof of payment for the repair costs you have incurred. This information is required to allow us to review and process reimbursement for eligible damages through the correct internal and insurance processes.

We can see that this information has been requested on several occasions, with the most recent request sent on 6 January. We have also contacted the contractor directly to request the required documentation; however, we have not yet received a response.

A member of our team will be contacting you today to discuss this further. Please note that we do require the invoice and proof of payment in order to progress any reimbursement.

Thank you again for bringing this to our attention.

Ecovision からの回答

2026年2月2日

Thank you so much for taking the time to share your feedback, we’re really pleased to hear about your experience.

It’s great to know that Kevin O’Mahoney was able to clearly explain how the solar system works during your 4G meter upgrade and offer practical advice on how to make the most of the electricity generated. Helping customers understand and benefit from their solar PV system is something we place real importance on.

We’ll be sure to pass your kind comments on to Kevin, and thank you again for choosing Ecovision. If you ever have any questions about your system in the future, please don’t hesitate to get in touch.

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2026年2月2日

Hi Robert, thank you for your feedback, I have requested further information so that I can look into this for you.

Ecovision からの回答

2026年2月4日 に更新

Thank you for taking the time to share your feedback. We are very sorry for the distress, frustration, and disruption this situation has caused you and your family, particularly given the length of time the case remained open.

To provide clarity, Ecovision acts as the maintenance provider for the solar PV system on behalf of the panel owners. While we manage inspections, maintenance, and remedial recommendations, we are contractually unable to proceed with works such as pigeon mesh installation without formal approval from the panel owners. In this instance, the approval process exceeded the usual timeframe of approximately 12 weeks, which was outside of our direct control.

We can now confirm that approval has been received from the panel owners and the works have been booked in accordingly.

That said, we fully acknowledge that our communication throughout this process did not meet the standard you should reasonably expect. While the delay itself was driven by the external approval process, we recognise that clearer, more consistent updates should have been provided. For this, we sincerely apologise.

Your concerns regarding health, safety, and potential fire risk were taken seriously throughout and were logged, escalated, and shared with our Account Management team as part of the approval request.

As discussed, we will also provide a further email summarising the above for clarity. This will be issued to you by close of business on 06/02/26.

Thank you for your patience while this matter was resolved, and we appreciate you raising your concerns with us.