Ecovision レビュー 

Ecovision からの回答

2026年4月14日

Hi Barb R,

I’m really sorry to see how strongly you feel about your experience this isn’t the impression we want to leave with any of our customers.

We understand how situations like this can feel disorganised and frustrating, particularly if communication and follow-ups haven’t met expectations. That’s something we take seriously and are always working to improve.

I’d really like the opportunity to look into this for you and understand exactly what’s happened. If you’re happy to share your account details via private message, I’ll review this personally and make sure you receive a clear update on your case.

Ecovision からの回答

2026年4月16日 に更新

Hi Mr Makh,

Thank you for providing the additional information, and I’m very sorry to hear about your experience to date. I fully appreciate how frustrating this situation must be, particularly given the length of time your system has been non-operational and the inconvenience caused by missed appointments.

I have now reviewed your account in detail. At present, we are awaiting formal approval from the panel owners to proceed with the remedial works required to restore your system. As the appointed maintenance provider, we are responsible for identifying faults and recommending the necessary works; however, authorisation to proceed sits with the asset owner in line with the terms of the system agreement.

That said, I completely recognise that the delays and lack of clear communication you’ve experienced are not acceptable. I have escalated your case to our Account Management team as a priority to urgently follow up with the panel owners and push for a resolution. We will also review the issues you’ve raised regarding previous appointments and communication failures internally.

In the meantime, I would strongly advise that if your household electrics are continuing to trip, you contact a qualified electrician to ensure your home remains safe. If you are able to provide any additional details or reports relating to this, I will ensure these are included in our escalation.

Thank you for your patience whilst we work to resolve this.

Ecovision からの回答

2026年4月8日

Thanks for your review.

We’re sorry to hear about your experience with your hot water system. From your comments, it sounds like this relates to the performance of a combi boiler and hot water supply, which isn’t a service provided by Ecovision.

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2026年4月7日

Hi Wayne, thank you for your feedback.

I’m really pleased to hear that the solar panel cleaning and pigeon-proofing work met your expectations, as this was the main objective of the visit. I’ll be sure to pass your positive comments on to the engineer involved.

I’m sorry, however, that our communication around scheduling and the scaffolding installation and removal was not as clear as it should have been. We appreciate how important it is to keep you informed at each stage, and this is something we are actively working to improve.

Thank you again for taking the time to share your experience, your feedback helps us continue to improve our service.

Ecovision からの回答

2026年4月7日

Dear Mr Reveley, Thank you for your feedback, and I’m really pleased to hear that you had a positive experience with our engineer, I’ll make sure that’s passed on to them.

I’m very sorry, however, that your overall experience hasn’t met expectations. From what you’ve described, it sounds like there has been a breakdown in communication and follow-up after the visit, which is not the standard we aim to deliver.

In relation to the panel cleaning and bird netting, these works can sometimes require additional approvals depending on system ownership and site conditions, but we should have kept you clearly informed of this and any next steps. Likewise, the issue with your meter readings and the recorded meter exchange should have been accurately updated on our system to avoid any confusion.

I’d really like to get this resolved for you as quickly as possible. If you’re happy to, please contact us at customers@ecovision.co.uk
or call 01453 796790 with your details, and we’ll review your case urgently and ensure the appropriate actions are taken.

Thank you again for bringing this to our attention.

Ecovision からの回答

2026年4月1日

Thank you for your kind feedback.

We’re really pleased to hear that you found our engineers knowledgeable and approachable, and that they took the time to explain the work being carried out. Providing a clear and professional service is very important to us, so it’s great to know this was reflected in your experience.

Ecovision からの回答

2026年4月1日 に更新

Thank you for your lovely review.

It’s great to hear that the engineer was both helpful and approachable. We’ll make sure your feedback is shared with him.

Ecovision からの回答

2026年3月31日

Hi Mr Mcgrath, thank you for your lovely review. It’s great to hear the engineer was both helpful and a pleasure to deal with, we’ll make sure your feedback is shared with them.

Ecovision からの回答

2026年3月26日

Thank you for your review. I’m sorry to hear about the confusion you’ve experienced.

We’d like to look into this further for you, as we’re currently unable to locate your details based on the information provided. I have therefore requested some additional information so we can investigate your specific system and clarify the ownership and maintenance arrangements.

Once we have this, we’ll be able to provide a full response and support you accordingly.

Ecovision からの回答

2026年3月20日

We’re very concerned to read this and appreciate you bringing it to our attention.

Using the time and location provided, we have been able to identify the engineer working in the area and have begun a full internal review as a priority.

We take safety and professional conduct extremely seriously, and this type of behaviour would not reflect the standards we expect from our team.

If you’re able to share any additional details, including any dashcam footage, please contact us at customers@ecovision.co.uk
so we can investigate this fully and ensure it is addressed appropriately.

Ecovision からの回答

2026年3月17日

Hi Karen, Thank you for taking the time to write a review for Gareth, it's lovely to hear that he was kind, friendly, tidy and efficient, I will share this feedback with him and the engineering team.

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2026年3月11日

Hello Mr Ridley, thank you for taking the time to write a review, it's great to hear that the engineer was timely and worked professionally, keeping everything clean.

Ecovision からの回答

2026年3月5日

Hello Mrs Anderson, thank you for taking the time to share your feedback. We're really pleased to hear that everything has been running smoothly since your installation and that you’ve had no issues with your system. It’s great to know your experience with Ecovision has been a positive one. Should you ever need any advice or support in the future, our team will always be here to help.

Ecovision からの回答

2026年3月5日

Hi Andre, Thank you for taking the time to share your experience with Ecovision. We're delighted to hear that John provided such a positive visit and took the time to clearly explain the work he was carrying out. We understand that solar systems can be quite technical, so it’s great to know he was able to make everything easy to understand and keep you informed throughout the inspection.

We’re especially pleased to hear that John’s professionalism, knowledge and friendly approach stood out during your appointment. Feedback like this means a lot to the team, and we will make sure your kind words are passed on to him.

Thank you again for recognising John as a great ambassador for Ecovision. If you need any further support with the follow-up items mentioned during the visit, please don’t hesitate to contact us.

Kind regards,
The Ecovision Team

Ecovision からの回答

2026年3月3日

Hi Margaret, thank you for taking the time to provide feedback.

Ecovision からの回答

2026年3月2日

Thank you for your kind feedback. We are delighted to hear that Tomas provided a polite and efficient service and that your experience with Ecovision was a positive one.

Your comments will be shared with Tomas and the wider team.

Ecovision からの回答

2026年3月2日

Thank you for taking the time to share your feedback. We are pleased to hear the engineer arrived on time and completed the meter exchange efficiently with minimal disruption.

Your comments are appreciated and will be shared with the team.

Ecovision からの回答

2026年3月2日

Thank you for your lovely feedback.

We are delighted to hear the fitter arrived on time, carried out a thorough check, and completed the work efficiently while leaving everything clean and tidy. It is especially nice to know they came across as pleasant and friendly.

We will be sure to pass your kind comments on to the engineer and the wider team. Thank you for taking the time to share your experience with Ecovision.

Ecovision からの回答

2026年3月2日

Thank you for your feedback, and we are sorry for the frustration and lack of updates you have experienced.

Following the engineer’s visit, a roof-related fault was identified. The system was switched off as a safety precaution while we seek approval from the panel owners to proceed with the required works. We appreciate that the wait has been concerning, and we apologise that our communication has not been as proactive as it should have been.

Once approval is received, our team will contact you promptly to arrange an appointment.

Ecovision からの回答

2026年3月2日

Thank you for the wonderful feedback. We are delighted to hear that the engineer was friendly, helpful and efficient, and that the work was completed neatly with everything left tidy.

It is also great to know the appointment process worked around your needs and that the team came across as kind and reassuring throughout. We will be sure to pass your lovely comments on to everyone involved.

Thank you for taking the time to share your experience with Ecovision.