EIO レビュー 715

TrustScore 5段階評価の3.5

3.5

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

Package came earlier than expected. It was in a padded envelope. The product was in good condition but the box it was in seems to have been crushed a little which I wasn’t fond of. Though I received t... もっと見る

5つ星のうち5の評価

EIO's customer service is well-trained and polite. My questions were answered thoroughly and to my satisfaction. I will definitely return to purchase more items from this website. The orders were d... もっと見る

5つ星のうち5の評価

Great Customer Service! I have been doing business with EIO for years now and I always come back and do business with them each year! They are very honest, and easy to talk to - a special shout out... もっと見る

5つ星のうち1の評価

Your policy lists shipping within 2 days. I had to send an email inquiry, which was not responded too directly. The next day I received an email it was shipping. It took 5 business days to ship.... もっと見る

企業情報

  1. 機材提供業者

当該企業による記述

Please contact us prior to leaving a negative review. We would prefer working with you to resolve your issue. You may call us at 310-533-5150 between 930AM - 5PM PST or you may email us at support@eio.com. We typically respond to all emails within 24-48 hours.


連絡先

3.5

まあまあ

TrustScore 5段階評価の3.5

715件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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5つ星のうち3の評価

Packing Job

When you order quantities, the packing job was not good. Even though each individual item was placed in their own little bubble bag, the bags were not taped and the items were falling out. The items were placed in a box and the ones that came out of their bubble bags had to be put back in. Since we bought so many, it will take time to test them and hopefully none were damaged due to shipping.

2022年10月31日
EIO ロゴ

EIO からの回答

I apologize that happened, I will let our packing team know!

5つ星のうち1の評価

Sent wrong item claiming it was a…

Sent wrong item claiming it was a suitable replacement without any notification. Original item is still on the website as available.

2022年10月31日
EIO ロゴ

EIO からの回答

We reached out to the customer to resolve the issue. We did help the customer understand the issue however he has not revised the review.

5つ星のうち5の評価

I cannot say enough good things about…

I cannot say enough good things about this company! They worked with me to get items which were difficult to receive and got them to me in time for surprise my Father for his birthday. I found the contacts at EIO extremely helpful and will definitely purchase from again.

2022年8月6日
自発的なレビュー
5つ星のうち3の評価

EIO took some time to get back to me…

EIO took some time to get back to me after my order to tell me that it would take several weeks before they could send me my order. They offered to cancel the order or send it at a much later date. The order was placed on 9/6 and received today, 10/7. They have access to the stuff, but it sure takes a long time to get it.

2022年10月8日
EIO ロゴ

EIO からの回答

The claim that we "took some time to get back to me after my order" is completely false. In less than 24 hours of his order being placed, we reached out to the customer to inform him that his order was on backorder and should be available within a few weeks. He was fine with that.

I am not sure how proactively reaching out in less than 24 hours is "some time" but this feedback makes no sense.

5つ星のうち5の評価

I recently purchased a Knipex Plier…

I recently purchased a Knipex Plier Wrench through EIO. This was my first purchase experience with EIO, and I was pleased with their online user experience, their pricing, and their timely shipping of the product. I will definitely consider EIO again when future purchases are needed.

2022年9月27日
5つ星のうち1の評価

I ordered it it took over a month and a…

I ordered it it took over a month and a half to get ended up ordering it somewhere else and forgot about it just received it never ordering again

2022年8月8日
EIO ロゴ

EIO からの回答

We've reached out to this customer multiple times, reminding him that the item he purchase was sold with "extended handling time". he was notified of the handling time prior to even adding the item to his cart, there is a message right above the "add to cart" button and one can click on that to see what that means and contact us to get an ETA. Further, when such an item is actually purchased, as this was, we also send an email to the customer alerting them to the fact that the item is sold with extended handling time and to contact us with questions, concerns and to get an ETA.

The customer either was unable to read, or chose not to read these notices because if he had, he would have known this item was special order and needed extended handling time.

5つ星のうち5の評価

Great Customer Service!

Great Customer Service!

I have been doing business with EIO for years now and I always come back and do business with them each year! They are very honest, and easy to talk to - a special shout out to Eswin Ponce. Eswin is very helpful and tries really hard to find ways that is very reasonable for his customers especially to his repeat clients such as myself. I highly recommend EIO for any electronic supplies that your company, schools, etc need.

2022年8月8日

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