Package came earlier than expected. It was in a padded envelope. The product was in good condition but the box it was in seems to have been crushed a little which I wasn’t fond of. Though I received t... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
EIO's customer service is well-trained and polite. My questions were answered thoroughly and to my satisfaction. I will definitely return to purchase more items from this website. The orders were d... もっと見る
Great Customer Service! I have been doing business with EIO for years now and I always come back and do business with them each year! They are very honest, and easy to talk to - a special shout out... もっと見る
Your policy lists shipping within 2 days. I had to send an email inquiry, which was not responded too directly. The next day I received an email it was shipping. It took 5 business days to ship.... もっと見る
企業情報
当該企業による記述
Please contact us prior to leaving a negative review. We would prefer working with you to resolve your issue. You may call us at 310-533-5150 between 930AM - 5PM PST or you may email us at support@eio.com. We typically respond to all emails within 24-48 hours.
連絡先
3102 KASHIWA ST, 90505, Torrance, 米国
- 310-533-5150
- support@eio.com
- eio.com
3.5
まあまあ
715件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Merchandise arrived on time and without…
Merchandise arrived on time and without damage, and it's good
Quality
2023年3月14日
As expected for a competitive price
2023年2月27日
Excellent transaction and it was easy…
Excellent transaction and it was easy to navigate the website. Also, the product was exactly what I wanted and came in a timely manner.
2023年1月31日
Great product and awesome price!
2023年2月7日
Slow in the shipping department
Quickly delivery once it shipped, even though it took a month for it to ship. I assume it had something to do with the possibility of no stock of the item at the time the order was placed. However, there was no communication from the company about it; but once I contacted them about it they did ship it out as a reply.
2023年2月7日
good product at best price
2023年2月1日
EIO does not conduct e-commerce in a…
EIO does not conduct e-commerce in a professional manner.
After placing an order with EIO, the company did not reply in any way that the item was ordered. When I first tried to inquire what the status was of my order, I tried to call the company at their listed phone number. The phone was not working when I first tried to call. Even days later. I attempted to order the same item again thinking the order was not completed the first time. Again, no confirmation that the order was successful. EIO's phone works only part time. When my statement from my credit card arrived I noticed that two charges from EIO appeared on my account. Since I had been unable to contact EIO about the charges I called my bank and claimed I was a victim of fraud. After I contacted my bank I received both orders. They arrived 3 to 6wks. after I ordered them. After I received both orders and returned both orders, I called my bank and told them I had received both orders. During that conversation with an employee with the bank, I learned that if I gave out my credit card number, that is considered a legitimate charge. However since EIO had not in anyway acknowledged my orders after from 3 to 6wks, at that time, I had no way of knowing if the orders were placed or that my credit card number was even recorded. So since my credit card number was recorded by my actions, the problem with the charges was considered a dispute. The bank did not tell me when I first called them, that the charges had gone into dispute. The items ordered have been returned to EIO. My bank says the dispute has been settled.
The item that I ordered was a Christmas gift. Since I had not received any acknowledgement for so long after ordering from EIO, I ordered the item from another company and received it in time to give as a gift for Christmas. Bottom line. If EIO can't deliver for Christmas, I don't need to do business with them. EIO has contacted me about this review and claimed I gave EIO a bad review to receive a free gift!!!!!. Wrong! I was never offered anything for writing this review.
2022年11月25日
自発的なレビュー
EIO からの回答
See our previous response to this customer's defamatory reviews. In essence, the customer seems to have severe computer illiteracy and severe memory issues which he erroneously construes as us mistreating him.
We did everything we could and more to help this customer have a positive experience but he opted instead to file 2 chargebacks for stuff he ordered and wanted and then provided to attack us in two libelous reviews.
This is what's wrong with America today.
The gentleman was very polite and…
The gentleman was very polite and helpful in answering my questions. He was very prompt in sending me a copy of my billing.
2023年1月11日
Great product and service
Good communication. Price was good and I love the product. Thanks.
2023年1月10日
Fast shipping and good price.
2022年12月1日
You kept in touch.
2022年11月21日
EIO Has Integrity
I had a problem with my order in that the PayPal receipt was different from what I thought I should have paid. I contacted customer service and got a rude person. EIO contacted me with numerous E-Mails and even by phone to apologies for the conduct of that person. They bent over backwards to correct the situation.
2022年11月25日
EIO からの回答
We record all calls for training purposes and when we listened to this call, this is not what happened. ***UPDATE - Despite what was added in the updated review by the customer, this is NOT what happened. I pulled the recorded call and listened to it, our agent was very professional and apologized for the issue but politely informed the customer that because the order was already shipped we were not able to change the price per the email that announced the sale, which had stated the code must be entered PRIOR to completing checkout. **
Our customer service agent was polite and advised the customer that unfortunately, per the email the customer got the 15% discount information from the discount code had to be entered BEFORE completing checkout. We apologized to the customer and advised that unfortunately per the email where the promo was advertised, the discount was not able to be applied retroactively. Unfortunately, also, the customer's order had already shipped and so we were not able to cancel the order and have him place it again.
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