Ordered from Element has been really easy. Items have been top quality and delivery has been fast and reliable. If only all companies could be like this!
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Ordered two LS T-shirts from the website. Only one arrived in the wrong colour. Despite numerous attempts to contact customer service, there has been no proper response and no resolution has been offe... もっと見る
Not sure whats going on with Element, they clearly have some fullfillment issues, my items are very late taking well over a week. Shame.. they are great brand but the experience is really poor. Lost a... もっと見る
Poor compared to normal. Orders have been cancelled. Even though one jacket ordered is still on the website. Attempted again today 20.02.26. Hopefully all goes through. Not been reimbursed yet for tw... もっと見る
企業情報
当該企業による記述
Founded in 1992, Element is a brand deeply rooted in skateboard culture and guided by a sustainable philosophy. Inspired by the natural elements—earth, wind, water, and fire—the brand is committed to designing products that combine performance, creativity, and respect for the environment. Element offers collections of footwear, apparel, and accessories designed to last, with particular attention paid to materials and manufacturing processes. Recognized for its artistic collaborations and involvement in the international skate scene, the brand embodies an authentic and committed lifestyle. It appeals to a community that shares values of freedom, creativity, and connection to nature.
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Always fast delivery and great quality…
Always fast delivery and great quality with Element.
Poor compared to normal
Poor compared to normal. Orders have been cancelled. Even though one jacket ordered is still on the website. Attempted again today 20.02.26. Hopefully all goes through.
Not been reimbursed yet for two cancelled items. Promised voucher would be reinstated and points added to my account yesterday. Again hope they stick to their words.
Style and comfort
Style and comfort. Great delivery service and I’ll continue ordering directly through Element rather than other outlets.
Great items in the sale
Great items in the sale. The order was split and one item was outstanding, but a quick mail sorted everything and I had all the items within a day.
Very slow
Very slow. Lack of tracking and slow customer service. Agent was very nice and polite when they got in touch but took a long time. Impossible to get through on the phone. Could be so much better. I did like my products in the end.
Element is one of my favourite brands
Element is one of my favourite brands . The design, quality and fit are always spot on.
Quality
I used to buy Element for my boys when they were growing up and the clothes were lovely, simple designs and great quality. Now my boys are grown up I still buy Element for the same reasons and they love the brand.
Element is a brand I keep going back to
Easy to use website, great prices (especially during sales) and high quality clothing and shoes.
Piss poor customer service
Order was incomplete and the item that was received had a slight quality issue.
Despite filling in 2 web forms (which was the only method of contact that I could find) I have received no contact from the customer "service" team apart from automated emails.
1st - and last - time customer
No sign of package
No sign of package, tracking takes me to a French site. Bought the item on 31.12.25 on the UK site for delivery in the UK. Still no sign on 6.1.26
Quick delivery and great products
Quick delivery, great products. Love this company
Really slow frustrating customer…
Really slow frustrating customer support. Poor quality t-shirts & quality control
Shocking quality control
Shocking quality control. I tecejved a beige hoody which had large black permanent marker writing on it, numbers and symbols on the outside of the hood.
Looks terrible.
The T-shirts stretch and get misshapen very easily too.
Oh, and their address system struggles with copying my address from PayPal so badly they left my house number off.. making it very difficult for the courier to find me. Pot luck.
Then there’s the NON EXISTENT customer service. I’m STILL WAITING FOR A REPLY MONTHS LATER.
They just keep sending the exact same email reply not to send them duplicate emails… BIZARRE.
JUST SHOW SOME BLOODY EFFORT.
Great image, but horrendous company with shoddy quality control and zero customer support whatsoever. They just hope you go away and forget how badly they RIPPED YOU OFF.
Feels like it’s run by stoner teens.
AVOID.
I wanted to love a “British” clothing company but they’re trash.
Utter disappointment from payment to receipt of goods. (If you’re lucky).
Customer support say there’s nothing they can do once order is placed, the addressing is automated. BADLY.
Zero Communication
I ordered a t-shirt for my sons birthday. They sent the wrong one. I have messaged via their online form several times, but they do not reply. I am still waiting!
I recently had a great experience…
I recently had a great experience shopping at Element. The ordering process was simple and clear, and I was able to find exactly what I was looking for. The delivery was fast, and I was provided with a tracking number. The shoes I ordered were of excellent quality and I was very happy with my purchase. While the apparel quality for some items could have been better, overall I was very satisfied with my shopping experience. I would definitely recommend this place.
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