Elements Outdoor Living Ltd レビュー 

Elements Outdoor Living Ltd からの回答

2026年7月16日

Thank you so much for your lovely 5-star review!
We're delighted to hear our delivery team made such a positive impression. We'll be sure to pass on your kind words to them—they'll really appreciate it.
Thank you for choosing Elements Outdoor Living, and we hope you enjoy your new furniture!

Elements Outdoor Living Ltd からの回答

2026年7月16日

Thank you for your review - we really appreciate it :-)

Elements Outdoor Living Ltd からの回答

2026年7月16日

Thank you so much for your wonderful review!

We're delighted to hear that John and Wilson made such a positive impression. We'll be sure to pass on your kind words,they'll really appreciate the recognition.
Even in the heat, it's great to know they remained professional, respectful, and took care of everything so efficiently.

Thank you again for your patience with the order discrepancy, and for choosing Elements Outdoor Living. We hope you enjoy your new furniture for many years to come!

Elements Outdoor Living Ltd からの回答

2026年6月30日

Thank you so much for your wonderful review!
We're delighted to hear you had such a positive experience with us from your visit to our showroom through to delivery and installation.

It was a pleasure helping you, and we're so pleased our delivery team looked after you and made the installation process smooth and enjoyable.
We'll be sure to pass your kind words on to the team—they'll really appreciate the recognition.

Thank you once again for choosing Elements Outdoor Living.
We hope you enjoy your new purchase for many years to come! 🌿😊

Elements Outdoor Living Ltd からの回答

2026年6月30日

Thank you for your lovely review!
We're so pleased to hear you had a positive experience with us.
It was a pleasure welcoming you, and we really appreciate your kind words.
We hope to see you again soon! 😊

Elements Outdoor Living Ltd からの回答

2026年6月25日

Thank you for your fantastic review and for your kind comments about our delivery team :-)

We're delighted to hear that you are pleased with your furniture and that our delivery team were friendly and helpful.

We also appreciate your feedback regarding delivery notifications. During our peak season, we sometimes receive last-minute delivery cancellations, which allows us to offer newly available delivery slots to customers sooner than expected.
As many of our customers are eager to enjoy their new garden furniture, especially when the sun is shining, we do our best to arrange deliveries as quickly as possible once stock arrives from Holland into the UK.
Of course, we always try to ensure any revised delivery dates are convenient for our customers.

Thank you again for your valued feedback and for choosing Elements Outdoor Living.

Elements Outdoor Living Ltd からの回答

2026年6月11日

Thank you so much for taking the time to leave such a lovely review!

We're so pleased you felt the 3-hour journey from Somerset was worth it and that you found the perfect weatherproof dining set.
It was a real pleasure welcoming you to our showroom.

I'm especially glad Jade looked after you so well—although I think she may need to take some responsibility for those extra loungers! 🤣
The BBQ brochures were just the icing on the cake!

We truly appreciate your trust in us and can't wait for your furniture to arrive.
We're confident you'll love it just as much at home as you did in the showroom.

Thank you again for your kind words and for choosing Elements Outdoor Living.

Elements Outdoor Living Ltd からの回答

2026年6月10日 に更新

Thank you so much for your fantastic review.
We're delighted to hear you're pleased with both the furniture and the service you received.

I'll be sure to pass your kind words to the sales team and the delivery crew.

Thank you for choosing elements and for recommending us.
We truly appreciate your support :-)

Elements Outdoor Living Ltd からの回答

2026年6月10日 に更新

Thank you so much for your wonderful review!
We’re absolutely delighted to hear that your experience with us exceeded expectations.

As a family business, it means a lot to know our customer service, values, and even our sense of humour helped make the experience enjoyable. We’re also thrilled the furniture quality met your expectations and that we could help get heaters to you so quickly ahead of your garden event.

Your kind words truly mean a great deal to the whole team, and we’ll be sure to share your feedback with everyone involved.
Thank you again for your support and recommendation!

Elements Outdoor Living Ltd からの回答

2026年6月10日

Thank you for your wonderful review.
We're delighted to hear that Russell's knowledge and expertise helped you choose the perfect outdoor furniture.
We really appreciate your feedback and hope you enjoy your new furniture for many years to come.

Elements Outdoor Living Ltd からの回答

2026年6月3日

Wow, thank you so much for your lovely review!

We're so pleased you enjoyed visiting our showroom and that you found the furniture both beautiful and high quality.
We put a lot of effort into creating displays that help people visualise how the furniture could look in their own garden, so it's great to hear that this came across.

It's especially nice to hear your comments about the team.
We always aim to be friendly, helpful, and informative without any pressure, so your feedback means a lot to us.

Thank you again for taking the time to share your experience.
We really appreciate your support and hope to see you again soon,whether it's for a coffee, a browse, or your next outdoor project!

Elements Outdoor Living Ltd からの回答

2026年6月3日

Thank you so much for your lovely review!

It really means a lot to hear such positive feedback
We're so pleased that you enjoyed our product range and found the team knowledgeable and helpful. We always aim to take the time to understand what our customers are looking for and help them find something they'll genuinely love.

Thank you for choosing Elements Outdoor Living and for taking the time to share your experience.
We hope you're enjoying your outdoor space, and we'd love to see you again in the future.

Elements Outdoor Living Ltd からの回答

2026年6月3日

Thank you so much for your wonderful review!

We're delighted to hear that you had such a great experience with us.
It's fantastic to know that our product quality, pricing, delivery, and customer service stood out
I'll be sure to pass your kind comments on to Russell and the team.

Thank you for choosing Elements Outdoor Living—we hope you enjoy your new furniture for many years to come!

Elements Outdoor Living Ltd からの回答

2026年6月3日

Thank you so much for your kind words and for taking the time to leave such a detailed review.

We're absolutely delighted that you're pleased with your new furniture and that Russell and Wayne helped make the experience such a positive one.
Customer service is incredibly important to us, so it's wonderful to hear that their knowledge, care, and attention made a difference.

We hope you enjoy your new outdoor space for many years to come, and thank you again for choosing Elements Outdoor Living!

Elements Outdoor Living Ltd からの回答

2026年6月3日 に更新

thank you for your review
Just to clarify the facts, the furniture purchased was an ex-display set and was sold as seen at a heavily discounted price.
Prior to purchase, you were specifically advised to thoroughly inspect the furniture, including the chairs, as the exact set displayed in the showroom would be the set delivered.
Following your inspection, you confirmed that you were happy to proceed with the purchase.

The furniture was wrapped for transportation to protect it during delivery, which is standard practice for all of our deliveries.

When concerns were later raised, we engaged with you directly and made every effort to find a reasonable resolution. This included offering several goodwill gestures, as well as the option of a full refund. However, these proposals were declined, and instead you requested to retain part of the furniture while also seeking additional compensation, which we did not consider to be a fair or reasonable outcome.

We respect every customer's right to leave feedback, but we do not feel that the personal remarks and language used in this review accurately reflect the circumstances or the efforts made to resolve the matter.

At Elements Outdoor Living, we pride ourselves on being honest, transparent, and straightforward in our dealings with customers, and we remain committed to providing the highest level of service.

We wish you all the best moving forward.

Elements Outdoor Living Ltd からの回答

2026年6月3日

Thank you so much for your lovely review!

We're delighted to hear that your experience with us was faultless from start to finish. It means a great deal to know that you're pleased with your new table, chairs, and parasol, and that they have lived up to your expectations.

Thank you for your kind words about our team and delivery service. We truly appreciate your recommendation and hope you enjoy your beautiful outdoor furniture for many years to come.

Elements Outdoor Living Ltd からの回答

2026年6月3日

Thank you for your feedback.

We sincerely apologise for the frustration caused by the unexpected stock issue with your pergola. We made several attempts to contact you and left voicemail messages, but appreciate that communication was not as smooth as it should have been.

As a small family business, we receive a high volume of calls during peak season, although we always do our best to respond as quickly as possible.

We are pleased that this matter has now been resolved and thank you for your patience and understanding.

Elements Outdoor Living Ltd からの回答

2026年6月3日

Thank you for your review. We sincerely apologise for the delays, communication issues, and frustration caused throughout your order journey. We understand how disappointing it was to experience missed deliveries with a courier company we no longer use, as well as the difficulty in reaching us, particularly after taking time off to wait for deliveries.

We appreciate your patience while we worked to resolve the outstanding items and are pleased that everything, including the teak care products, was delivered on 20th September.
Your feedback has been taken on board as it highlights areas where we needed to improve our communication and customer service.

Thank you again for your patience and for updating your review once the matter was resolved.
We hope you are now enjoying your furniture and wish you many happy years of outdoor living.

Elements Outdoor Living Ltd からの回答

2026年6月3日

Thank you for taking the time to share your feedback and for updating your review.

We’re genuinely sorry for the initial issues you experienced with your order, particularly the incorrect lazy susan, the delay in resolving the table top fault, and the confusion around aftercare advice.
This is not the standard we aim to provide, especially with a brand like 4 Seasons Outdoor, where product quality and clear guidance should be consistent.

We’re pleased we were able to speak with you directly and arrange a replacement table top, and we appreciate your patience while this was being sorted.

If there’s anything further you need, please don’t hesitate to contact us.

Elements Outdoor Living Ltd からの回答

2026年6月4日

Thank you for your feedback.
We sincerely apologise for the frustration caused by the repeated delivery cancellations.
Following your request, a full refund was processed to your original payment method. We understand your disappointment and regret that we were unable to fulfil your order as expected.

We would also like to mention that the courier responsible for these failed delivery attempts is no longer used by our business as part of our ongoing commitment to improving our service.

We wish you all the best and thank you for your understanding.