ELKLOOK EYEWEAR ロゎ
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ELKLOOK EYEWEAR レビュヌ 

169
•
TrustScore 5段階評䟡の3.5

3.6

県鏡卞業者
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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

This company offers misleading advertisements, and then does not accept them (a common bait and switch tactic). I contacted the company multiple times for clarification: "This is the text messag... もっず芋る

5぀星のうち5の評䟡

There was an issue with shipping. They heard me, found my order, and got it to me ASAP. Then, they told me they would not be using g that carrier to ship my new order, to insure I will not be left... もっず芋る

5぀星のうち4の評䟡

Online ordering was easy. Package took a while but it was received today. Lovely, sturdy packaging-cases, both hard shell & cloth sack. Cleaning fiber included. What is the measuring tool & how do I u... もっず芋る

5぀星のうち5の評䟡

Elklook has fabulous and beautiful products! I love the glasses I purchased, and purchased additional pairs of glasses a few weeks later. People are always asking me where I got my glasses - sharp a... もっず芋る

䌁業情報

  1. 県鏡卞業者
  2. ・
  3. サングラス店

圓該䌁業による蚘述

Discover premium prescription eyeglasses designed to elevate your style and clarity—all at an accessible price. Our innovative AR Try-On System allows you to preview frames in real time, ensuring the perfect fit before you buy. Crafted with eco-conscious materials (think plant-based acetate and recycled metal), every pair reflects our commitment to sustainability without compromising on durability.

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3.6

たあたあ

TrustScore 5段階評䟡の3.5

169件のレビュヌ

5぀星
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1぀星

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この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 35に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.6

すべおのレビュヌ

(169)

過去12か月のレビュヌ数: 62件

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5぀星のうち1の評䟡

Major rip off and con

First they sent the wrong glasses with the wrong prescriptions. They they stated they would expedite my order and give me back half of the cost of the glasses Over a month has past and no glasses. Customer support is not helpful. This was a disaster.

2023幎3月22日
自発的なレビュヌ
ELKLOOK EYEWEAR ロゎ

ELKLOOK EYEWEAR からの回答

Hello, dear Ruth,

We sincerely apologize for what happened. We understand how frustrating it must have been to receive the wrong glasses. After that happened, we reached out to you by email to offer a replacement pair or a full refund at your choice, but unfortunately, we did not receive a solid confirmation. I could only assume that our words made you think we will directly carry out a replacement for you. This whole thing is a total misunderstanding.

We are running a legit business, so to make things right we issued a full refund a few days ago. You should receive it anytime now.

Again, we want to express our deepest apologies for the situation and hope we can make it up to you in the future. Please don't hesitate to contact us with any further concerns or questions.

5぀星のうち1の評䟡

DON'T BUY FROM ELKLOOK THEY ARE A SCAM

DON'T BUY FROM ELKLOOK. I purchased 3 pairs of eyeglasses. Each was too big. They don't have a way of first trying on the glasses like many other sites have so I couldn't tell they would be too big. I paid $159.75 for them. They refused to send me an address I could send them back to and will not return my money. I've dealt with many eyeglass sites and this has never happened before. THEY ARE A SCAM!

2023幎1月12日
自発的なレビュヌ
ELKLOOK EYEWEAR ロゎ

ELKLOOK EYEWEAR からの回答

Dear JoanP,

We are sorry that your recent experience with our products did not meet your expectations. We take customers' feedback seriously and we appreciate you bringing this to our attention.

We processed the refund as requested a few days ago, and you should have received it. We want to assure you that we are not a scam and our team is dedicated to providing quality products and customer service.

We value your feedback, and now we have the virtual try-on feature. You are always welcome back to try it out. Thank you

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