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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I love using Ellacard for my special occasions! The price is fair and it makes it so easy and quick to share greeting cards virtually and quickly with my loved ones from afar.

5つ星のうち5の評価

I enjoy making custom cards for friends and family, and Ellacard offers excellent options (photo imports, fonts, colors, animations, music, etc.) to do so. It is easy to navigate, edits are straightfo... もっと見る

5つ星のうち5の評価

Love using Ellacard for sending my coworkers happy birthday wishes! I have the subscription plan since I know I would get my money's worth and love the interface. It was a slight learning curve for t... もっと見る

5つ星のうち5の評価

It's a great way for me to be a little creative, plus personalize gift cards. Having several siblings, and adult children, it was a money saver, as well. I still send regular cards to the little ones.... もっと見る

企業情報

  1. グリーティングカード店

当該企業による記述

Create group, video e-cards for any occasion. Choose from our catalog of free and premium cards, including animated cards, or design your own!


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4.5

優良

TrustScore 5段階評価の4.5

156件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 75%に回答しています

通常24時間以内に回答

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(156)

過去12か月のレビュー数: 79

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5つ星のうち5の評価

The company saw my first review and…

The company saw my first review and reached out to me. I wasn't expecting that so was great service. The problem was sorted out and I received a refund. I also got an explanation on how to resend card if any problems. As I mentioned it was my first time sending a ecard so partly my fault. Once again the card was lovely, the sentiment perfect and the concept of music accompanied with card lovely and a great touch. Highly recommend and will use again. Thank you for your great customer service.

2024年12月6日
自発的なレビュー
5つ星のうち5の評価

I was looking for a new Christmas card…

I was looking for a new Christmas card provider this year that was easy to use and wasn't expensive, but looked good. I found Ellacard to have nice designs and they had a ton of ways to personalize them. I liked that I could send them by email and phone and they looked really professional. I will use them again!

2024年10月26日
自発的なレビュー
5つ星のうち5の評価

I've used this site a few times

I've used this site a few times, and I’m so glad I found it. I used them for a colleague’s birthday card, a new baby card, and a farewell card. I like how many features their cards have–they really make a difference. With the cards it was easy to email the link to everyone so they could add their own personal messages. There were a bunch of cute photos and nice messages. Each time the recipient loved it!

2024年10月3日
自発的なレビュー
5つ星のうち1の評価

Quite disappointed in Ellacards

Same as other people mentioned, learned about additional cost after the fact. Features offered are way inferior to basic Google slides. Card would not automatically play, you have to click through it. I tried creating templated pages so people can just sign, however card would treat it as a filled in page and move to last/empty page... Hard to export as pdf, in general admin functions are very limited. I would not recommend paying for this product.

2024年10月2日
自発的なレビュー
5つ星のうち1の評価

Good company but you need to know the process going in

The app will tell you it will cost $2.10 USD and then charge $10. The balance is kept in credit and this is done due to their costs. I was personally not happy with this approach but the company replied to my query within the hour and refunded my money. Overall a good outcome. Thanks

2024年9月16日
自発的なレビュー
5つ星のうち1の評価

Bait and switch!

Bait and switch! I chose this site because they said no subscription required. Then I have to buy at least $10 of credit to cover $2.10 of the card (and pay all the rest on credit card) and then be left with $7.90 of 'ellacard credit' in perpetuity.

Shady! Very dishonest. Possibly illegal

2024年7月19日
自発的なレビュー
5つ星のうち5の評価

So many ways to customize!

I had a great experience using your service to create a custom, birthday card for a child. I would have liked to have seen the email address and the phone number from which the text message would be coming from before I sent it. Maybe, I missed it? I could have informed the recipient to expect a surprise from such sources. People do delete messages from unknown sources.

I am saddened to see some reviews criticize this service. To use the service was their own choice.

The cost for having so many options available is truly most reasonable. Thank you.

2024年7月8日
自発的なレビュー
5つ星のうち1の評価

You have to spend $20 to buy $10.50 worth of cards.

Here the deal: The cards came out great, although sending them for other people to sign was bit convoluted. Although the customer service responded super quickly. And the app let's you do a lot of different things and generally is easy to use. The reason I gave them one star is because they use very scam like pricing. So theoretically each card I made only cost $5.25, which is fine. It was worth it to me for that price. But the way they have you pay is so sketchy. The total for both of my cards came out to $10.50 but you have to buy 'credits' and they only sell them in $10 increments. So that means I had to spend $20 to pay $10.50. And now I have $9.50 credits that I will probably never use and they know that. They made it so that the 2 cards I purchased came out to exactly $10.50 because they knew that I would have to spend $20 to buy 2 increments of $10 credits. Very disgusting. So if I would have bought just one card I would have had to pay $10 to get the credits toactually get the card to send. If you ask me, this is super scam like. So I absolutely do not recommend this company. Shame on you guys.

2024年4月22日
自発的なレビュー
5つ星のうち5の評価

Amazing options and equally amazing customer service!

I have now used this site 2 times & sooo happy I found them.
1st time was for a bereavement card, it was so easy to send the link to everyone, we each added our own page, our own words so it was much more personal and we were able to add money to the card. My friend was overcome with emotions, obviously grief, but also how beautiful it was to have everyone's sentiment together.
2nd time now for my birthday invite, I added music, tons of pictures and the RSVP section. I chose to copy & share link but they do have the option of sending via email and text. I just thought it would be easier sharing the link by texting the link myself vs copy & pasting everyone's number into the Ella site. I had a little trouble with the RSVP button disappearing on me😇 but Francesco/customer service via email helped me, he noticed the mistake I made and helped me correct pretty quickly. I am getting so many compliments on what a great & unique invite. Besides loving my invite, the RSVP section is so helpful listing everyone by the name they entered and number people coming. You have no idea how amazing my invite is... I am ecstatic! Thank you Francesco & EllaCard!!!!

2024年3月24日
自発的なレビュー
5つ星のうち5の評価

Good product experience

Not sure what some of the other people are talking about. The site works well and I had no issues at all. According to their faq they have a satisfaction guarantee and their pricing is fair as they don’t force a subscription which I like.

2024年3月20日
自発的なレビュー
5つ星のうち2の評価

Not a free service

It is difficult to find pricing on the site, but offers both subscription and the option to add credit toward future purchases. Look for this before attempting to make a purchase; it is not discoverable from the check-out page. Note that cost is based on the number of people who sign the card/ add images, etc. as well as if it is a group-signed card or sent from an individual.

I did not find this to be cost-effective, and I don't appreciate the less-than-transparent pricing options. I will find another service.

2024年3月19日
自発的なレビュー
5つ星のうち1の評価

Confusing - don't waste your time

Don't waste your time here if you're an occasional "evite" type person. You get what you pay for. I'll confess, I went here seeking a less expensive alternative for a simple e-card for a 11 year old birthday party. All I wanted to do was use a photo my daughter created as the cover and sent it to 15 people. Evite wanted to charge me maybe $1.5-2/invite? So I tried this service (maybe owned by Evite, ironically).

The interface is confusing. Notifications about responses to an event don't seem to occur. Want to share or co-host with a spouse or other person. Nope. Need a mobile experience - get ready for 5 years ago.

Maybe if you send e-invites all the time and want rock bottom pricing and are ok learning a new system for managing all your invites, maybe you'd like this service. Maybe.

2024年2月27日
自発的なレビュー
5つ星のうち1の評価

Ellacards is not a no subscription fee…

Ellacards is not a no subscription fee service as advertised.

I wish I would have scrolled down to the bottom of the pricing page after the pricing options per card before wasting my afternoon trying to design one card (my first and last time using Ellacards) to discover that prepaid credits are required, not the option to purchase a single card as listed. Ellacards has unique options with the ability to add photos, personalize messages from contributors (friends/family), and add music to their cards but I found it unfortunate that they don’t advertise their pricing credit/subscription fee honestly on their site. I should have known prior to creating the card before I used my time I can’t get back.

2024年1月15日
自発的なレビュー
Ellacard ロゴ

Ellacard からの回答

Hello,

We are sorry you feel misled, but we are very upfront about our pricing, and anyone can navigate to our pricing page to see exactly how we charge for our products. Additionally, we do offer a no-subscription option. When a customer purchases a credit pack, it is a one-time purchase and they will not be charged again - thus it is not a subscription fee. You correctly identified so many of the great features we uniquely offer our customers - the ability to add photos, videos, personalized messages, and more to our cards, the ability to invite others to sign your card, the ability to add music, custom backgrounds and confetti, and finally the ability to send the card(s) by text and email. These are not features that are easy to make, and we do not sell or share your data, so the only way for us to offer a premium product is to charge for it. We believe that our $10 base credit pack, which lets you create up to 5 cards is a fair price for all of the features we offer. Having said that, our goal is to come across as anything but dishonest, and we are sorry you had a poor experience so if you reach out to us we are happy to discuss further.

5つ星のうち4の評価

Got billed twice after transaction apparently failed!

Tried to finish but the website just kept hanging up and could not complete the transaction. Then two hours later, got notifications from PayPal…Ella Cards billed me twice??!!

And I had already sent an e-card using a different company.

Edit: Ella Cards responded promptly and issued refund.

2023年9月22日
自発的なレビュー
5つ星のうち2の評価

Deceptive Checkout Experience

Ellacard is peak "we designed our check out experience for maximum revenue versus actual customer experience" design. Look, I work in tech and I understand you want people to "get to the end" but this feels deceptive. You pick your card, entire a little note, enter the email address. It's digital, how expensive could it be, right? $6.99 CAD?! LOL. WHAT? Why is sending a DIGITAL CARD more expensive than me getting an actual card, postage, and sending it in the mail? Of course they're going to bet that you've put too much work in to turn back now and ultimately checkout with your purchase. Zing!

Look, if you're a business, and you're going to send a bunch of emails to your colleagues throughout the year for various occasions, need a bulk signing capability, and want a little pizzazz in the process, maybe the subscription makes sense.

But if you're just an average person looking to sending a one-off card (from one person to one person), you're better off finding an alternative or even just sending an email.

2023年9月8日
自発的なレビュー
Ellacard ロゴ

Ellacard からの回答

Hi Nicole,

You are absolutely correct in your observation that our subscription plans make more sense from an economics standpoint. Having said that, we do not want to force customers into a subscription like most e-card services do, and so we offer one-time payment options as well. For those customers who do subscribe, we have focused heavily on building a whole suite of tools and products, including cards, videos, and invitations, in order to create as much value to our subscribers as possible.

I do think it’s a bit disingenuous to compare our service to a simple email or even a traditional paper card, when you can use the Ellacard form factor to include photos, videos, gift cards, and GIFs in addition to text on as many pages as you want, not to mention the remote group-signing aspect or that you can send / resend to multiple recipients and verify delivery. There are no comparable services that offer the same level of customization as Ellacard, and I hope as someone who works in tech, you can appreciate the complexity that goes into building these features.

All that said, I definitely appreciate your complaint, and frankly you’re right - we do prominently feature our multimedia card editor and push users towards it to demonstrate our customization tools that differentiate us from other e-card services. As a relatively young company with little public awareness of our product outside of clicking on an ad, we need that user experience to be front and center.

It may also interest you to know that we make no money on the majority of our users, and we do not share any user data unlike most tech companies, which our customers appreciate immensely. As the saying goes: “if you are not paying for the product you are the product”.

Please feel free to reach out to contact@ellacard.com if you’d like to continue the conversation.

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