I love using Ellacard for my special occasions! The price is fair and it makes it so easy and quick to share greeting cards virtually and quickly with my loved ones from afar.
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レビュアーのコメントを見てみましょう
I enjoy making custom cards for friends and family, and Ellacard offers excellent options (photo imports, fonts, colors, animations, music, etc.) to do so. It is easy to navigate, edits are straightfo... もっと見る
Love using Ellacard for sending my coworkers happy birthday wishes! I have the subscription plan since I know I would get my money's worth and love the interface. It was a slight learning curve for t... もっと見る
It's a great way for me to be a little creative, plus personalize gift cards. Having several siblings, and adult children, it was a money saver, as well. I still send regular cards to the little ones.... もっと見る
企業情報
当該企業による記述
Create group, video e-cards for any occasion. Choose from our catalog of free and premium cards, including animated cards, or design your own!
連絡先
422 Bay Ridge Pkwy, 11209, Brooklyn, 米国
- 9292820637
- hello@ellacard.com
- ellacard.com
4.5
優良
156件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 75％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I would go less for a rating but that…
I would go less for a rating but that is not an option. The "service" is a joke and not as advertised. I knew from the start that I would design my own card. I am so glad I did as the selection is mundane at best and uncreative. The site unfortunately does not provide a horizontal format nor informative instructions. My card supposedly was sent to the named collaborators, who I supposed to be those to sign the card, per the "details" for the order but 24 hours after it was supposedly sent none received it. Well, except for the bereaved, who was not to have received it until later in the week AFTER his colleagues had signed it. As others mentioned imagine my surprise when at the end there was a charge as NOWHERE was it mentioned. The charge was not significant and for the convenience it might have been worth it in this time of hybrid schedules had the "service" actually worked as advertised. I already have one email submitted with questions to which 24 hours later I have not gotten a response. I submitted another email a few minutes ago asking how I can be sure the collaborators don't receive the silly card now that the intended individual has already received it. I cannot recommend this "service" and would like to speak to those leaving 5-star reviews to see if they were written by the owners family.
2023年8月6日
自発的なレビュー
Ellacard からの回答
Hi Donald,
That's definitely a harsh review and we're deeply sorry you had such a bad experience with Ellacard, especially considering your card was for such a serious occasion.
From your correspondence, it's clear that you mixed up the "contributors" (those signing a card) vs. the "recipient" (the person for whom the card was intended, the bereaved in this case). We've tried to make the language as clear as possible, though it's clear we have failed you, and we will be making updates to improve that based on your experience.
We don't have any record of you contacting us on any channel until one full day after you placed your order. When you did, we sent a detailed response to your email within one hour. We take great pride in our rapid support, and that's one of the key reasons we DO have so many glowing reviews across all review sites.
I wish you had expressed your frustration over the correspondence with our support email rather than trying to shame us publicly as we DO take a lot of pride in having the most feature-rich product in this space and we DO work closely with our customers to A) assist as soon as possible, B) refund where we're unable to assist, and C) continually improve our product, hence why the vast majority of our customers are extremely satisfied.
I understand you're frustrated, but please don't make assumptions about us or the effort we put into our product, and please don't disparage the integrity of our hard-earned, satisfied customers.
We had already refunded your order as Ellacard credit as you had expressed interest in trying our product again in the future, though as your review clearly expresses the opposite, I’ve processed it in cash instead.
Please do feel free to reach out again. We are definitely open to feedback and work hard to make things right.
Thanks,
Alex from Ellacard
We use Ellacard to send cards and gifts…
We use Ellacard to send cards and gifts to our employees and we love how interactive and collaborative the platform is! I would highly recommend.
2023年7月12日
自発的なレビュー
Great site and experience
Great site and experience. Our company uses Ellacard to celebrate our colleagues for various special occasions. Highly recommend!
2023年7月19日
自発的なレビュー
Personalized Gifts for Colleagues!
Love using Ellacard to send personalized gifts to my colleagues.
2023年6月21日
自発的なレビュー
My new favorite greeting card platform
I’ve used a few greeting card platforms, and Ellacard is my new favorite. It’s got the best features - I especially like that anyone can add videos and photos. I started a large group ecard (over 50 people) and everything worked out perfectly. Thanks Ellacard, I’ll be back.
2023年6月7日
自発的なレビュー
Everything worked as expected
Everything worked as expected. I created a group birthday card for our manager and everyone could sign it before I sent it to her. Would recommend!
2023年5月14日
自発的なレビュー
Not working
Initially, I was pleased by its options. It doesn't let you crop pictures, but it's fine. When I was testing the card, i asked to send it to me for testing, but no matter what I did, I couldn't open it. I received several emails with the same code. I tried to unsubscribe, it put that since it's a test email, I cannot unsubscribe (as I'm not subscribed). Furthermore, it did say it's free on google and that's why I tried it. It didn't work for me.
2023年3月29日
自発的なレビュー
Disgraceful
Disgraceful, states clearly fees not forced, then after you waste 10 mins you have to give payment details.
Cards are very plain and site is deceptive with false claims, avoid it save your money.
2022年12月24日
自発的なレビュー
Ellacard からの回答
Hi Paul,
We are sorry you feel misled. We do not advertise our products as free anywhere on our site or our advertising. We DO say that you do not have to purchase a subscription to use our site, which is true. Just because you do not need to purchase a subscription does not mean we are free, and I would warn against using any sites that are free as they will likely sell your personal data. It appears that your poor review is a reflection of your disappointment that our product is not completely free and not our card selection or platform, which over one million people have enjoyed.
Regards, Ellacard
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