We ordered a bespoke size wall mounted headboard from Elliot Beds. We are delighted with the quality of the headboard. We had an issue where the wrong size item was delivered but this was handle... もっと見る
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Absolutely shocking customer service - there’s zero. Impossible to get hold of anyone to speak to. The delivery times reflected on the website are nonsense you’ll try for days to get hold of someone i... もっと見る
Having found Elliott Beds through facebook.com, I chose the most suitable mattress from the online shop. The reviews were 2nd to none,very competitively priced.The order was made. And communication a... もっと見る
This was the best money I’ve ever spent, always could only afford cheap, I found my mattress on their website, it was cheap, so I was expecting rubbish quality. I was so wrong, it is absolutely amazin... もっと見る
企業情報
当該企業による記述
At Elliot's Beds, we take pride in offering top-quality, handmade beds crafted in Wakefield, West Yorkshire. Our state-of-the-art manufacturing facility is dedicated to producing the finest beds on the market. Our ottoman storage beds are renowned for their exceptional quality and design, consistently receiving high rankings online. We recognize that each customer has unique needs and preferences, which is why we provide a wide range of options in fabric and design. Our experienced team of designers and craftsmen can create any fabric bed to meet your specific requirements within days. With an extensive selection of over 16 colors and fabrics, finding the perfect match for your decor is simple. Elliot's Beds is committed to fast and efficient delivery. On average, we deliver your new bed within two weeks of order placement. Our customer service team is available 24/7 to answer any questions regarding our products and delivery information. For top-quality, handmade beds, trust Elliot's Beds. Order today or email us to learn more about our offerings. We are here to help you find the bed of your dreams!
連絡先
3B, Caldervale Business Park, Huddersfield Road, WF13 3JW, Wakefield, 英国
- 0800 124 4846
- hello@elliotsbeds.co.uk
- elliotsbeds.co.uk
4.0
ほぼ満足
457件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 5％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Elliots Beds からの回答
Thank you for choosing Elliots Beds,
Customer Care Team
The Sussex bed is absolutely beautiful
The Sussex bed is absolutely beautiful. We got it in Pink Blush Velvet. Really stunning- just like the pictures. The bed is heavy & well made. It took about 30 minutes for 2 people to put together. In comparison to my previous bed, the difference in quality was noticeable immediately. My previous bed was an M&S bed I'd had for 5 years. This one will certainly last much longer.
My only recommendation for Elliots beds would be to possibly include an instruction sheet for assembly, & also use a different delivery provider. The delivery men were very polite, & put the bed in a downstairs room we requested, but arrived a day late & there was very little communication from the delivery partner before the delivery.
2025年10月19日
自発的なレビュー
Elliots Beds からの回答
Thank you so much for your wonderful review! We’re delighted to hear that you love your Sussex bed in Pink Blush Velvet and that the quality has made such a noticeable difference.
We appreciate your helpful feedback regarding the assembly instructions and delivery experience — this will be passed on to help us improve.
Thank you again for choosing Elliots Beds!
Kind regards,
Elliots Beds
Customer Care Team
Ordered
Ordered , expected delivery 3 weeks actual delivery 8 days , great mattress and good communication from company, would recommend
2025年9月22日
Elliots Beds からの回答
Thank you for your great feedback! We’re delighted to hear that your mattress arrived early and that our communication met your expectations. We really appreciate your recommendation!
Kind regards,
Elliots Beds
Customer Care Team
My experience was great
My experience was great, nice headboard, I received it on time. Exactly what I wanted
2025年10月6日
Elliots Beds からの回答
Thank you so much!
I paid for assembly but the guys did…
I paid for assembly but the guys did not come with the tools so could not assemble. This was refunded it just doesn't help that I can not assemble myself. The bed is lovely. I bought one expecting the bottom bit but apparently it was different from what I chose.
2025年9月30日
Elliots Beds からの回答
We’re very sorry to hear about the issues with your delivery and assembly. We’d like to assist further and see if we can resolve this for you. Could you please provide your order reference number and a contact number so a member of our team can get in touch directly?
Thank you for your patience, and we’re glad to hear you’re pleased with the bed itself.
Kind regards,
Elliots Beds
Customer Care Team
Elliots Beds からの回答
Thank you x
We ordered two headboards both…
We ordered two headboards both excellent quality , really pleased with them both.
2025年9月22日
Elliots Beds からの回答
Thanks for the lovely review, it really helps us!
Responsive
Amazing company. Very responsive. One of our items had a mark on it and they arranged a replacement and again delivery of this wad very prompt
2025年9月9日
Elliots Beds からの回答
Thank you so much for your kind feedback! We’re delighted to hear that you were happy with our responsiveness and that the replacement and delivery met your expectations.
Kind regards,
Elliots Beds
Customer Care Team
Really happy with the bed we purchased…
Really happy with the bed we purchased for my daughter, sturdy, well made and looks great.
Great customer service and would highly recommend as a company.
I made a mistake with the measurements when ordering but the company was quick to resolve
Very helpful and will be purchasing another bed in the future :)
2025年9月28日
自発的なレビュー
Elliots Beds からの回答
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your daughter’s bed and that our team could help resolve the ordering issue. We look forward to assisting you with your next purchase!
Kind regards,
Elliots Beds
Customer Care Team
Fast delivery
Fast delivery
Excellent Ottoman really pleased with it
Great communication
Would definitely recommend
2025年9月9日
Elliots Beds からの回答
Thank you so much for your feedback! We’re delighted to hear you’re pleased with your Ottoman and our communication. We really appreciate your recommendation!
Kind regards,
Elliots Beds
Customer Care Team
I love love the headboard.quality is 100% and I would definitely buy again
I love love the headboard.. it is perfect and well made ...my only fly in the ointment was the delivery time .. lack of comunication ( del time .. 10-2
They turned up at 9pm ...it's not the time they eventually came .. it's not keep in touch , because I thought they weren't coming .....but when they got to my address they said they can't carry it upstairs ..I said just take it back , then they said they would take it up for £20 ... absolutely disgusting pair of individuals ...so they turn up @ 9pm 7hrs late and then refused to carry it upstairs.... But would for £20 ..THEY WERE A PAIR OF CROOKS .....all I can say they will do your business alot of harm
2025年9月1日
Elliots Beds からの回答
Thank you for sharing your feedback, and we’re delighted to hear that you love your headboard.
We’re very sorry to hear about your delivery experience and completely understand your frustration. Please be assured that we take these matters seriously and have reviewed all of our third-party courier partners to prevent issues like this from happening in the future.
We truly appreciate your patience and for bringing this to our attention, as customer satisfaction is very important to us.
Kind regards,
Elliots Beds
Customer Care Team
Great company.
Great company.
Excellent service.
Quality products.
Love our new wall headboard.
Professionally made.
Top quality.
2025年9月1日
Elliots Beds からの回答
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your new wall headboard and are happy with the service and quality of our products.
Kind regards,
Elliots Beds
Customer Care Team
Avoid
The items themselves were satisfactory but the customer service and whole experience of the company was nothing more than shocking, no replies to emails until I raised dispute with bank, then a flurry of what’s app messages calls from the delivery driver and also turned up on my door demanding to gain entry to see the panels. Once I told them I would retract dispute again they have gone silent and no contact. Avoid at all costs. Thankfully the goods were good but if anyone else had issues with the product then they wudnt be able to contact the company at all.
2025年8月25日
Elliots Beds からの回答
We would like to clarify the situation regarding delivery and the dispute you raised. The items were delivered and received by your partner, and we have photos and video confirming this. Following your claim that the items were not received, we sent the same courier to your address to verify the issue. During this visit, your partner confirmed that the items had indeed been delivered and that everything was in order, and advised that you would contact the bank to cancel the chargeback.
Unfortunately, this has not yet been done, and the headboard panels remain with you. As a company built on customer satisfaction, we cannot tolerate untrue allegations regarding our service. We will be attaching evidence of delivery and confirmation from your partner to support this. You can keep the panels however we ask for you to update your review as alternatively we may have to take further action.
Kind regards,
Elliots Beds
Customer Care Team
Great quality for the price!
Great bed. Very well built. Had a issue with the delivery time slot however Gemma was very helpful and managed to re arrange the time.
2025年8月23日
自発的なレビュー
Elliots Beds からの回答
Thank you for the kind review
Got there in the end
Bed is good quality but you have to pray nothing goes wrong as customer service is hard to get hold of.
I mistakenly ordered a headboard too big to get up the stairs and had to call about 5 times over a week before I got through to anyone who would help me order a replacement.
Despite paying for them to deliver to the bedroom, i had to argue with the couriers who claimed it wasn't their job.
2025年4月22日
自発的なレビュー
Elliots Beds からの回答
Thank you for your feedback. We’re glad to hear that you’re happy with the quality of your bed.
We’re very sorry that you found it difficult to get through to our team and for the issues you experienced with delivery. Your comments have been noted, and we are continually working to improve both our customer service response times and our delivery processes.
We appreciate your patience and for bringing this to our attention, as customer satisfaction is very important to us.
Kind regards,
Elliots Beds
Customer Care Team
Ordered some samples of material and…
Ordered some samples of material and only received one of each when I had paid for
2025年7月29日
Elliots Beds からの回答
Thank you for your feedback. We’re very sorry to hear about the issue with your sample order. We issued a refund for the samples that were out of stock.
Kind regards,
Elliots Beds, Customer Care Team
Poor Value/Overpriced
My order was a quick delivery, however it was not worth the price. It was made quite well, however, the quality of the fabric was very poor. I think it was overpriced, I could have purchased better quality elsewhere and I wish I had.
2025年6月30日
Elliots Beds からの回答
Thank you for sharing your feedback. We’re glad to hear that your order was delivered quickly and that the product was made well.
We’re sorry to hear that you feel the fabric quality did not meet your expectations. We truly value customer feedback as it helps us continue to improve our products and service.
Kind regards,
Elliots Beds
Customer Care Team
Impossible to contact!
Have sent 3 emails and never had a response. Asked a question about a headboard dimension a few months back to no response. Ordered and paid for 5 samples, only got sent 4 of the 5. Impossible to contact about the missing sample, the final email their inbox was so full that my email didn’t deliver. At least I’m only 25p out from a missing sample and I don’t have a problem with a whole headboard that would have cost a lot more!
2025年6月3日
Elliots Beds からの回答
Thank you for your feedback. We’re very sorry for the delays in responding to your emails and for the missing sample. We have refunded the 25p for the missing item and hope this resolves the issue.
We appreciate your patience and for bringing this to our attention.
Kind regards,
Elliots Beds
Customer Care Team
Elliots Beds からの回答
Thank you for your feedback. We’re glad to hear your samples were delivered promptly the next day.
If you’re happy with the resolution, we would greatly appreciate it if you could consider updating your review to reflect your experience.
Kind regards,
Elliots Beds
Customer Care Team
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