Elliots Beds レビュー 

Elliots Beds からの回答

2025年12月10日

Thank you very much for taking the time to leave us a review.

We’re delighted to hear that your bed was delivered and assembled in your chosen room smoothly and that you were pleased with the service provided.

If there’s anything else we can help you with, please feel free to contact us.

Thank you.
Customer Care Team @ Elliots Beds.

Elliots Beds からの回答

2025年12月10日

Thank you so much for taking the time to share such a detailed review.

We’re thrilled to hear that Adam and the team were able to help you find exactly the bed you had in mind, and that our range, pricing, and customisation options stood out after your search. It’s great to know the mattress customisation worked well for you and that everything, from specification checks to the quick delivery, met your expectations.

We’re especially pleased that you’re finding the bed so comfortable and that the additional storage is proving useful, all while feeling luxurious and great value.

If you ever need anything else, we’re always here to help.

Thank you.
Customer Care Team @ Elliots Beds.

Elliots Beds からの回答

2025年12月10日

Thank you for your feedback, and I am very sorry for the inconvenience you have experienced.

We have reviewed your order and our correspondence in detail. As per your order confirmation email, which was sent to you at the time of ordering, the same fabric/colour was selected twice. These are the two samples that were then correctly dispatched to you in line with that order.

In response to your messages, we did reply asking you to confirm the correct fabric colours you were hoping to receive so that we could send out the additional samples. We also refunded the full 50p charged for the two original samples, and we have confirmed in email that we are happy to offer you a discount on any future bed order as a gesture of goodwill.

We truly regret that your experience with the sample ordering process has led to a 1-star review, particularly as the items sent matched the details on the order. Had we been made aware earlier that different colours were required, we would gladly have sent the extra samples out free of charge.

Customer reviews are very important to us, as they help other customers see the full picture of our service. If you would like us to resend any specific fabric colours or discuss this further, please contact our customer care team and we will be more than happy to help.

Thank you.
Customer Care Team @ Elliots Beds.

Elliots Beds からの回答

2025年12月10日

Thank you for taking the time to share your feedback.

We are very pleased to hear that you are happy with your new bed and the service you received. I am glad our team were able to quickly resolve the address issue for you and ensure your 15% discount was honoured, even after your order was placed.

If you need any further assistance in the future, please do not hesitate to contact us.

Thank you.
Customer Care Team @ Elliots Beds.

Elliots Beds からの回答

2025年12月3日

Thank you for taking the time to leave your feedback. We’re sorry to hear that the mattress feels firmer than you expected.

For clarity, every mattress on our website includes a firmness rating to help customers choose the correct comfort level. In addition to this, you also contacted us directly and left the following note with your order:

“I need firm mattress. One of your customer assistants, Adam, told me you can make one for me. Please send me firm mattress with same specification. If you can’t send firm mattress then I do not wish to purchase medium-firm.”

As you can see, you specifically informed us that you did not want a medium–firm mattress, so we created a firm mattress for you exactly as requested. We offer three comfort options: soft, medium, and firm — we do not offer “extra firm,” as mentioned in your review.

We’re also disappointed to see a 1-star review without any contact to our customer service team beforehand. We are always happy to help and would have gladly discussed your concerns to find a solution.

If you would like us to look into this further or explore possible options, please contact our customer care team — we’re here to help.

Elliots Beds からの回答

2025年12月3日

Thank you for your feedback — we’re really glad to hear you’re happy with the bed! We’re sorry to hear the delivery process caused you unnecessary stress. Clear communication is important, and we appreciate you letting us know about the issues you experienced.

We’ll be passing this feedback on to the delivery company so we can improve the experience going forward. Thank you again for your honesty and for choosing us — we truly appreciate it.

⸻

Elliots Beds からの回答

2025年12月3日

Thank you so much for your lovely review! We’re delighted to hear that your new headboard is exactly what you were hoping for. It’s great to know our delivery team made the experience even better — we’ll be sure to pass your kind words on to them.

We really appreciate your recommendation and your support. Enjoy your new headboard, and thank you for choosing us! 👍💛

Customer Service Team
Elliots Beds

Elliots Beds からの回答

2025年12月2日

Thank you so much for your amazing review!

We’re thrilled to hear that you’re loving your new bed and that it’s brought that hotel-luxury feel to your bedroom. Our team works hard to deliver great service and craftsmanship, so it means a lot to know we hit the mark from start to finish.

We truly appreciate your recommendation and your kind words about the quality and comfort of the bed. Enjoy your new setup — and thank you again for choosing Elliott’s Beds! 🛏️💛

Elliots Beds からの回答

2025年12月10日

Thank you so much for taking the time to leave such a fantastic review.

We are delighted to hear that you found the service friendly, professional, and efficient from start to finish, and that the bed has exceeded your expectations in both quality and design. It is wonderful to know that the upholstered headboard, craftsmanship, and overall finish have helped create a hotel-standard feel in your bedroom, and that you are finding the bed sturdy, comfortable, and truly premium.

Your recommendation and comments about the bed being “worth every penny” mean a great deal to us and the whole team at Elliots Beds.

If we can assist you with anything else in future, please do not hesitate to get in touch.

Thank you.
Customer Care Team @ Elliots Beds.

Elliots Beds からの回答

2025年11月26日

Thank you so much for your lovely feedback! We’re thrilled to hear you love your new bed and that our delivery team made the experience a positive one. We truly appreciate you choosing us and hope you enjoy many comfortable nights’ sleep!

Warm regards,
Customer Service Team @ Elliots Beds

Elliots Beds からの回答

2025年11月26日

Thank you, Richard! We’re really glad to hear you’re happy with the Hybrid 3000 pocket pillow top mattress. We appreciate you taking the time to leave a review and hope it continues to serve you well.

Best wishes,
Customer Service Team @ Elliots Beds

Elliots Beds からの回答

2025年11月26日

Thank you so much for sharing your experience! We’re really pleased to hear our team were able to get everything sorted for you and make sure you didn’t miss out on the Black Friday offer. It means a lot that you’ve chosen us again for your second bed, and we truly appreciate your loyalty and kind words about our quality and service.

We have updated the delivery address with our third party courier so don’t worry — and if you need anything at all, we’re always here to help.

Warmest thanks,
Customer Service Team @ Elliots Beds

Elliots Beds からの回答

2025年11月26日

Thank you for taking the time to update your experience. We’re really glad our team were able to resolve the mattress mix-up for you and arrange the correct delivery and collection. We understand how frustrating a rocky start can be, so we truly appreciate your patience and the chance to put things right.

If there’s ever anything else we can help with, we’re always here.

Warm regards,
Customer Service Team @ Elliots Beds

Elliots Beds からの回答

2025年11月26日

Thank you so much for your wonderful review, Jenny! We’re delighted to hear that the 4000 Box Pillow Top Mattress has lived up to your expectations and that the whole family has already put it to the test. It’s great to know our team were able to help with your questions along the way, too.

We really appreciate your recommendation and are thrilled that your daughter may be choosing us as well. It means a lot when customers return, and we look forward to helping you again in the future.

Thanks again for choosing Elliots!

Warm regards,
Customer Service Team @ Elliots Beds