Your reminder on my energy invoice suggesting that I could save by changing to another recommended plan prompted me to check on line. I found the process to change plans was reasonably easy to navigat... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was notified that the tenant was moving out, so I organised a plan with Engie. So three days later, I received a call. The energy has been remotely disconnected - not an uncommon thing - and Engie... もっと見る
企業が回答しました
There was a one customer support service name is mirnda she is lovely . My frnd refer to me and she give me every solution and she is very polite to satisfied the customer. I am soo happy to talk wi... もっと見る
企業が回答しました
After comparison my married son moved his electricity to ENGIE, after just receiving a hefty bill from Origin who I have remained loyal to for 35 years. I also connected to ENGIE. We both have Sola... もっと見る
企業が回答しました
企業情報
当該企業による記述
ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
連絡先
オーストラリア
- engie.com.au
3.6
まあまあ
2060件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 99％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Called to re schedule my connection…
Called to re schedule my connection lady Melinda I spoke to was marvellous .
Great customer service 👏
2026年9月16日
ENGIE からの回答
Hi Mina, thank you for your feedback. We're delighted to hear you had a great experience while rescheduling your connection and that our team provided excellent customer service. We truly appreciate your kind words and your support. If you ever have any questions or concerns, please reach out via our feedback form at https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8am to 7pm (AEST). Thanks, Sophie.
Poor Post Tenancy Support
I disputed an estimated final gas bill for a former rental property. I explained that I had been away from the property for significant periods before moving out, and asked whether the final bill could be reviewed against an actual meter reading or whether the account could be placed on hold while it was investigated.
ENGIE confirmed that the final bill was based on an estimated meter reading. However, because I had moved interstate, no longer occupied the property, and the account had been finalised, ENGIE said it could not arrange a special meter read or reassess the bill using a new actual reading.
My concern was not simply that a new meter read could not be arranged; it was that the estimated final bill did not appear to account for my periods of absence. The response did not provide a detailed explanation of how the estimate was calculated, the historical usage used, or whether any later actual meter reading could be used to verify the final estimate.
The original case was then closed and could not be reopened. ENGIE advised that the bill remained payable under the account terms.
I appreciate that access to a former rental property may be limited after an account is closed, but I found the resolution process inflexible and unsatisfactory. I would have preferred a clearer explanation of the estimated-billing calculation and a more substantive review before being asked to accept the final amount.
2026年9月16日
自発的なレビュー
ENGIE からの回答
Hi Luis, thank you for taking the time to share your feedback. We appreciate you outlining your concerns regarding the estimated final gas bill and the explanation provided during the review process. We also acknowledge your comments regarding the level of detail provided about the estimation methodology, historical usage considerations, and the outcome of the review once the account had been finalised. We would like the opportunity to investigate this matter further. To assist you, please contact us directly on 138808 or via our feedback form https://engie.com.au/feedback-trustpilot . Thanks, Sophie.
After comparison both my son & I are now with ENGIE
After comparison my married son moved his electricity to ENGIE, after just receiving a hefty bill from Origin who I have remained loyal to for 35 years.
I also connected to ENGIE.
We both have Solar Panels & a Tesla Battery.
2026年9月14日
ENGIE からの回答
Hi Lynda, thank you for taking the time to share your feedback and welcome to ENGIE! We're delighted to hear that both you and your son chose to join us after comparing your energy options. We appreciate the trust you've placed in us and look forward to supporting you both on your energy journey. If you ever have any questions or concerns, please reach out via our feedback form at https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8am to 7pm (AEST). Thanks, Sophie.
good service
2026年9月14日
ENGIE からの回答
Hi Sourav, thank you for your feedback! We're glad the services was good. We appreciate you reaching out to us. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
They sent wrong bill almost double the…
They sent wrong bill almost double the bill for GAS, when I raised the complaint, and they put the blame on some other company i.e. wholesaler, I am not sure what check and balances they have before they send bill to the customer, it's been 2 months and still not able to get the correct invoice to pay the bill, you can see the screenshot here and it's been nightmare, hasn't fixed it yet!!
2026年9月15日
自発的なレビュー
ENGIE からの回答
Hi Hassan, thank you for taking the time to share your feedback. We understand your frustration regarding the incorrect gas bill and the ongoing delay in receiving a corrected invoice. We would like the opportunity to review this matter further and investigate what has occurred. To assist us, please contact us directly on 136 808 or via our feedback form https://engie.com.au/feedback-trustpilot . Thanks, Sophie.
ENGIE からの回答
Hi Pamela, thank you for sharing your feedback. I'm pleased to hear that you had a positive customer service experience with us. We always strive to provide helpful and professional support, so it's great to know that our team was able to assist you. If you ever have any questions or concerns in the future, we're here to help. You can reach us by completing the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am to 7pm (AEST), and we'll do our best to assist you. Thanks, Sophie.
ENGIE Incompetence
I am unable to email ENGIE because they don't recognise me. So this is my email:
CASE 20667773 HAS NOT BEEN RESOLVED as per your latest email.
I forwarded the requested pictures of the meter and have not heard ANYTHING from Engie at all until today when I received a reminder to pay my account and then an email saying the case closed because I didn't respond to your email. I can't respond to an email I did not receive.
I will not be paying this account until this severed breach of contract has been dealt with. As I stated previously, I did not authorise the NMI you changed to be changed. ENGIE transferred the wrong NMI. I requested that my account be closed and ENGIE chose to ignore this request also.
As no one has contacted me I am still waiting for an outcome.
I have been very patient and now am getting very frustrated with the incompetence of ENGIE.
It is disgusting that this is the only way I can email them.
2026年9月11日
自発的なレビュー
ENGIE からの回答
Hi Joy, We're sorry to hear about your experience and understand your frustration. I'd like the opportunity to review your concerns and assist further. I will reach out to you via email to discuss the matter in more detail and work towards a resolution. You can also call us at 13 88 08 (Mon–Fri, 8 AM–7 PM AEST) Thank you for bringing this to our attention.
Kind regards, Sophie.
Still awaiting connection status...
I received the following email: "Hi Craig Phillis, Thank you for signing up with ENGIE! We're thrilled to have you on board. Now that you've joined us, we’d love to hear about your experience. We truly value your feedback as it helps us improve and ensures every customer gets the best experience possible."
Yet...I have received nothing about my new electricity connection and I have no sign on details???
2026年9月10日
ENGIE からの回答
Hi Craig, thank you for bringing this to our attention. We understand your concern regarding receiving a welcome email without any information about your new electricity connection or account sign-in details. We'd like the opportunity to review this further and ensure everything is progressing correctly. I will contact you via email to investigate your concerns and provide an update on your connection and account access. You can also call us at 13 88 08 (Mon–Fri, 8 AM–7 PM AEST). Kind regards, Sophie.
Good rates, but communication needs improvement.
I signed up with ENGIE on the 2nd after finding their rates competitive, so I was happy to make the switch. However, I’m still waiting for confirmation and my welcome information, and there has been no communication since signing up.
At this stage, I’m not really sure what is happening with my account or whether the switch has been processed. I understand these things can take time, but even a simple update or confirmation would provide some reassurance.
The rates were the main reason I chose ENGIE, but the lack of communication so far has made the sign-up experience disappointing. Hopefully this is just a delay and things improve once the account is fully set up.
2026年9月10日
ENGIE からの回答
Hi Elise, thank you for your feedback, and we're sorry to hear about your experience. We understand how frustrating it can be to sign up and then not receive any confirmation or updates regarding your account. We appreciate you bringing this to our attention. I'd like the opportunity to review your concerns and investigate the status of your sign-up and account setup. We will contact you directly via email to assist further and provide an update. You can also call us at 13 88 08 (Mon–Fri, 8 AM–7 PM AEST). Regards, Sophie.
ENGIE からの回答
Hi Nick, Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. We would like to understand your concerns in more detail and look into this further. Please visit the link so we can assist you: https://engie.com.au/feedback-trustpilot. You can also call us at 13 88 08 (Mon–Fri, 8 AM–7 PM AEST). We're here to help. Regards, Sophie.
ENGIE からの回答
Hi Swatantra, Thank you for your feedback. We're thrilled to hear that you had an extremely satisfying experience with our service. It's great to know that we were able to meet your expectations. We appreciate you taking the time to share your experience and thank you for choosing ENGIE. If you ever need assistance in the future, please don't hesitate to reach out via our feedback form https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Thanks, Sophie
ENGIE からの回答
Hi Toby, Thank you for your feedback. We're delighted to hear that you found our online process easy to complete and that your connection changes were handled seamlessly.
We appreciate you taking the time to share your experience and thank you for choosing ENGIE. If you ever need assistance in the future, please don't hesitate to reach out via our feedback form ENGIE Feedback Form https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Thanks, Sophie
I was never sent what the new charges…
I was never sent what the new charges would be , also was put on the highest price billing tariff with no off peak when I rang to ask what I was been charged the Indian lady keep telling me the old charges, I only had one question..what is the new charges. After 15 minutes on the phone I hung up, I was so frustrated that one question couldn't get an answer. Now 3 weeks later I've found out my bill is 3 times more expensive and was charged 35 cents per kW. No off peak .I don't like the dishonesty from you and when people see what you're charging which is 15% above what the government has recommended
2026年9月7日
自発的なレビュー
ENGIE からの回答
Hi Deidre, Thank you for sharing your experience. We appreciate your feedback regarding pricing communication, billing, and your interaction with our support team. I’d like to investigate this matter further. Please visit the link below so we can assist you: https://engie.com.au/feedback-trustpilot. You can also call us at 13 88 08 (Mon–Fri, 8 AM–7 PM AEST). We're here to help. Regards, Sophie.
ENGIE からの回答
Hi Tania, thank you for your feedback. We're delighted to hear that Tom made the switch-over process easy for you. We'll be sure to pass on your kind words to him. Thanks for choosing ENGIE. If you ever need assistance in the future, please don’t hesitate to reach out via our feedback form https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Thanks, Sophie.
ENGIE からの回答
Hi Olivia, thank you for your feedback. We’re delighted to hear that you found the sign-up process quick and easy. Making it simple to get started online is something we strive for, so it’s great to know we delivered that experience for you. Thanks for choosing ENGIE. If you ever need assistance in the future, please don’t hesitate to reach out via our feedback form https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Thanks, Sophie.
Very good in attendance
2026年9月1日
ENGIE からの回答
Hi Herminio, thank you for your feedback. We’re delighted to hear that you had a positive experience and found our team attentive and supportive. If you ever need assistance in the future, please don’t hesitate to reach out via our feedback form https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Thanks, Sophie.
Simple
Simple , only issue was I felt there should have been better/clearer confirmation of change!
2026年9月2日
ENGIE からの回答
Hi Graham, thank you for sharing your feedback. We appreciate your suggestion regarding clearer confirmation of changes and will take this on board as we continue to improve our customer experience. You can also submit your concern through this link: https://engie.com.au/feedback-trustpilot or call us on 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST) and ask for Customer Advocacy Team. We’ll make sure this matter is investigated and that the appropriate support is provided. Thanks, Sophie.
easy to navigate the website
easy to navigate the website, after seeing a little better deal
2026年8月30日
ENGIE からの回答
Hi Britta, Thank you for taking the time to share your feedback. We're delighted to hear that you found our website easy to navigate and that you were able to find a better deal that suited your needs. We appreciate your support and look forward to continuing to serve you. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Regards, Sophie.
no follow up and bad service
had a few issues. i was moving out of a place and let them know ahead of time the disconnection date, which they must have got wrong because I was billed for the next tenants power. I have then had to call to have it fixed retrospectively and there is no email/trail of the case happening so I had to email to follow up.
I then also needed it connected at the new property on the Friday, it was confirmed over the phone and then I go out to the property and we have no power, and they don’t cover the weekend unless it’s at additional cost.
I also had issues with them having the wrong address on my account for months and that just never got fixed but I was apparently getting billed right.
Nice enough on the phone but these things need to get done.
I had one good person who helped once to get our power connected quickly in our last rental but they have been a mess since.
2026年8月28日
自発的なレビュー
ENGIE からの回答
Hi Ivan, thank you for your feedback. We're sorry to hear about the billing, address, and connection issues you experienced. We appreciate your patience and I'd like the opportunity to review your concerns and assist further. Please contact us through this link https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST), and ask for the Customer Advocacy Team. We will be glad to review the matter and do our best to help resolve your concern. Regards, Sophie.
ENGIE からの回答
Hi Brandon, Thanks for your review! We're happy to hear the online setup was smooth and straightforward. We also appreciate your feedback on rates, please feel free to reach out to us and we will help you with the best available rates. Just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
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