Your reminder on my energy invoice suggesting that I could save by changing to another recommended plan prompted me to check on line. I found the process to change plans was reasonably easy to navigat... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was notified that the tenant was moving out, so I organised a plan with Engie. So three days later, I received a call. The energy has been remotely disconnected - not an uncommon thing - and Engie... もっと見る
企業が回答しました
There was a one customer support service name is mirnda she is lovely . My frnd refer to me and she give me every solution and she is very polite to satisfied the customer. I am soo happy to talk wi... もっと見る
企業が回答しました
After comparison my married son moved his electricity to ENGIE, after just receiving a hefty bill from Origin who I have remained loyal to for 35 years. I also connected to ENGIE. We both have Sola... もっと見る
企業が回答しました
企業情報
当該企業による記述
ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
連絡先
オーストラリア
- engie.com.au
3.6
まあまあ
2060件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 99％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Love the app!
Signed up through a retail promo and I absolutely love this app! Super clean layout and highly intuitive."
2026年8月27日
ENGIE からの回答
Hi Maggie, Thank you for the wonderful feedback! It's great to know our app's simplicity and user-friendly design are making a positive impression. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Regards, Sophie.
The whole experience of moving was very…
The whole experience of moving was very simple and quick.
2026年8月27日
ENGIE からの回答
Hi there, thank you for sharing your feedback. We're delighted to hear that your moving experience was simple and quick. We appreciate you taking the time to let us know. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
Why are there retailers?
I never quite understood why you'd need retailers seeing that it all comes from the same supplier, so there is only so much retailers can do. Overall I've had good experience, only downside is the feed in (from Solar) prices are not very good, and the rates for peak solar times are too high for when i buy from the grid (compared to others, again keeping in mind they are retailers so there is only so much they can play around with the price)
2025年11月26日
ENGIE からの回答
Hi Wallace, thank you for sharing your feedback. We appreciate your insights and are pleased to hear you've generally had a positive experience. Your comments regarding solar feed-in rates and peak-time pricing are noted and valued. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
Right from the first phone call I…
Right from the first phone call I experienced professional customer service.
2026年8月20日
ENGIE からの回答
Hi Jeanette, thank you for your kind feedback. We're delighted to hear that you experienced professional customer service from your very first interaction with us. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
Buyer beware!
Overcharge, under service and poorly communicate. Buyer beware - so many other better options, do not give them your money
2026年8月24日
自発的なレビュー
ENGIE からの回答
Hi there, thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We value your comments and appreciate the opportunity to learn from your experience. I'd like the opportunity to review your concerns and assist further. Please contact us through this link https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST), and ask for the Customer Advocacy Team. We will be glad to review the matter and do our best to help resolve your concern. Regards, Sophie.
Questioning was relevant and allowed…
Questioning was relevant and allowed understanding of contractural obligations.
2026年8月18日
ENGIE からの回答
Hi Anne, Thank you for the positive feedback. We're pleased that the questioning supported a clear understanding. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
ENGIE からの回答
Hi Rajeev, thank you for your feedback! We're glad the sign-up process was easy and that the information provided was clear and easy to follow. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
The worst experience with these guys…
The worst experience with these guys moved to the new house been in dark for so long! No answer no support nothing!
2026年8月17日
ENGIE からの回答
Hi Parisa, thank you for your feedback! We're sorry to hear about your experience and the lack of support during this time. Your feedback has been noted. I'd like the opportunity to review your concerns and assist further. Please contact us through this link https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST), and ask for the Customer Advocacy Team. We will be glad to review the matter and do our best to help resolve your concern. Regards, Sophie.
Changed my billing to the NRMA discount…
Changed my billing to the NRMA discount offer successfully. Then received letters confirming new account details and to access through the app. Now the online system won’t accept my details even though I’ve registered. I Called their Indian call centre , spoke at length to someone who was hard to understand and who did not understand the core problem . They said to use a different email ( I don’t have one and they already send docs to my current email?). Promised to resolve and of course nothing done.I can’t access data on my account meaning the app is useless to me. Can’t get an entail Adress to send screenshot proof of the account closed notice, have be constantly redirected to that that dumb arse bot program which is frustrating to say the least. The call centre staff simply tell you what you want to hear after wasting your time and then do nothing.
If you can use an alternative supplier in your area then do so I reckon.
2026年8月17日
自発的なレビュー
ENGIE からの回答
Hi there, thank you for your feedback! We're sorry to hear about your experience. We understand your frustration with the account access issues and the support you received. Your feedback has been noted. I'd like the opportunity to review your concerns and assist further. Please contact us through this link https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST), and ask for the Customer Advocacy Team. We will be glad to review the matter and do our best to help resolve your concern. Regards, Sophie.
Engie restored 😊
Having written a bad review engie reached out to me and with several emails we solved the issues with great success their communication was thorough and professional and I thank them for following up with me
2026年8月21日
自発的なレビュー
ENGIE からの回答
Hi Richard, thank you for your feedback. We're pleased to hear that we were able to resolve the issue and that our follow-up communication met your expectations. We appreciate your patience throughout the process and thank you for taking the time to share your experience. I'd like the opportunity to review your concerns and assist further. Please contact us through this link https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST), and ask for the Customer Advocacy Team. We will be glad to review the matter and do our best to help resolve your concern. Thanks, Sophie.
Took 4 days to connect and ended up…
Took 4 days to connect and ended up changing providers who connected within 24 days.
2026年8月17日
ENGIE からの回答
Hi Rosemary, thank you for your feedback. We're sorry the connection process did not meet your expectations and appreciate you sharing your experience. I'd like the opportunity to review your concerns and assist further. Please contact us through this link https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST), and ask for the Customer Advocacy Team. We will be glad to review the matter and do our best to help resolve your concern. Thanks, Sophie.
I was already a customer
I was already a customer, I just changed my plan.
It was very easy and seamless to change plans.
2026年8月20日
ENGIE からの回答
Hi Raymond, thank you for your feedback. We're delighted to hear that changing your plan was easy and seamless. We appreciate your continued loyalty as an existing customer and are pleased that the process met your expectations. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
I could not understand the Customer…
I could not understand the Customer service staff member due to his accent.I was put on hold for a long period of time. I eventually went on line and processed the change myself due to long wait time and the lack of a staff member who could speak clear english.
2026年8月17日
ENGIE からの回答
Hi Geoffrey, thank you for your feedback. We're sorry to hear about your experience and apologise for the long wait time and communication difficulties you encountered. We appreciate and value your comments, as they help us identify areas where we can improve our service. I'd like the opportunity to review your concerns and assist further. Please contact us through this link https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST), and ask for the Customer Advocacy Team. We will be glad to review the matter and do our best to help resolve your concern. Thanks, Sophie.
ENGIE からの回答
Hi Anna, thank you for your feedback. We're glad to hear that changing your plan online was simple and easy to follow. We appreciate you taking the time to share your experience and thank you for choosing ENGIE. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
ENGIE からの回答
Hi Christopher, thank you for your feedback and for being a valued customer. We truly appreciate your loyalty and continued support, and we're pleased to have you as part of the ENGIE family. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
easy online application & switching…
easy online application & switching process. did it all without needing a human to assist
2026年8月19日
ENGIE からの回答
Hi Michael, thank you for your feedback. We're pleased to hear the online application and switching process was easy and convenient for you, and that you were able to complete everything without needing assistance. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
Ease of switching plan on-line
2026年8月18日
ENGIE からの回答
Hi Ian, we appreciate your feedback. It's great to know that the online services are meeting your expectations. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
There was no service request sent to…
There was no service request sent to powercor after the request was put in
2026年8月17日
ENGIE からの回答
Hi Abdul, I’m sorry to know about your experience. I’d like to help resolve this for you directly, so I will be reaching out to you today via email to address your concern properly.
You can also submit your concern through this link: https://engie.com.au/feedback-trustpilot or call us on 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST) and ask for Customer Advocacy Team. We’ll make sure this matter is investigated and that the appropriate support is provided. Regards, Sophie.
ENGIE からの回答
Hi Maria, thank you for your feedback! We're delighted to hear that the process was easy and effortless for you. We appreciate you taking the time to share your experience. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
Woow nice job with you guys
2026年8月17日
ENGIE からの回答
Hi Dishani, Thank you for your kind feedback! We're delighted to hear about your positive experience and truly appreciate your support. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。