Your reminder on my energy invoice suggesting that I could save by changing to another recommended plan prompted me to check on line. I found the process to change plans was reasonably easy to navigat... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was notified that the tenant was moving out, so I organised a plan with Engie. So three days later, I received a call. The energy has been remotely disconnected - not an uncommon thing - and Engie... もっと見る
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There was a one customer support service name is mirnda she is lovely . My frnd refer to me and she give me every solution and she is very polite to satisfied the customer. I am soo happy to talk wi... もっと見る
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After comparison my married son moved his electricity to ENGIE, after just receiving a hefty bill from Origin who I have remained loyal to for 35 years. I also connected to ENGIE. We both have Sola... もっと見る
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企業情報
当該企業による記述
ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
連絡先
オーストラリア
- engie.com.au
3.6
まあまあ
2060件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sneaky communication leading to a loss of over $300
9Our call to you was disconnected twice on your end mid-conversation, and with no follow up call, compensation or even apology for the money you've cost us.
We are emailing to express our extreme disappointment with your company. We have been a customer with you for 13 years. Before changing providers, we called you to offer you the chance to match Alinta's prices, and you were unable to even come close. At no point in this exchange were we told that the gas account would not change until the next billing period. If that had been the case, we would have postponed the switch, and stayed with Engie on a DIFFERENT plan- Engie Perks. Due to your error and disregard, we have now not only been charged $215 more than had the switch to Alinta occurred earlier, but also denied the $200 credit you offered with a switch to Engie perks AND the savings the change in plan would have offered. We are a single income family navigating extreme chronic illness. We are honestly appalled and disgusted, particularly at a time when the cost of living has sky-rocketed, and gas companies have received reprieve after reprieve. We expected much better after 13 years.
Hi Engie, the link you provided doesn't work. I reported it via live chat, and they provided me with an email to contact, as I don't have time to wait on hold on the phone for hours. No one has replied.
Hi Engie,
I tried the link again, and am having the same problem. The "submit" button turns a different colour when clicked, and then nothing happens. The online chat person I liaised with told me this is a known problem?
I emailed at the end of September and have not heard back beyond the confirmation email.
2026年9月28日
自発的なレビュー
ENGIE からの回答
Hi there, we're sorry to hear about your experience and understand your frustration. We appreciate your loyalty over the past 13 years and acknowledge your concerns regarding the disconnected calls, lack of follow-up, and the information provided about your gas transfer and plan options. We'd like the opportunity to investigate this further; however, we have been unable to locate an account using the information available in your review. Please contact us via our feedback form at https://engie.com.au/feedback-trustpilot
or call 13 88 08 and ask for the Customer Advocacy Team so we can review your concerns and assist further. Regards, Sophie.
Hi there, we're sorry to hear that you've experienced difficulties accessing the link and getting a response. We've checked the feedback form link and can confirm it is working from our end. If you have already submitted your details via email, please allow 24-48 business hours for a response from our team. Alternatively, if you would prefer to speak with us directly, please call 13 88 08 and ask for the Customer Advocacy Team. You will be connected with our team as soon as possible and we'll be happy to assist further. Regards, Sophie.
UPDATE to “If you want to be ripped off, charged twice and have your consumer rights violated, then join engie!”
I have a rental property that was vacant for over a year.
In May this year, I applied for electricity AND gas with engie.
Electricity couldn't be connected, so I asked them to cancel my application.
Couple of weeks later, they informed me that they connected the gas, without electricity!
At the time I contacted them and after a month of painful "communications" with engie, they said they cancelled my account.
Nevertheless, they continued to send gas bills despite the fact that no gas was used whatsoever!
Even worse, they DOUBLE CHARGED me for some of period !
So:
- they have no knowledge of how it works in Australia. No house can function with gas WITHOUT electricity!
- Very poor and misleading "communications" !
- They DOUBLE CHARGED me !
- They seem to think that every house in Australia that has gas, whether occupied or vacant, must pay for gas. That same property was vacant for over a year and I paid not even 1 cent for gas.
I contacted them few days ago, they just responded with a useless email then stopped responding!
Over the years I dealt with so many other power providers and none of them did any of that. engie did it all in a couple of months, AMAZING !!!
I am going to put in a complaint against them with the energy and water ombudsman for their irregular behaviour and violating my consumer rights.
Stay away from engie...
Australians deserve better than ... engie ...
Update (8/10/2026):
Here is an update about my experience with engie…
engie eventually waived the unfair gas charge that they billed me for nothing!
Nevertheless, they said I will continue to receive future gas bills.
All this and I didn’t use any gas!
engie seems to think that unoccupied properties should continue to pay water, electricty and gas charges.
As I explained above, they also seem to think that properties in Australia can function with gas only and without electricity.
Anyway, I asked them to send me the government regulation that say that they can continue to bill the property despite that there is no active contract with them!
Do you know what they said ….
They sent me search phrases to look it up on the internet !!!
I am not joking, that’s what they did!!!
It is obvious that engie manages it’s business not based on legal Australian regulations and guideline, but on searches they do on the internet!!!
And this explains why they are different from all other regular power companies in Australia.
I will continue to fight this nonsense …
Please share this…
Australians deserve better than this …
Note:
On other review websites they have 94% negative reviews out of 1914!
(check them on “productreview”).
2026年8月14日
自発的なレビュー
ENGIE からの回答
Hi Asar, we're sorry to hear about your experience and understand your frustration regarding the account cancellation, billing, and communication issues you've described. This is not the level of service we aim to provide. We'd like the opportunity to investigate your concerns, including the duplicate charges and account closure process. Please contact us via the feedback form at https://engie.com.au/feedback-trustpilot or call us on 13 88 08 (Mon–Fri, 8am–7pm AEST). Regards, Sophie.
ENGIE からの回答
Hi Sandeep, thank you for your positive feedback! We're delighted to hear you had a great experience with ENGIE and found our offers valuable. We appreciate you choosing us and look forward to continuing to serve your energy needs. If you ever have any questions or concerns, please reach out via our feedback form at https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8am to 7pm (AEST). Regards, Sophie.
Straight forward to transfer
Straight forward to transfer my electricity to my new house and was able to add gas into it. All done online which was great for an introvert.
2026年9月21日
ENGIE からの回答
Hi there, thank you for your wonderful feedback! We're delighted to hear that transferring your electricity and adding gas to your new home was simple and convenient. It's great to know that our online service made the process easy and stress-free for you. If you ever have any questions or concerns, please reach out via our feedback form at https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8am to 7pm (AEST). Regards, Sophie.
Easy to setup and sign in
2026年9月23日
ENGIE からの回答
Hi John, thank you for your kind feedback! We're delighted to hear that you found the sign-up process easy. We appreciate you choosing ENGIE and look forward to continuing to provide you with a positive experience. If you ever have any questions or concerns, please reach out via our feedback form at https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8am to 7pm (AEST). Regards, Sophie.
Average customer service & feel uncomfortable with due date message
Engie rates and charges are high & rate changes frequently compared to other providers, their policies are not customer friendly and threatening emails & text to customer when approaching payment due date feels insecure & threatening. I would recommend other providers who has better service and plans.
2026年9月24日
自発的なレビュー
ENGIE からの回答
Hi there, thank you for taking the time to share your feedback. We understand your concerns regarding our rates, pricing changes, and payment reminder communications. We appreciate your comments and we'd like to investigate this further for you. Please contact us via the feedback form at https://engie.com.au/feedback-trustpilot or call us on 13 88 08 (Mon–Fri, 8am–7pm AEST). Regards, Sophie.
ENGIE からの回答
Hi Nicole, thank you for your kind feedback. We're delighted to hear that you found the process easy and straightforward. We appreciate your support and look forward to assisting you again in the future. If you ever have any questions or concerns, please reach out via our feedback form at https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8am to 7pm (AEST). Regards, Sophie.
Avoid this company
Avoid this company. Again I'm writing another minis 1 review. Again I rang Engie last week as per my previous review. They said please call. Again they repeated themselves. Again nothing done. Again they are still billing me for Gas I haven't used for at least 10 years. I've explained the same thing for 1.5 years and they still don't get it. I'll be canceling when back in Vic.
2026年9月17日
自発的なレビュー
ENGIE からの回答
Hi Annette, we're sorry to hear about your experience and understand how frustrating it must be to repeatedly contact us regarding gas charges for a property that you believe has not used gas for many years. We appreciate that you've raised the same concern on multiple occasions and are disappointed to hear that you feel the matter remains unresolved. We'd like the opportunity to investigate this further and review the history of your account. I'll be contacting you via email to discuss your concerns and see how we can help. You can also contact us via the feedback form at https://engie.com.au/feedback-trustpilot or call us on 13 88 08 (Mon–Fri, 8am–7pm AEST). Regards, Sophie.
The ease with which the change from…
The ease with which the change from Coburg to Bundoora happened.
2026年9月19日
ENGIE からの回答
Hi Ann, thank you for your feedback. We're pleased to hear that your move from Coburg to Bundoora was smooth and that the transition was easy. We appreciate you choosing ENGIE and are glad we could help make your relocation experience a positive one. If you ever have any questions or concerns, please reach out via our feedback form at https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8am to 7pm (AEST). Regards, Sophie.
ENGIE からの回答
Hi David, thank you for your kind feedback! We're delighted to hear that you found the transition process easy and that you were happy with the opening offer. We appreciate you choosing ENGIE and look forward to continuing to provide you with a positive experience. If you ever have any questions or concerns, please reach out via our feedback form at https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8am to 7pm (AEST). Regards, Sophie.
AVOID AT ALL COSTS
AVOID AT ALL COSTS! Ridiculously terrible. We took off work as we were told someone was going to come between 9am-1pm yesterday (Monday), got to 1pm and no one had shown up, so we called and were told someone would be there before 5pm, still no one, called again and were told someone will DEFINITELY be there by 9pm, still no one. The next day we were told no one was home when they arrived which is a complete lie as we had not left the house because they told us someone is coming. Today we took work off again, and were again told someone will be there in the morning. NO ONE AGAIN. Now they have told us that supposedly someone will come tomorrow but we have lost all trust so who knows. It has been 5 days and we still have no power. What a joke of a company. We just want to stop buying candles.
2026年9月22日
自発的なレビュー
ENGIE からの回答
Hi Issac, we're sincerely sorry to hear about your experience. We appreciate how disappointing and stressful it must be to have taken time off work on multiple occasions, receive assurances that someone would attend, and still be left without power. We understand why this has impacted your trust in us, and we'd like to investigate this further for you. Please contact us via the feedback form at https://engie.com.au/feedback-trustpilot or call us on 13 88 08 (Mon–Fri, 8am–7pm AEST). Regards, Sophie.
Excellent customer service
Polite and friendly customer service. The ENGIE representative gave a very clear explanation of the different package options and was extremely helpful and knowledgeable.
2026年9月21日
ENGIE からの回答
Hi Carolyn, thank you for your feedback. We're delighted to hear that you found our customer service polite and friendly, and that our representative was able to clearly explain the available package options. It's great to know that their knowledge and support helped make your experience a positive one. We appreciate you taking the time to share your experience with us. If you ever have any questions or concerns, please reach out via our feedback form at https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8am to 7pm (AEST). Regards, Sophie.
Don’t use them…
I was planning to connect electricity with Engie when moving to my new house. They advertise these “great deals”. I cancelled the connection the day before it was due to be done. Why? Because they have the worst customer service. Apart from being transferred to India to speak with someone, it was virtually impossible to understand their “English”. Apart from that there is a clear lack of training. The four phone calls I had with them did not resolve my enquiry and only resulted in a long frustrating experience.
2026年9月21日
自発的なレビュー
ENGIE からの回答
Hi Leonie, I'm sorry to hear about your experience and understand how frustrating it must have been to have your enquiry remain unresolved after several calls. I'd like the opportunity to look into this further and assist you directly. I'll be contacting you via email or phone to discuss your concerns and see how we can help.
You can also contact us via the feedback form at https://engie.com.au/feedback-trustpilot or call us on 13 88 08 (Mon–Fri, 8am–7pm AEST). Regards, Sophie.
Terrible company
Terrible company - overpriced, the don’t handle customer complaints with respect and empathy. Don’t do it
2026年5月21日
自発的なレビュー
ENGIE からの回答
Hi Bee, thank you for your feedback. We are committed to delivering quality service and treating every customer with professionalism and respect. We recognize that your experience regarding our pricing and the handling of your concerns did not align with those standards. Your feedback is valuable and we'd like the opportunity to review this further and assist you. Please contact us via the feedback form at https://engie.com.au/feedback-trustpilot or call us on 13 88 08 (Mon–Fri, 8am–7pm AEST). Regards, Sophie.
Fraudsters
Fraudsters. Sending bills at 5 times the previous amounts, when questioned they blame others and expect you to chase it up with independent plumbers or contractors, at my expense. I asked for a bill review as it was clearly an error and the customer representative was rude and condescending. In a cost of living crisis, they should be ashamed of trying to take advantage of families.
2026年9月21日
自発的なレビュー
ENGIE からの回答
Hi there, thank you for your feedback. We take concerns about billing accuracy and customer service seriously. We understand that receiving an unexpected increase in charges can be frustrating, particularly when seeking clarification. We are committed to fair and transparent processes and to treating all customers with respect throughout their interactions with us. Your feedback is valuable and we'd like the opportunity to review this further and assist you. Please contact us via the feedback form at https://engie.com.au/feedback-trustpilot or call us on 13 88 08 (Mon–Fri, 8am–7pm AEST). Regards, Sophie.
New customer so I will hold off…
New customer so I will hold off commenting until my first bill/s come through.
2026年9月16日
ENGIE からの回答
Hi Michael, thank you for your feedback. We're delighted you've chosen ENGIE and appreciate you sharing your initial experience. We look forward to serving you and hope to continue meeting your expectations once your first bills arrive. If you ever have any questions or concerns, please reach out via our feedback form at https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8am to 7pm (AEST). Thanks, Sophie.
ENGIE からの回答
Hi Yasar, thank you for your feedback. We're glad to hear you found the process smooth and easy. We appreciate you taking the time to share your experience with us. If you ever have any questions or concerns, please reach out via our feedback form at https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8am to 7pm (AEST). Thanks, Sophie.
The Absolute worst Energy provider in…
The Absolute worst Energy provider in Australia, absolutely ripped me off my first bill, disgusting! There is no tenant plus I have solar & batteries and they give me an estimated first bill of $600, even after they install a smart meter. STEER CLEAR PEOPLE, avoid the frustration
2026年9月19日
自発的なレビュー
ENGIE からの回答
Hi Eds, we're sorry to hear about your experience and understand your concerns regarding your first bill. We appreciate how frustrating this situation must be, particularly when you have solar and battery systems installed. We'd like the opportunity to review this further and assist you. Please contact us via the feedback form at https://engie.com.au/feedback-trustpilot or call us on 13 88 08 (Mon–Fri, 8am–7pm AEST). Regards, Sophie.
Quick and easy
2026年9月16日
ENGIE からの回答
Hi John, thank you for your feedback. We're pleased to hear you found the process quick and easy. We appreciate you taking the time to share your experience with us. If you ever have any questions or concerns, please reach out via our feedback form at https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8am to 7pm (AEST). Thanks, Sophie.
There are same as other Australian…
There are same as other Australian Companey. Out sourcing the customer service and not at all about service…very poor. I’m moving out from them!!!
2026年9月17日
自発的なレビュー
ENGIE からの回答
Hi Yoshifumi, we're sorry to hear about your experience and understand your frustration. Providing great service is important to us, and we're disappointed that we haven't met your expectations. We'd appreciate the opportunity to look into this further and assist. Please reach out via the feedback form at https://engie.com.au/feedback-trustpilot or call us on 13 88 08 (Mon–Fri, 8am–7pm AEST). Regards, Sophie.
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