Your reminder on my energy invoice suggesting that I could save by changing to another recommended plan prompted me to check on line. I found the process to change plans was reasonably easy to navigat... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was notified that the tenant was moving out, so I organised a plan with Engie. So three days later, I received a call. The energy has been remotely disconnected - not an uncommon thing - and Engie... もっと見る
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There was a one customer support service name is mirnda she is lovely . My frnd refer to me and she give me every solution and she is very polite to satisfied the customer. I am soo happy to talk wi... もっと見る
企業が回答しました
After comparison my married son moved his electricity to ENGIE, after just receiving a hefty bill from Origin who I have remained loyal to for 35 years. I also connected to ENGIE. We both have Sola... もっと見る
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企業情報
当該企業による記述
ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
連絡先
オーストラリア
- engie.com.au
3.6
まあまあ
2060件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 99％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Wrongly charging me the bill and then…
Wrongly charging me the bill and then sent me the form to compete and then there is no option to submit the form back. Worst.
2026年8月18日
自発的なレビュー
ENGIE からの回答
Hi Arun, We're sorry to hear about your experience. We apologize for the billing issue and the difficulty submitting the form. We'd like to investigate this further and help resolve the matter. I'd like the opportunity to review your concerns and assist further. Please contact us through this link https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST), and ask for the Customer Advocacy Team. We will be glad to review the matter and do our best to help resolve your concern. Thanks, Sophie.
Everything was quick and very good…
Everything was quick and very good experience. Also, it was nice that you guys could tell us that there was a rate that was cheaper than the one we were on.
2026年8月16日
ENGIE からの回答
Hi Fernando, we appreciate your feedback and are glad you had a great experience. Helping customers find the best available rates is important to us, and we're happy we could save you money. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
ENGIE からの回答
Hi Feroz, we appreciate your feedback and are happy to know our service met your expectations. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
Charging with engie has been easier…
Charging with engie has been easier than with alternatives. Seamless and prompt billing info.
When a station has been out of service the engie service centre have been available without call queues.
2026年8月13日
ENGIE からの回答
Hi Stevo, we appreciate your feedback. It's great to know our billing and support services are meeting your expectations. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
ENGIE からの回答
Hi Sahil, thank you for your feedback! We're glad to hear that the sign-up process was easy and quick for you. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
First-time User of Engie
Our experience has been quite good, however not perfect. We are first time users of engie, our electricity was connected on our expected day, however we have been at the property for nearly a week now and still waiting on our gas to be connected and metered. Otherwise, communication and customer service has been useful during this time and setting up was easy.
2026年8月16日
ENGIE からの回答
Hi Alicia, thank you for your feedback. We're pleased to hear that setting up your account was easy and that our communication and customer service have been helpful. We're sorry for the delay with your gas connection and appreciate your patience while this is being completed. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
An easy process that is clearly explained
Everything was clearly explained with no overload of information. The wording of the documents/emails made it feel personal. Didn't really have to do much... they took care of everyhting.
2026年8月13日
ENGIE からの回答
Hi Glenn, thank you for your feedback. We're delighted to hear that the information provided was clear and easy to understand, and that our communications felt personal. It's great to know we were able to make the process simple and take care of everything for you. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
Great service thank you
2026年8月11日
ENGIE からの回答
Hi Jillian, thank you for your kind feedback. We're delighted to hear you've had a great experience with our service. We appreciate your support! If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
I have to call Engie myself because I…
I have to call Engie myself because I wasn't able to understand the message on my phone when am Engie agent called me up the first time.
2026年8月11日
ENGIE からの回答
Hi there, thank you for your feedback. We're sorry there was difficulty understanding our message, which required you to contact us back. We appreciate your comments and will share them with the relevant team to help improve our customer communications. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
Nothing particularly different in…
Nothing particularly different in process but it didn’t really confirm what package I was going for. Didn’t ask. I had to go back & try and work it out.
I feel it should have been transparent all the way thru.
2026年8月14日
ENGIE からの回答
Hi Bruce, thank you for your feedback. We're sorry the package details were not clear during sign-up. We appreciate your comments and will share them with the relevant team to help improve transparency. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
ENGIE からの回答
Hi Clinton, thank you for your feedback. We're delighted to hear that the sign-up process was simple and that you're happy with our service so far. We appreciate your support and look forward to continuing to serve you. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
ENGIE からの回答
Hi Filomena, thank you for the wonderful feedback! We're glad you found the customer service helpful and the change easy. We look forward to continuing to serve you. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
Far too many errors
Far too many errors, bill is constantly wrong, staff say nothing is wrong, the app and website report bill being reviewed and staff say it is not. Their pricing is average but never use them, it’s not worth it.
BTW Sophie have you ever tried to ring the main number and attempt to get past the call centre and get through to your team.
2026年8月14日
自発的なレビュー
ENGIE からの回答
Hi Michael, thank you for your feedback. We're sorry to hear about your experience and appreciate you bringing this to our attention. I'd like the opportunity to review your concerns and assist further. Please contact us through this link https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST), and ask for the Customer Advocacy Team. We will be glad to review the matter and do our best to help resolve your concern. Thanks, Sophie.
ENGIE からの回答
Hi Jonathan, thank you for your wonderful feedback. We're delighted to hear that your connection process was easy and hassle-free. We appreciate you choosing ENGIE and look forward to continuing to serve you. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
ENGIE からの回答
Hi Samantha, thank you for the wonderful feedback! We're glad you found the customer service helpful and the transition easy. We look forward to continuing to serve you. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
ENGIE からの回答
Hi Kerrie, thank you for your feedback. We are delighted to hear that you have had a positive experience with ENGIE and appreciate your kind words. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
Engie is a new name for Simply…
Engie is a new name for Simply energy.Never deal with Engie.cheques not credited,and they will hassle you at tea time.
So inefficient the retail business should be closed down.
2026年8月10日
自発的なレビュー
ENGIE からの回答
Hi Bobby, We're sorry to hear about your experience and the difficulties you faced getting support. We appreciate you taking the time to share your concerns and I would like the opportunity to look into your concern and assist you further. Please contact us through this link https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST), and ask for the Customer Advocacy Team. We will be glad to review the matter and do our best to help resolve your concern. Thanks, Sophie.
ENGIE からの回答
Hi Charles, thank you for your feedback. I’m sorry to hear that the experience felt that difficult. We value your feedback and would welcome the opportunity to learn more about your concerns so that we can review them thoroughly and work toward a resolution. Please contact us through this link https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST), and ask for the Customer Advocacy Team. We will be glad to review the matter and do our best to help resolve your concern.
Thank you for bringing this to our attention, and we look forward to assisting you. Thanks, Sophie.
All good
It went well. I just don't understand why I need to keep chasing you for the best deals: Wouldn't an honest company be chasing me for this?
2026年8月3日
ENGIE からの回答
Hi Garth, thank you for your feedback. I'm glad we were able to resolve your concerns. We appreciate your suggestion about proactively communicating the best available offers and will share it with the relevant team. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
Awful transfer experience… considering…
Awful transfer experience… considering I was an existing customer & so was the vendor I purchased from.
Still Considering other options moving forward
2026年8月8日
ENGIE からの回答
Hi Graham, thank you for your feedback. I'm sorry to hear about your transfer experience and appreciate you sharing your concerns and I would like the opportunity to look into your concern and assist you further. Please contact us through this link https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST), and ask for the Customer Advocacy Team. We will be glad to review the matter and do our best to help resolve your concern.
Thank you for bringing this to our attention, and we look forward to assisting you. Thanks, Sophie.
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