Your reminder on my energy invoice suggesting that I could save by changing to another recommended plan prompted me to check on line. I found the process to change plans was reasonably easy to navigat... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was notified that the tenant was moving out, so I organised a plan with Engie. So three days later, I received a call. The energy has been remotely disconnected - not an uncommon thing - and Engie... もっと見る
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There was a one customer support service name is mirnda she is lovely . My frnd refer to me and she give me every solution and she is very polite to satisfied the customer. I am soo happy to talk wi... もっと見る
企業が回答しました
After comparison my married son moved his electricity to ENGIE, after just receiving a hefty bill from Origin who I have remained loyal to for 35 years. I also connected to ENGIE. We both have Sola... もっと見る
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企業情報
当該企業による記述
ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
連絡先
オーストラリア
- engie.com.au
3.6
まあまあ
2060件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 99％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The company is very sluggish in response
The company is very sluggish in giving response. They provided wrong billing twice. When I am trying to move out, they are creating unnecessay delay.
2026年7月13日
自発的なレビュー
ENGIE からの回答
Hi Manoj, thank you for reaching out to us. We're sorry to hear about your experience and apologize for the delays and billing issues you've encountered. I would like the opportunity to look into your concern and assist you further. Please contact us through this link https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST), and ask for the Customer Advocacy Team. We will be glad to review the matter and do our best to help resolve your concern.
Thank you for bringing this to our attention, and we look forward to assisting you. Thanks, Sophie.
ENGIE からの回答
Hi Rene, thank you for your feedback! We're glad to hear that our competitive rates and positive reviews helped make your decision easier. We appreciate your support and look forward to serving you. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
Very good service
2026年7月27日
ENGIE からの回答
Hi Dale, thank you for your feedback. We're delighted to hear that you received excellent service. We appreciate your comments and are glad we could assist you in making an informed decision. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
Rudest Customer Service Agents
I was reviewing energy companies ahead of my recent move on 13-Jul-26 and Engie was the cheapest. I now see why. I received the Welcome Pack, followed by the Medical Device form. Then out of the blue today, 27-Jul-26, I received a letter advising that I didn’t meet their Credit Requirements. I rang and spoke with South’s, one of the rudest and arrogant customer service agents I have ever dealt with. He refused to tell me Why I didn’t meet the credit requirements, he refused to transfer me to someone who could or would tell me. So I’ve lodged a Formal Complaint with the EWOQ.
2026年7月27日
自発的なレビュー
ENGIE からの回答
Hi Andrew, thank you for bringing this matter to our attention. I understand that you have lodged a complaint with EWOQ.
I'd like the opportunity to review this matter further and assist you. Please contact us via our feedback form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST). When you contact us, please ask for our Customer Advocacy Team, and we'll do our best to address your concerns and work towards a resolution.
We appreciate your feedback and look forward to the opportunity to assist you further. Regards, Sophie.
Very good customer service
Great customer service easy to understand all features of your product
2026年7月23日
ENGIE からの回答
Hi Marino, thank you for your feedback. We're delighted to hear that you received excellent customer service and found the features easy to understand. We appreciate your comments and are glad we could assist you in making an informed decision. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
ENGIE rate rise eased after posting on Trustpilot.
I wrote a review on Trustpilot (below) of my ENGIE rate increases in early July. I then received a very helpful response from their Customer Advocacy Specialist who recommended an alternative plan.
I was pleased to find that this appears to have led to a very modest overall increase of about 4% in my bill.
My only concern was that I had initially tried, at least twice, to get ENGIE to reconsider my new rates & received no real response.
Clearly, it took the public posting of my concerns on Trustpilot for me to receive some real help.
Graham
............................................
I signed with ENGIE for a new Electricity Only plan in early March 2026. In July 2026 I have received a notice that my rates will increase significantly from the first of August, less than 5 months later & after the VDO showed a decrease in the cost of electricity. My off-peak rate from 9am to 11am is to increase by 28.8%, peak rate increases by 22.2% & supply charge by 12.9%. My enquiry to them was 'closed' without any explanation given. I am moving to another company asap. Graham Frankston
2026年7月7日
自発的なレビュー
ENGIE からの回答
Hi Graham, I’m sorry to hear about your experience. I’d like to help resolve this for you directly, so I will be reaching out to you today via email to address your concern properly.
You can also submit your concern through this link: https://engie.com.au/feedback-trustpilot or call us on 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST) and ask for Customer Advocacy Team. We’ll make sure this matter is investigated and that the appropriate support is provided. Thanks, Sophie.
When quoting pension number the letter at the end is required
Very good incentive to switch. Clear pricing on utilities
2026年7月24日
ENGIE からの回答
Hi there, thank you for your feedback. We're pleased to hear that you found the incentive to switch valuable and that the utility pricing was clear and easy to understand. We appreciate your comments and are glad we could provide a positive experience. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
so far so good!
2026年7月20日
ENGIE からの回答
Hi Sarah! Thank you for your feedback. We’re pleased to hear that your experience has been positive so far. We appreciate your comments and remain committed to providing you with the best possible service. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
Making it simple
I was given clear, concise and helpful information. The manner was polite, professional and engaging.
2026年7月23日
ENGIE からの回答
Hi Glenford, thank you for your kind feedback. We're delighted to hear that you found the information clear, helpful, and easy to understand. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
Just awful
Unfortunately my experience with Engie was very disappointing. I ended up going with a different provider as they never arrived at my property on 3 separate occasions. I found any staff I spoke to on the phone simply was not helpful and after spending hours on the phone getting no where I found it much easier to go with a different provider which connected me that day. 1 star is a bit generous to be fair.
2026年7月24日
自発的なレビュー
ENGIE からの回答
Hi Alex, thank you for your feedback. We're sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. I’d like to investigate this matter further. Please visit the link below so we can assist you: https://engie.com.au/feedback-trustpilot. You can also call us at 13 88 08 (Mon–Fri, 8 AM–7 PM AEST). We're here to help. Thanks, Sophie.
The ease of choosing engie to be my…
The ease of choosing engie to be my provider for both Electricity & gas.
2026年7月20日
ENGIE からの回答
Hi Margaret, thank you for your feedback. We're pleased to hear that choosing ENGIE as your electricity and gas provider was a simple and straightforward experience. We strive to make the sign-up process as easy as possible, and it's great to know we met your expectations. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
ENGIE からの回答
Hi Martyn, thank you for sharing your feedback. We’re delighted to hear that your experience was smooth and easy. Making things as simple and straightforward as possible for our customers is always our goal, so your comments are truly appreciated. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
Ignores customer enquiries
I like how they just closes enquiries without actually addressing them or letting you know if or what they did (apart from closing them). Shocking service
2026年7月22日
自発的なレビュー
ENGIE からの回答
Hi Eugene, we sincerely apologize for the poor experience. We understand your frustration and agree that enquiries should only be closed after proper investigation and clear communication on the actions taken. I’d like to investigate this matter further. Please visit the link below so we can assist you: https://engie.com.au/feedback-trustpilot. You can also call us at 13 88 08 (Mon–Fri, 8 AM–7 PM AEST). We're here to help. Thanks, Sophie.
ENGIE からの回答
Hi Andrea, thank you for sharing your feedback. We always aim to make things as straightforward as possible, so it’s great to know this worked well for you. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
If I could give less than 1 star I…
If I could give less than 1 star I would.
This business simply doesn't care about customers, refuses to solve issues then blames everyone else, they are an embarrassment.
Have spent hours chasing them for a correct bill only to be lied to, expected to provide the info then blame others.
Avoid at all costs.
edit - standard rubbish response below that is basically a generic feedback form lol. - do you think I've not been trying to fix your mess? I've already been through the incompetence of multiple people who don't care at all - why would you be different?
2026年7月21日
自発的なレビュー
ENGIE からの回答
Hi Andrew, we're sorry to hear about your experience. We understand the frustration caused by delays and miscommunication, and we appreciate you bringing this to our attention. I’d like to investigate this matter further. Please visit the link below so we can assist you: https://engie.com.au/feedback-trustpilot. You can also call us at 13 88 08 (Mon–Fri, 8 AM–7 PM AEST). We're here to help. Thanks, Sophie.
ENGIE からの回答
Hi Haribindu, We're delighted to hear that you found our services easy and quick. Providing a smooth and efficient experience for our customers is something we strive for, so it's wonderful to know that we were able to meet your expectations. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
ENGIE からの回答
Hi Steve, I’m sorry to hear about your experience. I’d like to help resolve this for you directly, so I will be reaching out to you today via email to address your concern properly.
You can also submit your concern through this link: https://engie.com.au/feedback-trustpilot or call us on 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST) and ask for Customer Advocacy Team. We’ll make sure this matter is investigated and that the appropriate support is provided. Thanks, Sophie.
Within 1 month of signing a new…
Within 1 month of signing a new agreement, all of your rates changed.
2026年7月19日
ENGIE からの回答
Hi John, I'm sorry to hear about your experience. I understand your concern regarding the rate changes shortly after signing your new agreement.
I'd like to review this further and assist you directly, so I will be reaching out to you via email today to discuss your concern in more detail. Alternatively, you can submit your concerns through this link:
https://engie.com.au/feedback-trustpilot
You can also call us on 13 88 08, Monday to Friday, 8:00 am–7:00 pm (AEST), and ask to speak with the Customer Advocacy Team.
We'll ensure your concerns are thoroughly investigated and that the appropriate support is provided.
Thanks, AJ
Service giv e n
2026年7月19日
ENGIE からの回答
Hi Richard, thank you for your feedback. I appreciate you taking the time to share your experience with us.
If you need any further assistance in the future, please feel free to contact us through this link https://engie.com.au/feedback-trustpilot or call us on 13 88 08, Monday to Friday, 8:00 am to 7:00 pm (AEST). We’ll be pleased to assist you and ensure your concern is addressed accordingly.
Cheers, AJ
Easy communication with a person with a…
Easy communication with a person with a local accent.
All went well.
2026年7月13日
ENGIE からの回答
Hi Sean, thank you for sharing your feedback. I am delighted to hear that everything went well and that you found the communication easy and comfortable.
If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed.
Thanks, Ritika
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