Your reminder on my energy invoice suggesting that I could save by changing to another recommended plan prompted me to check on line. I found the process to change plans was reasonably easy to navigat... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was notified that the tenant was moving out, so I organised a plan with Engie. So three days later, I received a call. The energy has been remotely disconnected - not an uncommon thing - and Engie... もっと見る
企業が回答しました
There was a one customer support service name is mirnda she is lovely . My frnd refer to me and she give me every solution and she is very polite to satisfied the customer. I am soo happy to talk wi... もっと見る
企業が回答しました
After comparison my married son moved his electricity to ENGIE, after just receiving a hefty bill from Origin who I have remained loyal to for 35 years. I also connected to ENGIE. We both have Sola... もっと見る
企業が回答しました
企業情報
当該企業による記述
ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
連絡先
オーストラリア
- engie.com.au
3.6
まあまあ
2060件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 99％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
ENGIE からの回答
Hi Juliette, thank you for your kind feedback. I appreciate your lovely words, and I'm pleased to hear that you’ve had a wonderful experience with our communication and that you love the app.
If you need any assistance in the future, please feel free to contact us through this link https://engie.com.au/feedback-trustpilot or call us on 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST), and we’ll be happy to assist you and ensure your concerns are addressed. Thanks, AJ
ENGIE からの回答
Hi Ian, We're delighted to hear that you found the process easy and that the requested change was completed quickly. Providing a smooth and efficient experience for our customers is something we strive for, so it's wonderful to know that we were able to meet your expectations. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
Too easy to transfer across from…
Too easy to transfer across from another provider very happy
2026年7月13日
ENGIE からの回答
Hi Michael, thank you for your wonderful feedback! We're delighted to hear that transferring from another provider was quick and easy. We're happy to have you with us and appreciate your support. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
ENGIE からの回答
Hi Nicole, thank you for your positive feedback! We're glad the sign-up process was smooth and that the offer was beneficial for you. We appreciate your support and look forward to serving you again. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
ENGIE からの回答
Hi Karen, thank you for sharing your feedback. I’m glad to hear that you found the service good. We always aim to make things as easy as possible, so it’s great to know this worked well for you. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
ENGIE からの回答
Hi Rosa, thank you for your feedback. I'm happy to hear that your overall experience was good. We appreciate you taking the time to share your comments and thank you for choosing ENGIE. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Cheers, Aeriel.
ENGIE からの回答
Hi Danielle, thank you for sharing your feedback. I’m glad to hear that you found the service good. We always aim to make things as straightforward as possible, so it’s great to know this worked well for you. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
I left Engie a few years ago due to the…
I left Engie a few years ago due to the horrific customer service. As well as being transferred continually to different departments, I was put through to a customer service person named JEWEL. The call centre was in the Phillipines. Most of people I spoke to were dismissive and arrogent/curt. I don't care about the race of the service providers but as I am heard of hearing
I asked POLITELY if I could speak to a person in Australia. Jewel gave me a number which I promptly rang. It was the Vascular Dementia Hotline. I rang back and spoke to Jewel who promptly denied it and said she had given me this number by mistake. When I spoke to the Supervisor there was no interest in this matter whatsoever. I knew nothing would be done.
STAY away customers unless you like being insulted.
2026年7月12日
自発的なレビュー
ENGIE からの回答
Hi Christine, I'm sorry to hear about your experience and understand how frustrating this must have been. I’d like to investigate this matter further. Please visit the link below so we can assist you: https://engie.com.au/feedback-trustpilot. You can also call us at 13 88 08 (Mon–Fri, 8 AM–7 PM AEST). We're here to help. Regards, Sophie.
I asked for a better rate
I asked for a better rate. I was told I was on the best deal. So I moved providers
then you offered me a better deal. Your agents are lovely your deals are not
2026年7月7日
ENGIE からの回答
Hi Anne, thanks for the feedback. I am sorry we only offered our best rate after you decided to leave, especially since you had already asked us for a better deal. We will use your experience to improve how we look after our loyal customers, and we wish you the best with your new provider. If you ever need anything else, please let us know via https://engie.com.au/feedback-trustpilot or by calling 13 88 08 (Mon–Fri, 8am–7pm AEST). Thanks, Sophie.
Change over from AGL to ENGIE
Change over from AGL to ENGIE was seamless. Once I’d chosen my plan they took care of the rest. It was really easy.
2026年7月7日
ENGIE からの回答
Hi Noel, thank you for sharing your feedback. We always aim to make things as straightforward as possible, so it’s great to know this worked well for you. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
I was with ENGIE for about 7 years
I was with ENGIE for about 7 years. Never had a problem until I recently moved house. I organized everything to be connected. Then to find out 4 weeks later I was never connected. Then I rang up to sort it out, and yet again I was wasn’t connected. And then for a 3rd time still the same issue. Because of this I was send a bill from another provider (paying full price with no discount because I wasn’t with them). I had enough in the end and went with someone else. I am very unhappy with what happened and the time i spent calling and calling again. Just to be stuffed around and lied to. It probably wouldn’t have been a problem if I was speaking to someone for Australia instead of someone from overseas who has no idea what they were doing.
2026年7月10日
ENGIE からの回答
Hi Michael, I'm sorry to hear about your experience and understand how frustrating this must have been. I’d like to investigate this matter further. Please visit the link below so we can assist you: https://engie.com.au/feedback-trustpilot. You can also call us at 13 88 08 (Mon–Fri, 8 AM–7 PM AEST). We're here to help. Regards, Sophie.
ENGIE からの回答
Hi Jasmin, thank you for sharing your feedback. I’m glad to hear that you found the service good. We always aim to make things as straightforward as possible, so it’s great to know this worked well for you. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
Changing plans
I always find comparing providers confusingand plans even more so. I made a conscious decision to stay with Engie as I have always found their service to be excellent. I like they review my Electricity and Gas plans and suggest when I should change to one that is more likely to save $'s.
2026年7月9日
ENGIE からの回答
Hi Fay, thank you for taking the time to share this wonderful feedback. We completely understand that comparing energy plans can be overwhelming, so we are thrilled to hear that our service has made things simpler and stress-free for you. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Its a shame could not go lower than 1
Its a shame could not go lower than 1. The service has been absolutely garbage, have done nothing but screw-up bills, over-charge and get estimates out by over $1000 for a quarter. The Help Centre should be called "Lack of Help" centre. Have signed on with another provider who was happy to help. I would not recommend Engie to my worst enemy...
2026年7月8日
自発的なレビュー
ENGIE からの回答
Hi Brendon, I’m sorry to hear about your experience, especially with the billing issues and the support you received. I understand how frustrating this must have been, particularly if you felt your concerns were not properly addressed.
I’d like the opportunity to look into this further and assist you directly. Please contact us via https://engie.com.au/feedback-trustpilot or call us on 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST), and ask for the Customer Advocacy Team.
We’re here to help and will do our best to ensure your concern is addressed appropriately. Thanks, AJ
Excessive power rate
Excessive Overcharged for power rate - 64c kwh after a payon time discount (92 before disc)
Swapped to another and paying less than half
2026年4月29日
自発的なレビュー
ENGIE からの回答
Hi Robert, I'm sorry to hear about your experience and understand your concern about the rates you were charged, especially if you have since found a lower-priced option elsewhere.
I’d like the opportunity to look into this further and assist you directly. Please contact us via https://engie.com.au/feedback-trustpilot or call us on 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST), and ask for the Customer Advocacy Team.
We’re here to help and ensure your concern is properly addressed. Thanks, AJ
Absolute joke
Absolute joke! We’ve been disconnected - and upon signing up they told me they’d reconnect us. But it’s 6PM now and I spoke to AusGrid and they didn’t even put a request through! Spoke with Juan on the phone. So now we’re sitting in the dark until I can get on a call tomorrow. Not to mention their high rates. Terrible.
2026年7月7日
自発的なレビュー
ENGIE からの回答
Hi Felix, I'm sorry that you have been left in the dark tonight. This is absolutely not the standard of service we aim to provide, and we understand why you are so upset regarding this delay and the conflicting information you received. I want to resolve this for you immediately. Please reach out to this link https://engie.com.au/feedback-trustpilot or contact our Customer Advocacy Team on 13 88 088am–7pm (AEST) or email us at [cat@support.engie.com.au] with your account details. We will personally check the status of your connection and liaise with AusGrid to prioritize getting your power back on. Thanks, Aeriel.
ENGIE からの回答
Hi Clyde, I’m sorry to hear about your experience. I understand how concerning it would be to see the app showing “connected” while there is still no power at the property. I’d like to help resolve this for you directly, so I will be reaching out to you today to address your concern properly.
You can also submit your concern through this link: https://engie.com.au/feedback-trustpilot or call us on 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST) and ask for Customer Advocacy Team. We’ll make sure this matter is investigated and that the appropriate support is provided. Thanks, AJ
service
Great service, completed connection request within minutes. Got regular feedback and updates. Simple to follow procedures.
2026年6月30日
ENGIE からの回答
Hi Zaiba, thank you for sharing your feedback. I'm delighted to know your connection request was completed so quickly and that the regular updates and clear procedures made the process simple for you.
If you ever need further assistance in the future, you can reach us through this link https://engie.com.au/feedback-trustpilot or call us at 13 88 08, Monday to Friday, 8am–7pm (AEST). We’ll be glad to help and ensure your concern is addressed accordingly. Cheers, AJ
great customer service during a frustrating time
For some reason on my moving day my gas was cancelled. I have no idea why it was cancelled and I definitely didn’t cancel it, this was extremely frustrating and I’m not sure how they could allow for this to happen when I didn’t authorise it. I’m giving 4 stars because when I rang up and spoke with someone, he was fantastic and empathetic. He was very thorough and helped get it set back up with ease. He was super friendly as well. Keep it up
2026年6月30日
ENGIE からの回答
Hi Zoe, I'm sorry to hear your about your experience. I understand how frustrating it must have been to have your gas cancelled on your moving day without your authorization. I’m glad our representative was able to assist you quickly and kindly to get things back on track.
If you ever need assistance in the future , you can lodge them through this link https://engie.com.au/feedback-trustpilot or call us on 13 88 08, Monday to Friday, 8am–7pm (AEST). We’ll be happy to help and ensure your concern is addressed. Cheers, AJ
ENGIE からの回答
Hi Moe, thank you for sharing your feedback. I’m glad to hear that you found the process helpful and that signing up was easy. We always aim to make things as straightforward as possible, so it’s great to know this worked well for you. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
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