Ordered two engraved Dartington crystal Swarovski gin glasses. They arrived within the two day period promised. One of them was smashed to pieces, probably by Royal Mail. Customer service replied pro... もっと見る
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Ordered pocket watch engraved for my son’s wedding day present. Package arrived via Royal Mail and cardboard packaging empty, either came out during delivery process or taken? Inside apology bag from... もっと見る
We've had a few personalised engraved gifts from this company. The gifts are gorgeous, engraved beautiful. Presentation boxes wonderful. . I would highly recommend this company. They kept me informed... もっと見る
There was a small error in the engraving on a personalised photo frame ordered for my daughter's wedding gift. Maddie in Customer Services very promptly replied to my email and was most apologetic, of... もっと見る
企業情報
当該企業による記述
Engravers Guild draws on the heritage of over 100 years to deliver beautifully engraved gifts that realise our philosophy; Art in Gifting
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Cuff links arrived today absolutely fabulous…
Cuff links arrived today and are fabulous especially modern for a young man (our grandson) starting out on a career at 21 thank you so much so fast beautifully boxed and wrapped love them. What fantastic service only ordered a few days ago and amazed how fast they arrived well done will highly recommend and about to order two more sets for my other grandsons for their special birthdays ! Thank you
Problem sorted within two days!!
Had a problem with a watch for our Granddaughter, which was not the fault of the Engravers Guild. After contacting them about the problem they were back on to me within hours which was great. More importantly they had a resolution to the problem and they exchanged the watch within two days, fantastic service considering there was some engraving to be carried out as well.
Can't speak highly enough of this company and considering the service we received, we would recommend them to anyone.
Thank you Gilda for all the trouble you took to resolve the situation so promptly.
An amazing small business who came to…
An amazing small business who came to my rescue. Fabulous service provided by Gilda and a lovely well priced product. The engravers produced our personalised cufflinks within a day for an 18th after we were completely disappointed and let down by another company. Honestly we cant praise everyone enough they turned a nightmare into something wonderful and we truly appreciated it.. The cufflinks were of a much superior quality, looked brilliant and were loved. We recommend this company, they are great at answering questions, responding quickly and giving guidance - they provide a true service along with a fabulous product. We will definitely be using them again - Thanks again for being so wonderful.
Cufflinks
I ordered a pair of silver engraved cufflinks for Valentine’s Day; unfortunately they were flimsy and thin, and below expectations. As they were engraved they could not be returned.
I ordered a photo frame previously which was very nice. Sadly the cufflinks did not live up to expectations.
Update 14 March 2026
Elliot Bishton (founder of EGL) reached out to me soon after my review and offered me a refund (on an exceptional basis, as they were engraved so technically non returnable and non refundable). He was also very helpful in offering some suggestions re other places to source engraved cufflinks.
Excellent personalised customer services and thank you again.

ENGRAVERS GUILD LIMITED からの回答
First class service
Excellent company.
Beautiful pocket watch for sons 40th birthday
Communication and delivery first class. Refreshingly good service
Thank you
I ordered an engraved whiskey tumbler…
I ordered an engraved whiskey tumbler for a 60th gift . Unfortunately, when it arrived the glass was damaged . I was disappointed because the product itself and the presentation was beautiful and I doubted getting a replacement in the time needed .
Engravers Guild, jumped on the ‘problem’ - no hesitation to replace , which they did within a couple of days .
I highly recommend this company not only for the quality of their products but also their customer service . Such kindness and efficiency .I felt that they really wanted me to be a satisfied customer and me to have the best experience of buying from them .
Blown away quite frankly and definitely use again . Thank you 🙏
We ordered a personalised whiskey glass…
We ordered a personalised whiskey glass for my brother‘s 70th and we were so happy with the quality of the engraving and the emblem on the side,it came in a nice gift box, fast delivery I recommend Engraver Guild and definitely be purchasing more in the future.
Fantastic products and customer…
Fantastic products and customer service.
Highly recommended
I was thrilled with the silver tankard…
I was thrilled with the silver tankard I purchased for my godson. Felt like a really special keepsake to gift him. Maddie was lovely over email and was kind enough to make sure it arrived after an initial postal hiccup! Top notch customer service.
Incredible Customer Service 👍
Wow! What amazing, friendly and accommodating customer service. I had a small problem with the engraving and the team at Engravers Guild sorted it out instantly. Super courteous, and super efficient.
The hip flask they supplied was beautifully presented and looked a million dollars!👏
I cannot recommend them highly enough!👍
Look no further... these guys are the best!!
Thank you!
Russ from Cheltenham.
Love my purchase of silver photo frame…
Love my purchase of silver photo frame engraved fir a christening. Was beautifully packaged. And the frame and engraving is lovely. Also prompt delivery. Highly recommend.
I’m so happy with my order
I’m so happy with my order, (personalised engraved whiskey glasses)
Maddie was so responsive and with several emails and tweaks helping me with my design, the glasses have arrived and are perfect!
I cannot recommend them enough and am now wondering what else I can order.
I think the team have been so impressive, from communication, pricing and finished products. Thank you Maddie and all. Glen.
Awesome
I gave the wrong delivery address, totally my fault. My email was replied to promptly and very politely, my error fixed, and my beautiful solid silver cuff bracelet arrived, engraved, beautifully packaged, within days.
The customer service was exceptional
The customer service was exceptional. My package went awry and was not delivered on time and even though it was not the fault of the company, they sent a replacement item at no extra cost. It's great to see such customer service this day and age and the item was very well received.
Beautifully engraved necklace with…
Beautifully engraved necklace with excellent workmanship. The service was outstanding from start to finish. Highly recommend!
Photoframe
My photo frame was received quickly and was beautifully packaged. The engraving was of a high standard. The gift was for my son’s birthday and he loved it. Very happy customer and would definitely use them again.
My experience with Engravers Guild was…
My experience with Engravers Guild was first rate, what really impressed me was because I purchased 2 items they refunded the postage and packaging cost of one item. That has never happened anywhere else.
Brilliant service for the money…
Brilliant service for the money couldn’t be better. Honestly you won’t find better value for money.
Beautiful personalised gift
I purchased a birthstone pendant for my granddaughter which she chose herself from your website. As it’s a Christmas gift she has not yet seen it but I know she will be thrilled with the necklace and the engraving.
I prefer to handle jewellery before buying and find it a leap of faith ordering online! However I am so pleased not only with the necklace but also with your communication,professionalism and lovely packaging and buI’m having fun browsing your website to add to my own jewellery collection.
Congratulations on a great little company
Beautiful item
Beautiful item. Customer service was Amazing! I would definitely purchase from engravers again.
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