Overall the system appears to work well. Just a few limitations when compared to our old system. No independent means of testing siren, you have to trigger it, not good. Cannot test individual pairs,... ãã£ãšèŠã
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Good lock, customer services were initially slow but once everything remotely was checked they visited and sorted out the issues, I would say they went well above what I expected, would recommend the... ãã£ãšèŠã
I contacted ERA Protect because my 2-year-old alarm system had developed a couple of faults. I spoke to two different customer service agents on three separate occasions. Although it took a couple of... ãã£ãšèŠã
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Batteries supplied in good time, but on opening package, both batteries - two terminals were bent down at their ends touching the body of the battery. Did e-mail ERA about this last week, but no reply... ãã£ãšèŠã
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VISIT ERA Protect
The UKâs leading supplier of self-install home security products
ERA is a UK-based security product designer and manufacturer. We know exactly how to strengthen your homeâs security. With over 180 years of experience securing British homes, we treat security seriously. We started in 1838 making our very first lock and we continue to lead innovation today.
Complete home security
From trusted window and door security products to the latest smart-home solutions, ERA Protect is now a one-stop store to fulfil all your home security needs. For your ultimate peace of mind.
smart security mechanical security contact usSecurity with British Standards
ERA offers high-quality, reliable cylinder locks, door chains, deadbolt locks, smart home alarms and many more recommended security solutions. Many of ERAâs mechanical products are independently tested and meet the highest British standards, such as BS (British Standards) Kitemark, Sold Secure or Secured by Design.
Serious about security!
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- Weâve been securing Britainâs homes since 1838
- We have a longstanding commitment to helping you and other homeowners enhance your home security. Part of that commitment is providing high-quality products through our design and innovation, to ensure we are meeting and exceeding standards, and providing expert advice and support.
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Valiant Way, Coven, WV9 5GB, Wolverhampton, è±åœ
- 0345 2572500
- help@eraprotect.com
- eraprotect.com
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I like not using keys
I like not using keys.
Sometimes the fingerprint doesnât work first time and also the lock
Doesnât always activate when locked, you have to lift and lock twice for it to engage. Which is disappointing.
2025幎6æ27æ¥
ERA Protect ããã®åç
Dear Mark,
Thank you for your feedback.
As the fingerprint is a captive sensor, as much as possible your finger and sensor do need to be dry. When you added your fingerprint to the handle, it is very important your finger is in a vertical position when it is added, and that the whole sensor is covered.
The handle should only have to be lifted once to initiate the lock process, if it is having to be lifted twice, then this could indicate a time issue, or possibly that the handle is being released too quickly from the upwards motion.
If you need to discuss this further please reach out to the helpdesk on 0345 257 2500 or help@eraprotect.com.
Kind regards,
Sumier
The support for ERA was fantastic
The support for ERA was fantastic. I had some difficulty fitting the lock due to existing door mechanism being old. Guys came out and supported me in resolving the issue.
2025幎6æ27æ¥
I've been invited to review my recentâŠ
I've been invited to review my recent experience of dealing with this company. I can't fault the service I received - I ordered a replacement exterior siren battery pack online and received it within a couple of days. It's installed and it works. On the downside, I only realised the old battery pack had failed when I noticed it had stopped flashing and I was under the impression that the app should have warned me. It's a cr@p app that doesn't do very much. Another criticism I have is that their product range is miniscule and whereas I'd like to have an exterior camera linked to my system, I don't seem to be able to purchase one. On the other hand, when I had logging on issues a short while ago, I telephoned them and it got sorted within a couple of hours.
2025幎6æ23æ¥
Support and sales department failure
Contacted ERA regarding an existing smart lock with a fault, they never confirmed if spares are available or whether they could recommend a current product to replace it.
The lock was replaced due to lack of communication from ERA. Not very good customer service.
2025幎6æ12æ¥
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ERA Protect ããã®åç
Dear Dave,
Thank you for your feedback.
I have responded to your review previously added.
Kind regards,
Sumier
Smart Universal Door Handle
My Blusafe Origin Smart needed replaced but the price has doubled.
The Era Smart Universal Door Handle as all the same features and was as easy to fit
The major bonus with this lock is the geolocation unlocking -as long as I have got my phone on me the door unlocks as get close to it.
Credit card sized key cards to fit in a wallet would be great.
I would recommend this lock.
2025幎6æ17æ¥
I asked the help desk to give me someâŠ
I asked the help desk to give me some basic information NOT in the user manual and all they did was to refer me back to the user manual. On further enquiry THEY IGNORED ME. It has now been nearly 2 weeks and there has been NO CONTACT. Don't bother with this company.
2025幎6æ5æ¥
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ERA Protect ããã®åç
Dear Brian,
Please accept my apologies for the delay responding to your review.
The service you have received is definitely not what we aspire to.
In your case, if the wiring of the doorbell doesn't match the diagram in the user manual, you should have been referred to contacting a qualified electrician, as we are not qualified to give that information.
The ERA Protect Video Doorbell, needs voltage at the location of the doorbell of between 8V - 24V, however depending on your current wiring, may not be suitable as is.
Once again, I am sorry for the service you have received on this occasion. Please contact help@eraprotect.com and in the subject line add FAO of Customer Support Manager and we can look into the issue further for you.
Kind regards,
Sumier
Setting up has too many complication
Setting up has too many complication , i had a smart challenger before , a cheaper alternative but far easier to get working .
2025幎6æ13æ¥
ERA Protect ããã®åç
Dear Richard,
Thank you for taking the time to leave your feedback.
I am sorry to read that you found the set up of your alarm system to be complicated. When the ERA Protect alarm system was launched, our aim was for it be straightforward to install and use.
If you do require support, please contact our helpdesk on 0345 257 2500 or help@eraprotect.com and a member of the team will assist.
Kind regards,
Sumier
Paid for premium service,you sent theâŠ
Paid for premium service,you sent the wrong token and ignored my request for assistance.
2025幎6æ13æ¥
ERA Protect ããã®åç
Dear David,
I am sorry that you have not received the expected level of service.
According to the information I can see, you placed an order on Thursday 12 June, for a subscription code, and this was emailed to you with instructions on Friday 13 June, from the details provided on the order.
I have found that you sent a support ticket from a different email address on 20 June 2025, and this was responded to on the same day, with an alternative subscription code.
In this instance, we have not ignored requests for assistance, and apolgise that you feel this way.
Kind regards,
Sumier
Item arrived promptly and to theâŠ
Item arrived promptly and to the correct specification.
2025幎6æ11æ¥
Good Product
Prompt delivery. Product well made fairly easy to install.
Does the job & any problems tech help is very good which makes a change with companies these days.
2025幎6æ5æ¥
ERA Protect ããã®åç
Hi Paul,
Thank you for your feedback.
I am glad we have been able to assist you and you are happy with your order.
Please let us know if you need further assistance.
Kind regards,
Sumier
Iâm not so good with sorting tek out soâŠ
Iâm not so good with sorting tek out so contacted the help line. They were straight on it sorted everything for me the alarm is first class ( brilliant) Iâve had it four years now and wouldnât change anything. First class help
They are straight there when you need them all the cameras are very clear and being able to talk to people at the door so great when youâre out
2025幎6æ3æ¥
ERA Protect ããã®åç
Hi,
Thank you for your feedback.
We do take pride in the service we offer, and it is great that you have appreciated our assistance.
Always here if you need us in the future.
Kind regards,
Sumier
Easy to and very helpful whenâŠ
Easy to and very helpful when discussing a query on the phone
2025幎5æ30æ¥
ERA Protect ããã®åç
Hi,
Thank you for your feedback.
It is pleasing to see that you were happy with the support provided.
Please do not hesitate to contact us if you require assistance in the future.
Kind regards,
Sumier
Very fast and efficient service
Very fast and efficient service. I ordered the system during the afternoon and it was delivered by 8am the following morning. Everything I ordered was supplied on the first occasion.
2025幎5æ20æ¥
ERA Protect ããã®åç
Hi Colin,
Thank you for your feedback.
I am glad your order arrived in a timely manner.
Please do not hesitate to contact us if we can be of assistance in the future.
Kind regards,
Sumier
A great product.
Fitted last weekend and did not work. Contacted support and after some discussion they sent a fitter out and sorted the issue.
Unit is now working as required and Smart. Access control by card, fingerprint and phone control.
2025幎5æ27æ¥
èªçºçãªã¬ãã¥ãŒ
ERA Protect ããã®åç
Dear Gary,
Thank you for your feedback.
I am glad we were able to resolve the issues you experienced with your handle, and resolve them to your satisfaction.
Please let us know if we can be of further assistance.
Kind regards,
Sumier
Good and professional information andâŠ
Good and professional information and service. Quick to help and answer any questions. Quick delivery and well packed.
2025幎5æ8æ¥
ERA Protect ããã®åç
Dear Mr Little,
Thank you for your feedback.
I am glad we were able to provide you with the information you required, and your delivery arrived in a timely manner.
Please do not hesitate to contact us if you require further assistance.
Kind regards,
Sumier
Ordered batteries from Era
Ordered batteries from Era. Arrived within 3 days. Good, professional service. Also the gentleman gave me very good advice concerning my alarm system. Nice people.
2025幎5æ8æ¥
ERA Protect ããã®åç
Hi Ketan,
Thank you for your feedback.
I am glad your order arrived in a timely manner, and you are happy with the service we provided.
Please do not hesitate to contact us if you need any assistance in the future.
Kind regards,
Sumier
Helpful and friendly quick serviceâŠ
Helpful and friendly quick service and delivery
2025幎5æ6æ¥
ERA Protect ããã®åç
Hi,
Thank you for your feedback.
It is pleasing to see that you are happy with the service we provided, and your order arrived in a timely manner.
Please let us know if we can be of assistance in the future.
Kind regards,
Sumier
Delivered following day
2025幎4æ28æ¥
ERA Protect ããã®åç
Hi Riles,
Thank you for your feedback.
I am glad your order arrived in a timely manner.
Please don't hesitate to contact us if you require any further assistance.
Kind regards,
Sumier
Touchkey disappointment
I've have had a Touchkey lock for a little while, been replaced twice and possibly needs replacing again, just fails when changing batteries.
The actual product itself, few issues...
If the unit fails there is no manual locking mechanism other than removing the spindle. If you forget to remove it anyone is free to walk in.
The fingerprint sensor isn't great, doesn't like wet weather and doesn't like cold weather. Be prepared to be let down in pouring rain in winter.
There isn't an early warning when batteries are running low via the app, it just seems a no brainer. My experience is some feint audio from the handle outside as the batteries die so I can't get in without rummaging for the key opposed to changing batteries for more consistent use.
Overall feeling, looks and sounds great but a disappointment in practice.
2025幎5æ2æ¥
èªçºçãªã¬ãã¥ãŒ
ERA Protect ããã®åç
Dear Adam,
Thank you for your feedback.
In the majority of cases, if there is an issue with the TouchKey handle then the handle will lock while in its closed case, so it removes the ability for the handle to just be pushed down. In the event this fails, then the spindle does need to be removed to prevent the lock from being opened without the key override.
The fingerprint sensor has been tested to an extensive temperature range, like any device that uses a fingerprint sensor if your finger is wet, it may not work. In these circumstances you will need to wipe the sensor, and your fingerprint before trying again. In the event the fingerprint doesn't work, then it will be a case of using the ERA Smart Home app, or key override.
When the app is used, and the batteries are running low, and replacement is recommended we will send a push notification advising of this.
If the app is not used, and is unlocked using the fingerprint, the handle will also notify when the batteries are running low.
I appreciate that you have experienced an issue with your handle on a couple of occasions and the handle has been changed. The latest change should now resolve the issues for you.
If you still experience an issue or wish to discuss your feedback further, please contact us, and mark your query for the attention of Sumier.
Kind regards,
Sumier
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