Overall the system appears to work well. Just a few limitations when compared to our old system. No independent means of testing siren, you have to trigger it, not good. Cannot test individual pairs,... ãã£ãšèŠã
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Good lock, customer services were initially slow but once everything remotely was checked they visited and sorted out the issues, I would say they went well above what I expected, would recommend the... ãã£ãšèŠã
I contacted ERA Protect because my 2-year-old alarm system had developed a couple of faults. I spoke to two different customer service agents on three separate occasions. Although it took a couple of... ãã£ãšèŠã
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Batteries supplied in good time, but on opening package, both batteries - two terminals were bent down at their ends touching the body of the battery. Did e-mail ERA about this last week, but no reply... ãã£ãšèŠã
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ERA Protect ã«ã€ããŠ
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VISIT ERA Protect
The UKâs leading supplier of self-install home security products
ERA is a UK-based security product designer and manufacturer. We know exactly how to strengthen your homeâs security. With over 180 years of experience securing British homes, we treat security seriously. We started in 1838 making our very first lock and we continue to lead innovation today.
Complete home security
From trusted window and door security products to the latest smart-home solutions, ERA Protect is now a one-stop store to fulfil all your home security needs. For your ultimate peace of mind.
smart security mechanical security contact usSecurity with British Standards
ERA offers high-quality, reliable cylinder locks, door chains, deadbolt locks, smart home alarms and many more recommended security solutions. Many of ERAâs mechanical products are independently tested and meet the highest British standards, such as BS (British Standards) Kitemark, Sold Secure or Secured by Design.
Serious about security!
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- Weâve been securing Britainâs homes since 1838
- We have a longstanding commitment to helping you and other homeowners enhance your home security. Part of that commitment is providing high-quality products through our design and innovation, to ensure we are meeting and exceeding standards, and providing expert advice and support.
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Valiant Way, Coven, WV9 5GB, Wolverhampton, è±åœ
- 0345 2572500
- help@eraprotect.com
- eraprotect.com
4.1
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Very happy with the service team andâŠ
Very happy with the service team and Jacqueline was very helpful explaining any questions that I had. Excellent customer service.
2025幎8æ19æ¥
ERA Protect ããã®åç
Hi Mick,
Thank you for your feedback.
It is pleasing to read that you are happy with the service provided.
Please do not hesitate to contact us if you require further assistance.
Kind regards,
Sumier
Very pleased with the way the alarm works
Very pleased with alarm system setting it up was straightforward
2025幎8æ18æ¥
ERA Protect ããã®åç
Hi Linda,
Thank you for your feedback.
I am glad the alarm system meets your needs.
Please let us know at help@eraprotect.com or 0345 257 2500 if you require any further assistance.
Kind regards,
Sumier
Good tech support
I had ordered the wrong motion sensors, the tech guys immediately understood my problem. A return was instigated and a full refund issued.
2025幎7æ11æ¥
ERA Protect ããã®åç
Hi Stuart,
Thank you for your feedback.
We always try to help when mistakes happen, glad this has been sorted for you in a timely manner.
Kind regards,
Sumier
Excellent customer support.
Had issues with my outside alarm box after 7 years. Phoned the ERA helpline and got through to an advisor immediately. The advisor talked me through some tests after which it was concluded that the sounder had failed. Ordered a new box and now all set up and working again.
2025幎8æ11æ¥
ERA Protect ããã®åç
Hi Rob,
Thank you for your feedback.
Our helpdesk in the vast majority of cases will assist and advise of the issue. I am glad on this occasion we were able to provide a resolution.
Kind regards,
Sumier
Excellent quality coupled with a superbâŠ
Excellent quality coupled with a superb after sales back up .
2025幎8æ15æ¥
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ERA Protect ããã®åç
Hi Michael,
Thank you for your feedback.
Kind regards,
Sumier
Easy as quick access to the customerâŠ
Easy as quick access to the customer support people
2025幎7æ30æ¥
Nothing works there was a faulty hubâŠ
Nothing works there was a faulty hub the replacement still has not arrived. I am not happy with the company!!!
2025幎8æ1æ¥
Sent the product out rapidly
2025幎7æ16æ¥
ERA Protect ããã®åç
Hi,
Thank you for your feedback.
I am pleased your order was received in a timely manner.
Please let us know if we can be of further assistance.
Kind regards,
Sumier
Over a week since ordering...nothing
2025幎7æ28æ¥
ERA Protect ããã®åç
Dear Miss Sutcliffe,
I am sorry there has been a delay with your order.
I have checked our records, and it does look like there has been an issue with your order being sent to our warehouse for despatch.
Looking at the order, I can see it was despatched yesterday, and is showing as being out for delivery today 5 August 2025.
I am sorry for any inconvenience caused.
Kind regards,
Sumier
Must Buy
Quick service. Good quality and easy installation. Looks expensive and real .
2025幎7æ28æ¥
ERA Protect ããã®åç
Dear Susan,
Thank you for your feedback.
I am glad your order has met your needs.
Please let us know if we can be of further assistance.
Kind regards,
Sumier
ERA Protect ããã®åç
Dear Michael,
Thank you for your feedback.
I have spoken with my colleagues on our helpdesk, and it looks like you have an incompatible lock which is not suitable for the ERA Smart Universal handle.
I am sorry for any inconvenience caused.
Kind regards,
Sumier
A great concept but improvements to the app are needed
Overall I like the product but there are a few glitches in the app that need to be resolved
1st one is the app logs out on its own quite randomly and it doesnât work with Face ID and the password field doest load you saved password which is annoying
Auto Unlock is intermittent
It would be a great feature if your phone could be the RFID card for access
2025幎7æ24æ¥
ERA Protect ããã®åç
Dear David,
Thank you for your feedback.
The ERA Smart Home app does have the functionality where the app will open using Face ID, to enable this please go to Account Settings, choose Security and then select Enable Biometrics.
Once you are logged in on the app, there shouldn't be a reason where you are logged out, the only reason this would happen is if someone else logs in using the same credentials on another device. If there are multiple users, we recommend setting up additional users.
Due to the radio frequency used for the Smart Universal Handle, it is not possible at this time for mobile handsets to be used.
Kind regards,
Sumier
Very helpful over the phone.
Very helpful over the phone.
Kaush assisted me with a couple of questions, and all was resolved.
Top marks!
2025幎7æ24æ¥
ERA Protect ããã®åç
Hi,
Thank you for your feedback.
It is pleasing to read that we were able to provide you with the necessary information.
Please don't hesitate to contact us if you require any further assistance.
Kind regards,
Sumier
I would review it but it didnât arriveâŠ
I would review it but it didnât arrive and Iâve emailed you to ask where it is and 4days later Iâm still waiting for a reply. Now youâre asking me to leave a review ð€ð€
2025幎7æ29æ¥
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ERA Protect ããã®åç
Dear Simon,
Thank you for your feedback.
I have checked the tracking for your order, and our records indicate your order was signed for on 22 July 2025.
If you required further assistance, please contact our helpdesk on 0345 257 2500 or help@eraprotect.com
Kind regards,
Sumier
Awesome bit of kit!
I bought this lock after seeing the same in use at a friend's.
I originally bought a Yale but after it not working correctly and constantly dropping connectivity, even customer care didn't know (weren't bothered) I went for Era.
It was simple to fit with easy, clear instructions and connected via the app first time, and very soon the whole family were on the app and had their fingerprints installed. Only been in a week, but perfect so far!!
2025幎7æ10æ¥
ERA Protect ããã®åç
Hi Dan,
Thank you for your feedback.
I am glad the Universal Smart Handle meets your needs and is an improvement on your previous handle.
Please do not hesitate to contact us if you require any further assistance.
Kind regards,
Sumier
Looked on amazon for a wireless alarmâŠ
Looked on amazon for a wireless alarm system for my garage and room above, saw these and liked the look of them for 199 quid, but looked on era web page to find the 50 quid cheaper, so took a punt, arrived in really quick time well packaged with good instructions. Withing 30 mins maybe less the whole system was up and running great product easy to use recommended
2025幎7æ26æ¥
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ERA Protect ããã®åç
Hi Mark,
Thank you for your feedback.
I am glad that the ERA Protect Alarm meets your needs, and you found it straightforward to install and use.
Please do not hesitate to contact our helpdesk if you require any further assistance.
Kind regards,
Sumier
ERA Protect system
Use ERA products before and always found them good value.
I had mistakingly ordered some accessories that were not compatible with my ERA Protect system.
Tech support were very helpful in resolving the issue.
The system was easy to install but instructions could be more informative.
The App is the only way to set up the system and adding devices is easy.
The App can be confusing to navigate and is fairly basic.
As yet I have not found how to test system without setting off alarm.
2025幎7æ7æ¥
ERA Protect ããã®åç
Dear Nick,
Thank you for your feedback.
I am glad we were able to assist resolve your query.
The instructions were developed in conjunction with users, to be as informative as possible. If you would like to provide further detail you feel is missing, please send this to help@eraprotect.com.
The ERA Protect system does not have a test mode, this is due to how the frequency on the alarm system works.
Please do not hesitate to contact us if you require further assistance.
Kind regards,
Sumier
Finger print unreliable
Installation was fairly easy, setup of the wifi took a few goes. The finger print is a bit unreliable, and it doesn't always lock first time. There are probably better locks on the market.
2025幎7æ24æ¥
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ERA Protect ããã®åç
Dear Neil,
Thank you for your feedback.
It is pleasing to see that you were able to install the handle without any issues.
I am sorry that you have found issues with the fingerprint sensor, and the locking of the handle. Please reach out to our helpdesk on 0345 257 2500 or email help@eraprotect.com and a member of the team will assist.
Kind regards,
Sumier
Reassuringly good tel support if ever needed
The telephone support line for Era was brilliant, got through to a support member without delay or twenty questions answerphone nonsense. The guy I spoke to was really on the ball and solved the problem I was having connecting my wireless siren to the control pad in a matter of seconds.
Amazing support and top quality alarm systems.
Thank you
2025幎7æ14æ¥
èªçºçãªã¬ãã¥ãŒ
ERA Protect ããã®åç
Dear John.
Thank you for your feedback.
It is great that a member of the helpdesk team were able to provide support and assist you resolve your issue.
Please do not hesitate to contact us if you require assistance in the future.
Kind regards,
Sumier
A very versatile and professional alarmâŠ
A very versatile and professional alarm system. Fantastic Era support team (Kaush) who gave advice and guidance to ensure my system was operating at its peak. The end result is a comprehensive security system that has provided faultless service and peace of mind.Thank you
2025幎7æ9æ¥
èªçºçãªã¬ãã¥ãŒ
ERA Protect ããã®åç
Dear Terry,
Thank you for your feedback.
It is great that Kaush was able to assist you with your query, and ensure everything is working correctly.
Please do not hesitate to contact us if you require assistance in the future.
Kind regards,
Sumier
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