eSky Travel レビュー 5,693

I just bought a ticket (thinking I was on wizzair site), the ticket was 23€, when I pressed pay, the amount went up to 50€.
Without a warning. I know, my fault, I should have paid attention. So this is to give you a heads up, THEY DO NOT ADVISE HOW MUCH IS THE SERVICE FEE!!! And it is very costly !
To me this company is a scam! SCAM

Jeel makelijke toegang op website en snele service

Mi experiencia no ha sido buena debido a lo ocurrido tras comprar unos vuelos.

Durante el proceso de check-in, fui redirigida a una plataforma externa (TripSorted), donde se ofrecía la gestión de tarjetas de embarque por aproximadamente 1 €. En ningún momento se informaba de forma clara que esto implicaba la contratación de una suscripción de pago recurrente.

Tras ese proceso, se me han cobrado tres cargos de 79 € (casi 250 € en total) sin haber sido consciente de haber autorizado una suscripción de este tipo ni haber recibido información transparente. Tras haber contactado con ellos, no estan dispuestos a devolverme el dinero.

Aunque entiendo que se trata de un servicio externo, considero preocupante que se redirija a los usuarios a plataformas donde no queda clara la contratación.

Recomiendo revisar con mucho cuidado cualquier redirección o servicio adicional durante el proceso de viaje.

Resolveu minha situação obrigado

Quick response

Tämä on huijausyritys. Minulle syntyi varauksen yhteydessä käsitys, että olin varaamassa lennot suoraan lentoyhtiöltä (SAS), mutta ostos tehtiin todellisuudessa kolmannen osapuolen varauspalvelun (eSky) kautta.

Verkkosivun ulkoasu ja esitystapa olivat harhaanjohtavia ja antoivat vaikutelman, että varaus tehdään suoraan lentoyhtiöltä. Se, että kyseessä oli välityspalvelu, ei käynyt riittävän selkeästi ilmi ostohetkellä.

Olen ollut yhteydessä palveluntarjoajaan ja pyytänyt peruutusta sekä hyvitystä, mutta pyyntöni on evätty.

Katson, että kyseessä on EU:n kuluttajansuojan mukainen harhaanjohtava kaupallinen menettely.

En suosittele kenellekään. Varokaa!

Very disappointing and frustrating experience.

I asked to change ONE passenger, and they changed BOTH tickets without permission. Now they want to charge me to fix THEIR mistake.

Customer service has been useless so far.

Be very careful booking with them.

Booked a trip that involved a connecting flight. Changed flight times on the first flight meaning I would miss the second flight was offered a flight the following day which was useless to me. Tried contacting them multiple times but got absolutely nowhere. AVOID AT ALL COSTS

I was making a booking. Checked all information and then continued to pay. When Payment was done I received information of a different airport. Not even one with a similar spelling. But completely different. I instantly contacted them. Was promised a refund. Al though it could take some days (I understand that). Then 6 min later I receive an email confirming the wrong ticket. Contacts them again and then I just get a lot of of blah blah blah.... Chat bot was more informative than human agent.
So their booking system has a glitch and I lost my money. Not willing to help or change the ticket. Even the ticket I originally tried to book was actually cheaper. Bad customer support and bad business.

eSky sadly partners with AXA Travel Insurance which I would strongly recommend avoiding as they have never responded to my claim and only have a foreign phone number in Poland! Also, the eSky website tricked me into thinking I was ordering my ticket directly from Advanced Air, and that the ticket was "refundable" for all reasons, but obviously it was deceptive, and likely a well-designed scam.

I made a typo in the ticket name, informed esky within a couple of days, after three weeks I received the request to pay an additional charge so they could solve the matter, which I paid, then after another 5 days I received another payment request - this time for the full payment of another ticket. Now they told me that the airline refused to change the typo. Called the airline on day one - they would have changed this for free. Don’t use this firm, they only create additional expense, confusion and delay

UPDATE: For esky their “solution” remains that I should buy a new ticket for EUR933 (price not guaranteed), for a change that the airline says they’d make for free if esky contacts their travel agency desk.

Horrible horrible experience, I booked a tip to the Middle East with the option to reschedule or cancel. A few weeks after I purchased my ticket I had to cancel because of the war going on in the Middle East. I’ve spoken to a chat agent over 5 times now and no one has helped me with a refund. They only tell me that they will send a request and I still haven’t gotten ANY response about my cancellation. There’s no other way to get in contact with them and it’s just the most tedious thing ever. Please do not book with them!!! I’m still dealing with them as I write this review👎🏼👎🏼👎🏼👎🏼👎🏼 I do NOT recommend at all

BOOKING # Booking #8760608191
Avoid eSky at all costs. I booked a flight and canceled it four hours later, the day before departure, after American Airlines canceled our inbound flight and U.S.–Caribbean airspace was closed by the government. eSky confirmed the cancellation request — then refused to issue a refund. No flight, no service, no fairness. This company takes your money and disappears when anything goes wrong.

UPDATE: esky continues to ask for more information while supplying links that dont allow information to be sent. They continue to blame it on the 'credit card company' investigation, even though there IS NO active investigation.
Its one delay tactic after another.

Fast, not difficult to use.

quick ... best prize . all correct !

Easy way to book

good understranding of situation and action right.

0/10, they just want your money and if the Company you are flying with, cancel or change the flight they will not give you an answer or solution even though is something you can’t decide! I dont recommend this agency AT ALL!