Etihadholidays レビュー 

Holiday cancelled, understandable given the current circumstances, but why does it take 21 days to return our funds when other companies, less reputable, take 5/10 working days. This time frame is absolutely absurd and I would urge future customers to avoid booking with Etihad.
Cancellation ref no: 520265

Holiday got cancelled due to conflict in the middle east, which is of course not their fault. What disappoints me is how they've handled it.

Waited until the last minute to offer cancellation, and took 6 weeks to provide a refund even though UK package holiday regulations state that 14 days is the maximum time. The only reason i got my money back then is because i complained to ABTA and they called Etihad, and so did my bank.

The customer service was awful too, openly acknowledging they knew they were acting unlawfully, and when i pointed out that they were beyond the 14 day refund timeline, they said "sorry you feel that way".

Would not ever book with Etihad again, this was a stressful experience and the service was not only rude but also unlawful.

What a rubbish company use at your own peril, we went to Phuket with them in march 2025, ok I had booked transport with them from the airport to our hotel. Waited for an hour at the airport, no transport arrived we eventually got our own taxi to the hotel. When we arrived there was no booking at the hotel, luckily the hotel said we could stay if I could pay on my credit card, I phoned my son back in the uk to try and sort it out, it took 4 days for them to sort out the booking, they didn’t even email or call me to let me know it had been sorted, there was also problems with the return journey. To be fair they gave me some money back for the mess up, and said I could have a discount if I booked again for my next holiday, so I thought it must have been a clerical error and gave them the benefit of the doubt,, so we rebooked this year to go at the beginning of march, they phoned me 1 week before we were due to go and cancelled our holiday because of the trouble in the gulf, not there fault I know, when they rang they said I would get my money back within 21 days, that was the only communication I had from then, I have sent them numerous emails with no reply, I have phoned them lots of times, without any success, at this stage I am over £5000 down their communication is none existent. Use them at your own risk
They are also liars I got hold of them by phone today at about 1 pm. The lady I spoke to said my refund was in hand and I would get an email from them today at 5 pm. Guess what,
no email arrived, just spoke to them today at 5.30pm, now they say it could be within 10 days spoke to a different lady just now. The previous one said something completely different LIARS !!

Having previously had great experience with this company unfortunately they are not great when needing to refund you. Holiday was cancelled due to the War and despite emails and calls to them i still havent had the refund in the time they clearly stated. No choice but to raise a complaint via my credit card and also the UAE Consumer Protection Service. Would avoid booking with them in future.

After reading reviews, I was quite sceptical about booking with Etihad holidays but I hadn't read the reviews thoroughly beforehand. I was far from disappointed. I got an email on the day of travel regarding my transfer from DXB. It was a very smooth transfer process. I received a welcome message on WhatsApp on arrival from Mr Darwish who was a point of contact throughout our stay. I got a message regarding my transfer home and the flight was great and hotel was superb, far cheaper than booking through other sites. Amazing and left me with confidence to book again.

I booked a hotel stay via Etihad holidays & had not read the reviews, once I made the booking I realised my payment had come out twice (internet connection issue) and it had created 2 bookings. This was confirmed the next day when I received 2 separate booking emails & ID’s (booking confirmation took around 12 hours to arrive which they advise you will be the case when you’re booking). I immediately emailed to inform Etihad Holidays of the error, they were very quick to email me back & cancel one of the bookings and issue a refund.

I contacted the hotel the same day and they confirmed only 1 bookings remained live and they had all the correct booking details for us.

The refund itself took 4 weeks to appear in my account, however I did not chase the company & was fine with this.

Overall very happy with the service provided and my interaction with customer care was efficient and professional.

Wir hatten für den Januar 2026 eine Reise nach Ägypten gebucht. Die Buchung erfolgte über Sonnenklar TV die mit bunten Bildern und Videos eine wunderschöne Zeit versprechen. Sonnenklar TV ist aber nur Vermittler, Ausführender war in diesem Fall das Unternehmen Capital Holidays gleichbedeutend mit Etihad Holidays.

Vor Reisebeginn erreichte uns die Mitteilung über eine Leistungsänderung. Man teilte uns mit, dass das Palms Brasserie Restaurant in unserem gebuchten Hotel Continental Hotel Hurghada, im Reisezeitraum aufgrund von Umbauarbeiten geschlossen ist. Der Umbau des Restaurants wurde wahrscheinlich überraschend von heute auf morgen beschlosen. Weiterhin ließ man uns wissen, dass alle Mahlzeiten (Frühstück, Mittag- und Abendessen) im "Emerald Banquet Room" stattfinden sollen.

Das Palms Brasserie Restaurant ist das Hauptrestaurant des Hotels. In einem vorliegendem FACT SHEET des Hotels wird beschrieben das es sich bei dem Emerald Room um einen wahrscheinlich fensterlosen Tagungsraum handelt.

Wir finden es absolut skrupellos Reisende in ein Hotel zu schicken in dem das Hauptrestaurant umgebaut wird. Wir hatten dann storniert und die Stornierung wurde auch akzeptiert. Leider hat sich die Erstattung der Anzahlung über 12 Wochen hingezogen. Begründung der Verzögerung war unter anderem das die Überweisung aus der Zentrale in Abu Dhabi erfolgen sollte.

Fazit: Sonnenklar TV ist nur Vermittler der Reise und nicht Vertragspartner, echte Hilfe ist hier nicht zu erwarten. Es werden nur Standardmails versendet. Reiseanbieter wie Capital Holidays gleichbedeutend mit Etihad Holidays sind völlig entspannt, wenn es darum geht ihnen den Urlaub zu versauen. Wir haben viel Zeit verloren und werden bei künftigen Reisen genauer hinschauen wer die Reise ausrichtet.

Saw a deal we liked for £5,000 booked
Immediately I felt something was off
We received no confirmation for hours and hours which is unusual
So I tried emailing
The email bounced back
Then finally got confirmation but it looked off and the room information wasn’t correct
Waited another day contacted the actual hotel ourselves to be told we have no reservation for you, contacted Etihad airline to be told we have no reservation for you
Panic set in I asked my husband to report the transaction as fraud immediately
Called the number for Etihad holidays a woman answered as I was explaining I was reporting them for fraud she very quickly said we will refund us.
Got an email saying we will refund you
It’s been 5 days still funds not returned yet but the bank is still showing as pending
We need the funds back to book with a legit company
So do not trust this company

Extremely disappointed with Etihad Holidays. Despite repeated calls and multiple emails, I received little to no communication. This caused significant stress, especially as this was a family holiday with an 18-month-old child.

I asked to speak with a team leader, Maria, who never responded. David said he would return my calls but didn’t. I also escalated the issue to the General Manager, Ranj Kundi, and still received no response.

Unacceptable service and very stressful experience. I would not recommend Etihad Holidays based on this experience.

Am 17.11.25 ein Zimmer mit Meerblick im Giftun Azur Resort in Hurghada vom 11.12.-13.12.25 bei diesem Anbieter über Check24 gebucht. Nach der Buchung haben wir festgestellt, das es Superior Zimmer mit Meerblick dort gar nicht gibt! Auf Bitten um Stornierung oder Upgrade auf ein Deluxezimmer mit Meerblick hat weder Capital Holidays noch Check24 reagiert. Erst letzte Nacht, 36 Stunden vor dem Checkin, kam eine e-Mail von Check24 mit dem lächerlichen Angebot einer Entschädung, eine Stornierung wurde unverständlicherweise nicht angeboten. Unseriöser geht es nicht!

Flight cancelled so took an additional day to get to Abu Dhabi. When we finally arrived at Abu Dhabi airport, the transfer that we had booked and paid for wasn’t there so we had to pay for a taxi to the hotel. The hotel wasn’t informed of the delay so had let our room go as they classed us as a “no show’. The hotel then charged us more for the room they did have available. First two days of the holiday were ruined as we hadn’t slept for 30 hours.

I contacted Etihad Holidays more or less immediately and did get a reply saying they’d look into the issues and get back to me within 28 days. Despite numerous emails to them it is now 3 months down the line and still no progress.

For a cancelled flight with a delay longer than 4 hours there is a standard compensation structure that all airlines adhere to but even this hasn’t been forthcoming from them.

Use them at your own peril. If nothing goes wrong you’ll be fine but if it does… you have been warned…

Do not use this company, their customer service is inexistant. After months of calling them having lodged a complaint they have not even responded once. I am not referring to a final complaint resolution, literally they have ignored emails, and multiple telephone calls, so I will be contacting the regulator. Their service is literally dismal and you should avoid using them. They lied to me about the state of the beach in Dubai for a property by the beach which, whose beach was totally inaccessible due to work being carried out. The fact that they have completely ignored a complaint failing to adhere to standard complain regulation about responding within 28 days (at the latest) shows that they cannot be trusted.

Booked a holiday on 31st Oct with Etihad holidays without checking the reviews. Once I’d booked I then noticed how bad the reviews were and started to panic.
It was late Friday so their call centre was shut and we were due to fly the next day.
The next morning I called at 10am and within 10 minutes all my confirmation and tickets were sent through and our holiday was absolutely brilliant.
I just thought i’d write a review due to the bad reviews i’ve read for this company and it only seemed fair to share my experience because we had no issues whatsoever.

They expect payment in full with ONE card. Please don’t book via Etihad Holidays if, like me, you wish to use a debit card and a credit card to pay! Who has £6000 via one payment method?
They do not allow instalments either. If you want to book with them then you need to have the funds in full, in one account despite the website saying there are multiple options, there aren’t, not unless you live in UAE. If you’re from the UK then you pay the small deposit then they expect the rest in full with one card.

I have been looking at Maldives holidays for the past week or so, had the option to select business class flights whilst researching , you have now changed website and have removed that option of choosing business class which is a shame as I like to know price before I book. Go back to old website where business class was available to book as part of package holiday.

We flew from Doha to London via Abudhabi on 31/07. We received confirmed stay at Premierinn hotel, airport branch. when we reached the hotel, our HOTEL BOOKING WAS CANCELLED and etihadholidays had not informed us about this cancellation. At 1am in the night, I tried calling etihadholidays but no phone response, so I had no option but to 'pay for new booking on personal cost', though etihad had already taken 'administrative cost' for booking hotel for me. Emailed about this event about 5 times but no reply or response from the etihadholidays team. Telephoned them but do not have a responsible department.

Ich kann nur jedem von Capital Holidays abraten.
Wir haben aus persönlichen Gründen unsere Reise nach Abu Dhabi storniert.
Nachdem wir dann die Stornorechnung bekommen habe, habe ich dort angerufen und gefragt ob ich doch lieber umbuchen könnte. Dies würde uns auch bestätigt und auch gesagt das wir die Anzahlung verrechnet bekommen. Als ich dann dort anrief um eine neue Reise zu buchen, bekam ich die Antwort, das ich zwar buchen kann aber die Anzahlung nicht verrechnet wird. Ich war total schockiert. Zumal wir alles schriftlich hatten. Aber mit dem Verein ist absolut kein reden.😡
Ich kann nur jedem davon abraten

I booked three rooms for a hotel in Dubai through Etihad Holidays, and the experience was excellent. There was a small issue where the booking didn’t show properly because I had children included, but they called me immediately and sorted it straight away. Their customer service was efficient, professional, and very helpful. Highly recommend this company, not only for their service but also for their great prices!

Don’t book with etihad holidays I currently have an ongoing complaint with them that they are just ignoring, paid and booked for sea plane connections as part of the holiday package only to arrive in the Maldives and be told it was a speed boat booked ,what followed was blatant lies via email from them and when they knew I wasn’t backing down and proved they were wrong did they admit that I was indeed correct, caused 7hrs delay stood around arguing for the actual resort to organise a seaplane for us as my partner gets extremely ill by boat hence one of the reasons it was not booked not that it was even an option in the booking which I proved to them as well ,so thanks to the resort for there help but not Etihad holidays who’s responses where verging on rude and very dismissive ,talk about gas lighting a customer and trying to rip them off, Sea plane cost is £600 the speed boat is free connection ,decide whether it was accident or deliberate or complete ineptness they choose to book the cheap option then lie to me ,Ruined and delayed our holiday massively casing upset ans stress on our arrival after 17hrs travelling and don’t even respond to your complaint.i warn future customers, there not even really etihad just a licensed business name of capital holidays , the WORST holiday company I ever booked with so beware

Dear Etihad Holidays Team,

I hope this message finds you well.

I’m writing to express my heartfelt appreciation for one of your team members, Luresa Sheholli, who recently assisted me with arranging my holiday and hotel bookings. From start to finish, Luresa was nothing short of fantastic — attentive, efficient, and incredibly helpful throughout the entire process.

Her professionalism, warmth, and attention to detail made the experience smooth and enjoyable, and it’s clear she genuinely cares about delivering excellent service. She is a true asset to your company and a wonderful representative of the Etihad Holidays brand.

Please extend my gratitude to Luresa and ensure her outstanding efforts are recognised.

Warm regards,
Ismail Adam