Hands down the best customer service experience Iâve ever had. My husband is quite particular about his wallet and we went back and forth with customer service several times and received photos of ea... ãã£ãšèŠã
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The client services team were pleasant and responsive and made the selection and delivery of my husband's birthday present a breeze. Thank you!
I ordered the Sterling Billfold in black with purple interior and gold monogram embossing. The leather quality and construction are exactly what youâd expect from a heritage brand - clean lines, tight... ãã£ãšèŠã
Customer service is extra extraordinary! I failed to look at their already high rating, and emailed customer service regarding a gift option selection. They not only assured me, but followed up by se... ãã£ãšèŠã
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Since 1934, Ettinger has been synonymous with refined British leather craftsmanship â a hallmark of quiet luxury that endures through generations. From its beginnings in London to its workshop in Walsall, every Ettinger piece is hand-crafted with precision, using the worldâs finest leathers and time-honoured techniques. Carrying a Royal Warrant from HM King Charles III, the brand represents more than craftsmanship; it is a celebration of heritage, authenticity, and timeless design. Each wallet, briefcase, and accessory is created not simply to be owned, but to be lived with â growing more beautiful and personal over time. Still proudly family-owned, Ettinger remains guided by the same values that shaped it in 1934. Every creation reflects the familyâs enduring vision and distinctive personal touch while offering a subtle statement of sophistication. Distinctly British, quietly confident, and effortlessly classic.
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215 Putney Bridge Road, London, SW15 2NY, SW15 2NY, London, è±åœ
- 02088771616
- clientservices@ettinger.co.uk
- ettingerlondon.com
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My orange pill cases from Ettinger makeâŠ
My orange pill cases from Ettinger make me take my braintumor pills with style and with a smile.
Great online shopping experience
My experience shopping online with Ettinger was so good. Their customer service was excellent and they helped make the gift I was purchasing extra special! I will definitely shop here again and will highly recommend to others, thank you so much.
A beautiful bill-fold wallet & impeccable customer service
My first Ettinger purchase. I have had several fine wallets over the last 30 years that have grown & aged with me. The Ettinger bill-fold wallet is superbly made with superb quality leather and fine, consistent stitching. The price is reasonable for the quality. Iâm pleased I made the jump back to a leather wallet from the iPhone card-case Iâve used for the last year.
I would particularly highlight my customer service experience in returning a pen case (beautiful product, but my fountain pens were too large to fit). No chatbots or AI to navigate, straight to a human-being.
Common-sense & prompt, courteous, customer service prevails at Ettinger which, in my opinion, is worth its weight in gold.
Excellent customer service and product!âŠ
Excellent and responsive customer service, and extremely beautiful and high quality cases!
A beautiful bag to add to myâŠ
A beautiful bag to add to my collection, the style and quality is excellent! I would also like to thank the customer service team dfor all their help with my order, quick replies and great service
Great Product. Even Better Service!
Needed to order an item at short notice, so called Ettinger, and got put through to Cassi on their Customer Service team. She proved to be very helpful, and ensured the order was processed and despatched within minutes. The parcel arrived on time. In a day and age where many companies have lost the art of 'in person' service, Cassi's professionalism and courtesy is greatly appreciated. Ettinger, and its team, are highly recommended - bravo!
Craftsmanship
Ettinger is a brand that provides excellent craftsmanship and their product-design stands the test of time. It's the very opposite of fast fashion. Customer service is top notch and so is the delivery in particular.
I just received the 90th AnniversaryâŠ
I just received the 90th Anniversary Men's wallet. It is a great product. I am sure that I will order from Ettinger again!
Very nice selection of jewelleryâŠ
Very nice selection of jewellery storage options. Very friendly and helpful customer services. Love it.
Beautiful wallet and will order again.
Will be purchasing more from here!
I was not sure about which wallet to get at first and which colour and especially which text colour for personalisation but the team at Ettinger were extremely helpful in sending me photographs and their suggestions on which would look nicest with the combo I would like! The shipping was also quicker than expected as well!
Fantastic customer service
I purchased a wallet in a beautiful blue (petrol) and ask for it to be customised not thinking that it might take longer than the normal delivery time.
As I was going to gift this wallet to my fiancé when on holiday in Egypt I needed it to arrive soon.
I contacted the customer service which replied promptly and made sure the order came earlier!
I was very impressed by the fantastic customer service!
Personalised Wallet
I contacted the team at Ettinger regarding a bespoke personalisation on the inside of one of their wallets. Their response was excellent, prompt, friendly and helpful and the beautiful wallet arrived quickly and excellently packaged. Would highly recommend!
Ordered a customized product fromâŠ
Ordered a customized product from Germany. Support reached out proactively to suggest some changes (at no additional costs) to my requests (which I followed as these made so much sense). Product arrived in Germany in under a week. Brilliant service and craftsmanship.
Highest quality products and responsiveâŠ
Highest quality products and responsive and knowledgeable customer service. One has the feeling of speaking with an old shop keeper that is proud of her wares.
Luxurious Gifts (to give... or keep!)
Very much a luxury British brand and the epitome of traditional leather manufacturing.
Family owned. Authentic. Simply top class.
Longtime Customer, Consistently Impressed
Iâve been a customer of Ettinger for over 10 years and continue to be impressed by the quality of their products. The craftsmanship is exceptional, and the leather stands the test of time. Their card holder and stationery items are part of my daily essentials. If youâre looking for well-made, reliable leather goods, I highly recommend Ettinger.
Fantastic quality and amazing customerâŠ
Fantastic quality and amazing customer service. London tan is an iconic color and bridle leather is of the highest quality.
Quality and Exceptional Service
Level and quality of service was exceptional. The card case (along with embossed initials) was beautiful and crafted to highest level of quality, the fact that the team were able to turn around the request and dispatch the item at such speed was incredible. That ability to respond my request was incredibly well received.
easy to deal with quality beyondâŠnobody even comes closese
easy to deal with quality beyond anything ive ever seen truly fit for a king or queen
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