Hands down the best customer service experience Iâve ever had. My husband is quite particular about his wallet and we went back and forth with customer service several times and received photos of ea... ãã£ãšèŠã
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The client services team were pleasant and responsive and made the selection and delivery of my husband's birthday present a breeze. Thank you!
I ordered the Sterling Billfold in black with purple interior and gold monogram embossing. The leather quality and construction are exactly what youâd expect from a heritage brand - clean lines, tight... ãã£ãšèŠã
Customer service is extra extraordinary! I failed to look at their already high rating, and emailed customer service regarding a gift option selection. They not only assured me, but followed up by se... ãã£ãšèŠã
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Since 1934, Ettinger has been synonymous with refined British leather craftsmanship â a hallmark of quiet luxury that endures through generations. From its beginnings in London to its workshop in Walsall, every Ettinger piece is hand-crafted with precision, using the worldâs finest leathers and time-honoured techniques. Carrying a Royal Warrant from HM King Charles III, the brand represents more than craftsmanship; it is a celebration of heritage, authenticity, and timeless design. Each wallet, briefcase, and accessory is created not simply to be owned, but to be lived with â growing more beautiful and personal over time. Still proudly family-owned, Ettinger remains guided by the same values that shaped it in 1934. Every creation reflects the familyâs enduring vision and distinctive personal touch while offering a subtle statement of sophistication. Distinctly British, quietly confident, and effortlessly classic.
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215 Putney Bridge Road, London, SW15 2NY, SW15 2NY, London, è±åœ
- 02088771616
- clientservices@ettinger.co.uk
- ettingerlondon.com
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The recipient of this gift was delighted!
Your firm was recommended to me and I am so pleased with the attention to detail, speed of service, and evident quality of the item. The delight on the face of the recipient was all it took to tell me that it was the perfect gift.
Thank you.
Perfect service
Perfect service, prompt response to questions and marvelous products!!
Incredible customer service
Stunning craftmanship, timeless yet understated design. Couldn't be happier with the product. Customer service easily the best I've ever experienced. Missed a sale by a few days, and upon request gave me a coupon for the sale price with no hesitation.
Amazing experience and product
I reached out to the customer service group and they were able to provide me a free shipping discount in a timely manor. They were very responsive and the product itself was amazing quality. Nothing came close to the craftsmanship and the value.
Beautifully crafted leather goods
Beautifully crafted leather goods . I have numerous wallets and card holders from Ettinger, the quality and feel is outstanding!
Dispatch is extremely prompt with a customer service second to none
Well done Ettinger a truly great British product
Quality leather goods.
Excellent products from a heritage British brand. Having bought a number of items from Ettinger I have never been disappointed. The items exude quality and the whole product range is a class act. The customer service is always excellent and as such I will continue to be a returning customer.
If youâre looking for a luxury
If youâre looking for a luxury, high quality leather product without pretentious logos slapped all over it, this is it.
Excellent customer service and very fast shipping times, especially coming from overseas.
Iâve placed two orders now and would certainly recommend Ettinger products to others.
Fun fact: I first learned about Ettinger on the Discovery show, âHow Itâs Madeâ.
An Excellent British Luxury Brand
Ettinger is an excellent British luxury brand with high quality products and exemplary customer service.
I have purchased a number of leather goods from them in the last couple of years and have been very pleased with them all.
In the most recent transaction, I had an issue where I needed a deliver re-routed to France rather than the US and the customer service team quickly accommodated this over email. They respond quickly and helpfully.
Would 100% recommend.
Ettinger UK is one of the rareâŠ
Ettinger UK is one of the rare companies today that still prizes quality in everything they say and do. Just as every stitch is in perfect order and the materials are of the highest quality in their products, the same goes for their service, customization options, and their whole essence as a company.
I was taken aback by the quality of the wallet I ordered, the immensely attentive and personal attention I received, as well as the fast shipping and stunning gift-wrapping along with a personal note from the founder.
When looking for a special gift for yourself or for a loved one, Ettinger is the perfect choice and itâs so refreshing to see such an amazing company still standing strong in a landscape of often-mediocre products and services out there. What you see is what you get, and the quality promised is whatâs delivered - which isnât always a given nowadays. Worth every penny - true quality indeed in every way.
Many thanks for the special experience and stunning products - youâve gained a new customer for life. :)
Fantastic customer service
Fantastic customer service. Ordered a leather notebook cover, which arrived via DHL quickly. It was packaged well. A small item (a matching leather bookmark) was missing in the box and customer support dealt with it promptly the next day. Love the quality.
Excellent service
Ettinger represents the best of British style. Superb quality leather, excellent craftsmanship, and online sales service that has exceeded my expectations. Unboxing my order and touching the top grade leather has been a very pleasant experience. Thanks!
Great quality leather
Received a bridle wallet in black&yellow color as a gift. Have been using it every day, leather is great quality and love the royal emblem inside.
Quick and helpful support
Quick and helpful support! Thank you!
Quality leather goods
Quality leather goods and fantastic customer service mean I have no hesitation in recommending Ettinger. I'm very happy with my purchase and will definitely buy from them again.
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